Now you can video chat with a Google expert before buying a Nexus phone or tablet

Now you can video chat with a Google expert before buying a Nexus phone or tablet
If you're thinking about buying an Android phone but have questions about the device you want, you can now use a new service called Google Device Experts. Employing the Helpouts video platform used to provide directions on cooking or other services via live video, Google experts can help answer your questions about Nexus smartphones, tablets and Chromebooks.

While these experts will help answer your questions relating to the purchase of a new device, they will not answer questions pertaining to tech support at this time. Google has been testing this since November and a spokesman says "We’re in a limited trial of an experimental support feature and gathering feedback, so we aren’t ready to share full plans yet."

Google's service is free and is available between 9am to 9pm EST. To get there, go to the online Google Play Store, head to the Devices category and select help in the upper right corner. Once you show a desire to purchase a device, you are asked if you want to make a video call to have your questions answered.

It will be interesting to see if Google adds tech support which would make this similar to the Mayday real time video support available on the Amazon Kindle Fire HDX, Amazon Kindle Fire HDX 8.9, Amazon Fire HDX 8.9, and the Amazon Fire Phone.

source: TechCrunch



1. GenericFanboy

Posts: 50; Member since: Sep 05, 2014

So basically their just getting paid to sit and tell you to buy the phone.

2. brar.arsh

Posts: 202; Member since: Sep 12, 2012

They would tell you that it is Out of Stock.

3. Awalker

Posts: 1986; Member since: Aug 15, 2013

I would think the people purchasing a Nexus device already know what to expect.

4. Tejas9

Posts: 95; Member since: Feb 02, 2015

Really? Even a noob will research all over the net.

6. Nobodeyx

Posts: 7; Member since: Feb 27, 2014

First Question: When are you going to have the 64 gig Nexus 6's in stock?

7. tejadaku

Posts: 8; Member since: Oct 19, 2014


8. DaveElliott

Posts: 151; Member since: Sep 20, 2012

You need an Android device of som flavor to use the service? You're average shoppers aren't going to use this. They're going to use the

9. DaveElliott

Posts: 151; Member since: Sep 20, 2012

Same sales channel they would normally use

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