If you're thinking about buying an Android phone but have questions about the device you want, you can now use a new service called Google Device Experts. Employing the Helpouts video platform used to provide directions on cooking or other services via live video, Google experts can help answer your questions about Nexus smartphones, tablets and Chromebooks.
While these experts will help answer your questions relating to the purchase of a new device, they will not answer questions pertaining to tech support at this time. Google has been testing this since November and a spokesman says "We’re in a limited trial of an experimental support feature and gathering feedback, so we aren’t ready to share full plans yet."
Google's service is free and is available between 9am to 9pm EST. To get there, go to the online Google Play Store, head to the Devices category and select help in the upper right corner. Once you show a desire to purchase a device, you are asked if you want to make a video call to have your questions answered.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
New accounts created within the last 24 hours may experience restrictions on how frequently they can
post or comment.
These limits are in place as a precaution and will automatically lift.
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts: