Survey reveals that less than 50% of Apple iPhone owners know which model they use

Survey reveals that less than 50% of Apple iPhone owners know which model they use
Decluttr is a site that sells refurbished smartphones, tablets, and other tech gear. It recently conducted a survey (via iDropNews) among 2,000 phone owners and discovered some interesting things. First of all, those who own a flagship Samsung Galaxy handset are more likely to know the model of the device in their hand than an iPhone user. Only 44% of those asked knew that the phone they have is an iPhone XR or an iPhone 7. Just 45.9% of those surveyed knew that they own an iPhone 8. On the other hand, 71.32% of Galaxy S9+ owners could identify the phone they are using while 58.43% knew that the device in their pocket is a Galaxy S8.

The site found that more than 50% of Americans had upgraded to a new phone within the last year. The biggest reason for upgrading? 31% said that they bought a new phone because their last one broke. 26% simply wanted to purchase a faster device. And while we often talk about the rising prices for smartphones, 43% of those upgrading paid $500 or more for their new phone and 86% of those said that the phone they purchased was worth the price they paid.


Since the site sells refurbished phones, it pointed out that 68% of those surveyed couldn't find any difference between a new phone and a refurbished one. And while 60% said that they could save as much as $399 by buying a refurb, only 6% of the respondents actually own one. Despite that small percentage, 51% said that they would consider buying a refurbished phone in order to save money.

47% of Apple iPhone users on AT&T think that their phone is 5G compatible


The survey also revealed that only 40% of Samsung Galaxy S7, Galaxy S8, and Galaxy S9 owners know that their phone supports wireless charging. And while only 14% of iPhone X, iPhone XR, and iPhone XS owners are aware that their iPhone has NFC, more than 50% of them know that their phone is water resistant. That could be because water resistance is more important to the regular guy on the street than NFC or even wireless charging.

With U.S. carriers slowly starting to offer 5G service to just a small fraction of their customers, it seems many Americans aren't aware of what 5G means. About 33% of Americans claim that they own a 5G device, which of course is not true. Right now the only handsets sold in the states that can connect to a 5G network is the Samsung Galaxy S10 5G (Verizon, T-Mobile, and Sprint), the Moto Z3 and the Moto Z4 with the 5G Moto Mod accessory (Verizon). And here's the funny part; the majority of those Americans who claim to have a 5G phone say that they have noticed an improvement in their mobile service while using their mostly non-existent 5G network. Some of the blame for this confusion can be placed squarely on AT&T and it's 5G Evolution network.


AT&T took a 4G LTE-Advanced network that uses technology like 4 X 4 MIMO to increase the number of connections between its cell sites and compatible phones and gave it the name of 5G Evolution. This confuses subscribers who think that their phones are connected to a 5G network. To make matters worse, AT&T customers with a compatible handset see a 5G E icon in their handset's status bar when connected to this faux 5G network. This is also bad for the industry because it gives these AT&T customers a false sense of how fast 5G really will be. The survey conducted by Decluttr found that 47% of the carrier's iPhone owners think that their device is 5G compatible (Apple isn't expected to release a 5G iPhone until 2020 at the earliest) and 48% think that their Samsung phone supports 5G service.

FEATURED VIDEO

62 Comments

1. JRPG_Guy

Posts: 147; Member since: Jan 13, 2019

Comes as no surprise

9. sgodsell

Posts: 7514; Member since: Mar 16, 2013

That just proves the majority of iPhones owners are not technical at all. I always knew they didn't know their head from their butt.

11. dimas

Posts: 3394; Member since: Jul 22, 2014

And because they're non-techie, they think apple is just releasing new phones with same features each year so they won't buy new units. It can also happen to non-techie users of s8/s9 and the new a- series. The cons of using the same aesthetic design each year.

21. midan

Posts: 3097; Member since: Oct 09, 2017

Huge majority of phone owners are not technical at all.

28. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Deflection.

43. Vancetastic

Posts: 1698; Member since: May 17, 2017

Huge majority of IPHONE users, you mean. You always support polls when they favor your brand, so how can you argue with this one?

54. oldskool50 unregistered

But you all claim Iphone users are so smart/ if you are so stupid, you don't even knwo what phone model you are using, and you actually bought the phone to begin with; that makes you look even more stupid. Imagine buying a brand new car, and then weeks later someone asks you what car you're driving and you don't even know the model or brand. But we already know iPhone users tend to be stupid, many of them are on this site. Right Midan?

68. mackan84

Posts: 609; Member since: Feb 13, 2014

The thing here is that they chose galaxy S9+ and not s9. Would have been even tougher in the s10 lineup for non techies to distinguish their model. If the surveyed ask anyone with a XS Max I bet you they would have known what model they had. People buying iPhone XR/XS and asks which is cheaper and then call it iPhone X. S10/S10e would just be S10 for those customers. Besides 2000 people can be dumb especially from US.

35. baldilocks

Posts: 1542; Member since: Dec 14, 2008

A blanket statement like that proves that your head is IN your butt.

