Motorola's unbreakable ShatterShield display has four years warranty, here's how it works (video)

Motorola's unbreakable ShatterShield display has four years warranty, here's how it works (video)
Motorola is back to innovating with the announcement of the first phone with what it claims is unbreakable display - the DROID Turbo 2. Man is a curious animal, so we are certain that once the handset gets released on Thursday, many YouTube reviewer channels will be inundated with videos that are putting this claim to the test, but for now we will give Motorola the benefit of the doubt.

Motorola calls the technology ShatterShield, and, essentially it envelopes the display in numerous protective layers to keep it from both the rigid metal frame underneath, and the hard surface it will meet when dropped. It helps that the screen itself is of the AMOLED variety, if you were wondering why Motorola went with this technology instead of LCD. The Turbo 2 is equipped with a 5.4" flexible AMOLED display, meaning that it is made with a plastic, instead of a glass substrate, so you can't really shatter the panel itself when dropped. 

That's the first time someone is offering a phone with flexible AMOLED, besides Samsung and LG that make them, but Motorola didn't stop there. It tacked a dual digitizer on top, so that if one of the touch layers gets damaged by an impact, the other one can take over. The actual protection from falling face-down on concrete is achieved by two layers as well. The transparent interior lens is made with plastic substrate, too, and won't crack or shatter when dropped, while on top of it is the last, exterior lens layer, which is hardcoated against dents and abrasions. 

Overall, Motorola is so certain in the tough and durable display package it has created with ShatterShield, that it gives you four years of warranty on the screen. Yes, you read that right - the screen on your Turbo 2 will be replaced for free if you manage to split or crack it within the first four years of ownership. Granted, it doesn't cover the top exterior lens, but this one is apparently user-replaceable, and we'd love to have been a fly on the wall when Motorola was testing the four-year warranty claim in its R&D labs.

source: Motorola

Related phones

DROID Turbo 2
  • Display 5.4" 1440 x 2560 pixels
  • Camera 21 MP / 5 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 64 GB + microSDXC
  • Battery 3760 mAh

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15 Comments

1. torr310

Posts: 1610; Member since: Oct 27, 2011

Just wondering if this is also scratches free, but I thin the answer is no.

6. Dinged

Posts: 37; Member since: Jan 12, 2012

Shatterproof is setting expectations too high. Better to say x times more resistant to shatter or damage. There are going to be youtube morons who test it at the breaking point and motorola is going to have to deal with a barrage of fraudulent warranty claims of purposeful damage with lame tests of screens broken by "auto-glass breakers".

7. TBomb

Posts: 1036; Member since: Dec 28, 2012

Im sure there's some fine print somewhere to prevent too much trouble.

15. Jango

Posts: 369; Member since: Oct 24, 2014

Looks like a cop out. On most devices, it is the TOP LENS that cracks and shatters. So that isn't protected by this guarantee? LOL! I had praised this in the other article and now I can see that it is a hoax from Moto. Just go all the way and provide a simple all cracks/shatter guarantee and replacement policy instead of making wild claims like 'shatter/crack-proof'. Moto clearly know it isn't crack proof so they are getting out of it using Ts&Cs.

2. zyxxyz

Posts: 25; Member since: Apr 10, 2015

Woah...

3. Pattyface

Posts: 1658; Member since: Aug 20, 2014

So is the outer layer plastic too? I hate the feel of plastic displays "palm Pre, flex"

5. Michael.Parker

Posts: 273; Member since: Aug 22, 2015

Plastic screen means this thing will be a scratch magnet... Not a big deal though because I always use a screen protector.

8. Sidewinder

Posts: 515; Member since: Jan 15, 2015

So plastic outer lens means it will scratch more easily and in order to prevent so, we must resort to fixing a tempered glass screen protector which is a first line of protection for most smartphones

17. pocketdrummer

Posts: 32; Member since: Nov 19, 2012

This isn't exactly a fair representation of the technology here. Lets say you have a normal phone, and you put a tempered glass protector. If you drop the phone, chances are you will crack the glass of the phone, and the only way to repair it is to buy a new display in most cases. With this technology, you may have a more scratch prone display, however if you put a tempered glass protector on it and drop it, only the protector should break. That is FAR less expensive to repair, and you can still use your phone while you wait for the replacement protector to ship. As long as there aren't any visual drawbacks, I'm all for it.

10. tacarat

Posts: 850; Member since: Apr 22, 2013

At some point people will stop acting like "durable" means you can treat something like crap. No, wait. They won't.

11. Penny

Posts: 1844; Member since: Feb 04, 2011

Durable: "able to withstand wear, pressure, or damage; hard-wearing." So a smartphone, by usage, is something that should not exactly need to be babied. From a usability standpoint, it should be able to withstand daily wear from oils, varying temperatures, pockets, potentially keys, and an occasional drop. Yes, an occasional drop should be accounted for, simple because it is a common occurrence when we use phones as much as we do, and have them out and in our hands as much as we have them out. Just because you don't treat your car like crap doesn't mean they might as well make it out of glass. The right build for the specific job.

12. tacarat

Posts: 850; Member since: Apr 22, 2013

I don't disagree with you. You're technically minded. There are plenty of consumers who think phones, say, iPhones, should be durable enough to withstand repeated drops. Drops that gouge the metal chassis, smash the glass, etc. "My old phone never did that!" was a common lament by those who didn't appreciate how luck they were. You'd probably be a nicer customer to deal with than they were. I don't sell phones anymore.

13. Penny

Posts: 1844; Member since: Feb 04, 2011

Can confirm; am pretty nice customer to deal with. Lol no really though, I never find it helpful to be rude or agitated when dealing with customer service or sales reps. Just be patient and thorough and you'll usually get what you want. Back on the topic of phones, I do get where you're coming from. People can be very unreasonable about their expectations and accept no blame for themselves. On the other hand, I think more durable phones to the point of being virtually unbreakable is an ideal we should definitely strive toward.

14. tacarat

Posts: 850; Member since: Apr 22, 2013

The bulk is generally unwelcome. The Active and Xperias are exceptions, but only really with water protection. I'd love it if they shrank the innards, added bigger batteries and more shock protection.

16. TBomb

Posts: 1036; Member since: Dec 28, 2012

the person is almost definitely taking a pee when he drop his phone 6 seconds in

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