Google Pixel 2 and Pixel 2 XL now have a 2-year warranty


Less than two weeks after releasing the Pixel 2 and Pixel 2 XL, Google announced that both smartphones now come with a 2-year warranty worldwide. The announcement was made today by Mario Queiroz, Vice President of Product Management at Google, and is of particular interest to US consumers.



 



While in other regions, including the European Union, most phones already come with a 2-year manufacturer warranty, this is almost never the case in the US (that's why LG is taking pride in offering 1 extra year of warranty for free).



 



According to Mario Queiroz, Google decided to offer a 2-year warranty for the Pixel 2 and Pixel 2 XL because the company is "very confident" that its new devices deliver "an exceptional smartphone experience." In case you've bought your new Pixel before today, you're likely covered by the 2-year warranty without needing to do anything.  



 



Mario Queiroz also provided updates on some of the screen-related issues that the new Pixels have. In the next few weeks, Google will release a software update to add "a new mode for more saturated colors" on the Pixel 2 series. This comes after many users have been complaining about their screen (particularly the pOLED panel of the Pixel 2 XL) being less vivid in comparison to other displays.



 



Regarding the Pixel 2 XL screen burn-in issue (aka differential aging) that Google recently started to investigate, the company says the problem "is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience." Even so, Google is committed to using "software to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further."  



 



source: Google Pixel User Community 

Related phones

Pixel 2
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 2700 mAh
Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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13 Comments

1. libra89

Posts: 2281; Member since: Apr 15, 2016

Now this makes things interesting...

2. toukale

Posts: 631; Member since: Jun 10, 2015

They had no choice, they had to do it because they were getting kill on twiiter. Besides, how much is that extra year going to costs them really. It's not like the phones were going to sell like hotcakes. The last pixel phones worked hard to break even the one million mark. This was an easy decision when you consider how little the pixel line sells. They are no moving Samsung or Apple numbers here.

3. Ticklemyfancy

Posts: 214; Member since: Oct 09, 2016

Its a shame actually. That a software company launches very expensive phones with lots of Niggles.

4. piyath

Posts: 2445; Member since: Mar 23, 2012

Google needed something positive to say after all those negative remarks about Pixel 2 xl, that's why they are extending their warranty period. They told last year that Pixel phone is "Made by Google" and so high in quality but they have been unable to keep their promise. There quality control is very poor. It's not a secret that they hire other manufacturers to build the entire phone it self but Google's supervision or the lack of it rather is the main problem here. LG, HTC, Huawei are great manufacturers. They have a great history. But Google needs to look closer at the hardware side as well as the software side.

5. drjumbo

Posts: 15; Member since: May 25, 2014

What about preorders in India starting from 26/10/17? Sellers still showing 1 year warranty only.

10. Klamba92

Posts: 212; Member since: Jun 25, 2012

I want to know this too, as I just got it from India and I will cancel the order and get from UK if I will get a 2 year warranty as I go back and forth between the countries! Google Support for India is absolutely useless they still don't know when the devices will launch!

6. Derekjeter

Posts: 1488; Member since: Oct 27, 2011

So much hype for it and all these youtubers killing them with the screen and noise calling complaints. Sucks for Google, they should have thought about those screens before they launched it.

8. Awalker

Posts: 1977; Member since: Aug 15, 2013

People who are interested in purchasing the phone should try it out for themselves instead of listening to the echo chamber. I got the 2XL yesterday and the display seems fine to me.

7. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

Differential aging is one thing but after less than a week, that's Benjamin Button right there.

9. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

I got a Pixel 2XL and everything people were complaining about is true. I felt like a dumbass spending all that money on a mediocre phone, so i returned it and went and got a Samsung Note 8. Easily the best Android phone available to the public. Very disappointed in google and to be frank, the experience isn't too much different.

12. Sparkxster

Posts: 1228; Member since: Mar 31, 2017

2yr warranty? That makes getting a pixel more compelling!

* Some comments have been hidden, because they don't meet the discussions rules.

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