22. TheOracle1

Posts: 2340; Member since: May 04, 2015

I've always called it the housewives and teeny boppers phone. From another point of view it could also be a reflection of how stupid we Americans are. Extend it to geography and world affairs and you get Fox News headlines like "US sanctions on three Mexican countries".

55. oldskool50 unregistered

But American's aren't the only iPhone users.

2. mahima

Posts: 743; Member since: Nov 20, 2014

iPhone user lives upto expectations...hope they enjoy their 5G

36. baldilocks

Posts: 1542; Member since: Dec 14, 2008

Moronic statement.

3. Gsmalltheway

Posts: 277; Member since: Aug 15, 2009

This is so true. I work at ATT and when someone comes in to upgrade I ask what phone they currently have and more then half have no idea. Also about 50% don't know what model they want to upgrade to. They just say "another iPhone"

14. UnlimitedSkye03

Posts: 300; Member since: Apr 27, 2012

It's AT's fault putting that fake 5Ge logo and Apple stupifyying more of its users by agreeing on putting that logo.

4. blingblingthing

Posts: 979; Member since: Oct 23, 2012

Really sad stuff. Doesn't help when sites perpetuate these fallacies. iPhone X was first with the notch. iPhone 7 was first with portrait pictures. Lots of these lies suggest to unaware readers that iPhones pioneer advanced technologies etc when they are usually last.

13. dimas

Posts: 3394; Member since: Jul 22, 2014

Lol, this is not fallacy. This is happening real time. Use iphone 6 to 7 in public and people will think they're all the same.

5. obedchuni

Posts: 338; Member since: Jun 16, 2014

Really, they don’t know the models they are using, amazed by that numbers.

6. thetruthhasbeenspoken

Posts: 83; Member since: May 02, 2017

No surprise here. Iphone users aren't known to be smart.

15. dimas

Posts: 3394; Member since: Jul 22, 2014

No, some people just don't care about the numbers as long as they're functioning. Don't be such a condescending smart-ass, not all phone users care if they got the latest model or fastest chipsets in town. It also happen to android users. Do you wear gucci or hanes? Are you using rolex or casio? Shit, majority of people you meet don't care. See?

46. TBomb

Posts: 1632; Member since: Dec 28, 2012

I could tell you the brand of everything I'm wearing right now. I may not "care", but I'm still aware.

37. baldilocks

Posts: 1542; Member since: Dec 14, 2008

Another moronic blanket statement. Comments like these just show how childish you are.

56. oldskool50 unregistered

You're just mad you are associated with a crowd of dummies.

7. Vokilam

Posts: 1343; Member since: Mar 15, 2018

In another survey, half of android users still call their phone “iPhone”.

10. sgodsell

Posts: 7514; Member since: Mar 16, 2013

No, that would be the iPhone users that are currently trying out Android, and try to compare them to an iPhone, or think they are using an iPhone.

12. UnlimitedSkye03

Posts: 300; Member since: Apr 27, 2012

here's one of the users who doesn't what iPhone they own.

57. oldskool50 unregistered

So in my life time I have owned 1 Nokia, 2 Blackberry, 4 Palm, 4 Windows Mobile, 2 Windows Phone, 4 iPhone, and 12 Android based phones from 3 manufacturers (HTC, Samsung and Motorola); and I can tell you for sure; I know an Android phone is not a pathetic limited iPhone. And don't get me wrong, I love the iPhone models I still own. Right now they are all 4's, because I can't get my hands on a newer iPhone that hasn't been upgraded past iOS 10. I have no issue with anyone just wanting to use a simple device, that they can navigate and have do what it needs. My issue with Apple has only been the fact that they lie, they cheat, they are greedy and they hurt their own consumers over and over again and the fact Apple fans are so stupid, they keep letting them do it as if they had no choice. Since most people use their iPhone for kiddish things, it really doesn't matter what model they have. because no matter what they look like on the outside, the software is basically the same on the idea and all their IOS products work identical. Which in itself is not a bad thing. But what is bad is, it's dumb down it users to this point. At the very least, even if you don't knwo what version of iOS your device may be running, because iOS devices have to be upgraded so much, because they have so many more problems vs Android devices, that's one thing. But not knowing the model of the device you paid for, is completely stupid and pathetic. I know for a fact I bought a Note 9 and if someone asked me what phone I had, I wouldn't have to think twice. Simply asking an Apple fan the same question, for every 2 people you ask, one of them won't even know the answer. That beyond said and there i no excuse for that.

8. maherk

Posts: 6999; Member since: Feb 10, 2012

Apple could tell them that they are pushing an update that will make their iPhones cure cancer, and they will believe that. Remember when someone joked that you can wirelessly charge your iPhone by putting it in a microwave, and how many people tried that? Lol They still believe that the iPhone is the smoothest running phone, that it has the best camera, screen, with the most durable glass, etc.. It's a phone that it is very good at doing everything, but their fanbase believe that it's the best at doing everything, which what Tim Cook keeps on selling them in his keynotes.

29. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Well said.

16. jellmoo

Posts: 2645; Member since: Oct 31, 2011

To be fair, this is less an iPhone user problem as it is a non-tech person not being super interested in the detail;s of their device. There are an awful lot of people with Android phones that will call their device a "Galaxy" as well.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.