If you're thinking about buying an Android phone but have questions about the device you want, you can now use a new service called Google Device Experts. Employing the Helpouts video platform used to provide directions on cooking or other services via live video, Google experts can help answer your questions about Nexus smartphones, tablets and Chromebooks.
While these experts will help answer your questions relating to the purchase of a new device, they will not answer questions pertaining to tech support at this time. Google has been testing this since November and a spokesman says "We’re in a limited trial of an experimental support feature and gathering feedback, so we aren’t ready to share full plans yet."
Google's service is free and is available between 9am to 9pm EST. To get there, go to the online Google Play Store, head to the Devices category and select help in the upper right corner. Once you show a desire to purchase a device, you are asked if you want to make a video call to have your questions answered.
It will be interesting to see if Google adds tech support which would make this similar to the Mayday real time video support available on the Amazon Kindle Fire HDX, Amazon Kindle Fire HDX 8.9, Amazon Fire HDX 8.9, and the Amazon Fire Phone.
Google Device Experts will answer your questions about Google-related hardware via a video chat
On the Visible+ Pro plan, you get access to 5G Ultra Wideband data on Verizon's fastest network. Along with unlimited roaming across Mexico and Canada, 2 days of Global Pass per month, 3x hotspot speeds, 4K streaming, and Smartwatch service.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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