Nokia Cyan update is bricking some users' phones

Nokia Cyan update is bricking some users' phones
Those Windows Phone users running the Windows Phone 8.1 Preview for Developers, and BitLocker disk encryption, are having problems downloading the Nokia Cyan update, which includes Windows Phone 8.1. The result could be a bricked phone. Microsoft has suspended the update for those still using the developer preview, until the problem is fixed.

If you can't wait for a solution, Microsoft does have an idea. The software giant suggests that those with the developer preview, downgrade to commercial software first, before downloading Nokia Cyan. If it's too late and your phone has been bricked after an attempt to install the new OS build, you will need to use the Nokia Recovery Software Tool to "un-brick" your handset.

Keep in mind that it is only those with the Windows Phone 8.1 Preview for Developers using BitLocker, that are having the problem. If you're running Windows Phone 8 on your handset, waiting for Nokia Cyan to arrive just like any ordinary Joe, you shouldn't have a problem at all. This must be the Mobile God's idea of payback against those who were able to use the developer preview of Windows Phone 8.1 to brag about receiving Cortana before the update rolled out to others.


source: WPCentral

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35 Comments

1. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

OUCH! Lol.

8. ScottSchneider

Posts: 336; Member since: Dec 06, 2011

Well... I though "Nokia" is the Brick and not some update makes it a Brick... :)

9. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

Even Nokia's updates live up to the term "Made like a brick" lol

14. alterecho

Posts: 1106; Member since: Feb 23, 2012

Microsoft made Nokia a brick.

15. NokiaFTW

Posts: 2072; Member since: Oct 24, 2012

A ''brick'' that is still more usable than your brains.

22. alterecho

Posts: 1106; Member since: Feb 23, 2012

But, still, better than yours.

20. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

Nokiawp devices looks likea brick.

13. NokiaFTW

Posts: 2072; Member since: Oct 24, 2012

Stupid kid trying to act mature pops up again. Don't you have any homework or projects to do kid?

17. microsoftnokiawin

Posts: 1268; Member since: Mar 30, 2012

QUOTE "A ''brick'' that is still more usable than your brains. " who's the kid now stop acting like a grown up you're biased and closed minded

18. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

He surely is the immature kid. Immature fanboy kid. A Nokiawp fanboy.

30. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

You don't have a strength to admit that there is a problem with Nokia Cyan update. Instead of admitting the problem you desperately trying to insult other. Pathetic...

16. microsoftnokiawin

Posts: 1268; Member since: Mar 30, 2012

funny how microsoft hasn't been in charge for 2 month and they've already screwed something up !! but to be fair nokia scerwed those up a few times as well just not on this level !

19. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

Ouch, Lmao.

2. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Now I believe that Windows for Phone really is based on Windows for PC.

7. sriuslywtf

Posts: 297; Member since: Jul 09, 2013

Hahahaahha! So, theres a possibility that we will see the infamous BSOD on WinPhone?

11. WahyuWisnu

Posts: 1001; Member since: May 29, 2014

This time, they color it redish pink!! as in brick

3. gaara6775

Posts: 738; Member since: May 20, 2014

Never expected from ms :o

12. WahyuWisnu

Posts: 1001; Member since: May 29, 2014

What you should expect from MS is, NEXT VERSION WILL FIX IT... or maybe the next one... or maybe the next one... or maybe the next one... or maybe the next one... or maybe the next one... or maybe the next one... or maybe the next one...

24. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

That is how i feel about android. 4 updates in two months to fix bricking calls and sms for the note 3, s5's.

29. AfterShock

Posts: 4147; Member since: Nov 02, 2012

Blame Sammy, not android,I don't have them issues at all. Nice blanket cover statement though.

34. NOLATechy

Posts: 17; Member since: Nov 08, 2013

Oh, so when Windows Phone has a problem with firmware code written by Nokia BEFORE Microsoft took over, it's Microsoft's fault, but when Android has a problem with firmware code written by Samsung, it's Samsung's fault. Way to pick and choose there!

4. Penny

Posts: 1860; Member since: Feb 04, 2011

To clarify a bit further, Microsoft is only suggesting that users who have already bricked their phones use the available software to revert their phone back to 8.0. Everybody else on Dev Preview currently is safe. Also, this is only affecting a small subset of WP8.1 users -- those with BitLocker encryption on their device. This feature is only available to corporate users, so general consumers remain unaffected. However, Microsoft has gone ahead and halted the Cyan update to all 8.1 Dev Preview users until a fix for the BitLocker issue is released. So even if you don't have BitLocker, just sit tight and wait for the fix to be released, after which Microsoft will resume the Cyan rollout.

5. hamster_99

Posts: 2; Member since: May 06, 2014

well Atleast theyve offerred the solution for the problem as well... happy about that...

6. leewt

Posts: 13; Member since: May 02, 2014

I can't believe that this happened from Microsoft and Nokia thanks for the God that I didn't use preview for developers :)

10. tigermcm

Posts: 861; Member since: Sep 02, 2009

its not that serious there is and has been a revory tool for Nokia

23. o7o

Posts: 114; Member since: Jun 26, 2009

Actually even if you did, you wouldn't have faced this problem, cuz probably you weren't using BitLocker, were you?

21. Arte-8800

Posts: 4562; Member since: Mar 13, 2014

Halfbaked project Bugs and viruses An advice, do not update, until Wp8.2

25. o7o

Posts: 114; Member since: Jun 26, 2009

And you know that because?

27. WahyuWisnu

Posts: 1001; Member since: May 29, 2014

WP 8.2 will fix WP 8.1 WP 8.3 will fix WP 8.2 The microsoft next version will fix it song...

28. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

And android will do the same over and over. Know how many updates our s5's and note 3's have had in just a very few short months to fix sms issues? If you think any software is free of bugs, i have a bridge to sell you, actually a Note 3 to sell ya (be carefull its my 3rd one).

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