Korea wants Apple and Google to allow refunds on paid apps

Korea wants Apple and Google to allow refunds on paid apps
South Korea's Fair Trade Commission, has ordered Google and Apple to change their respective policies on app store refunds. The commission expects that its ruling will have an effect on similar cases throughout the world. Google announced that the Google Play Store will institute a refund policy based on the system used by its developers. The new Google refund rules will be in place only in Korea.

Apple has agreed to send out a notice to consumers whenever it makes a change to its contract terms. Unlike Google, Apple is considering employing the new policy on a global basis. Still, it was a non-governmental agency that got the ball rolling. The Citizens’ Coalition for Economic Justice had asked the Korean FTC, to force domestic and foreign app stores to stop unfair business practices.

Apple currently does not have a way for customers to request a refund on a purchased app. Users can report a problem through iTunes support, and decisions are made on a case-by-case basis. Starting last month, Apple changed its policies and now prevents those who received a refund from re-installing and updating an app. Previously, App Store customers could get refunded on a paid app, and re-install it for free.

The Korean FTC is going beyond app stores in the country. Currently, those bringing a phone into a repair shop, are unable to get their original handset back after getting the device repaired. The agency will look into the matter to see if it is an unfair sales practice. If so, revisions will have to be made, perhaps on a global basis.

source: KoreaHerald via MacRumors



1. brar.arsh

Posts: 202; Member since: Sep 12, 2012

Fair enough

2. Mxyzptlk unregistered

Fair enough. I feel like 15 minutes isn't ample time to try an app especially if it's a rather large app.

7. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Agreed. It should be atleast 1 hour, my grave mistake was the TSF shell, such a crappy ugly launcher and a waste of Good €11.....

9. NedStarkLeMadrilene

Posts: 19; Member since: Oct 26, 2013

OMG, dude i feel your pain! 11 bucks is a lot :/

10. vincelongman

Posts: 5677; Member since: Feb 10, 2013

AFAIK you can get a refund from Google, but its not advertisedhttps://play.google.com/store/account Go there, click the button with the 3 vertical dots And click report problem, then request a refund and write a short reason why Google should make it easier, you shouldn't need to use a computer

13. Stuntman

Posts: 843; Member since: Aug 01, 2011

The short time to get a refund on Google Play seems to be designed for people who accidentally installed an app rather than to actually install it, try it and then get a refund if you don't like it. I know of some apps that have a free version that works for some significant period of time. I think SwiftKey (before it became free) had a free version that works for a month. Then you have to buy the paid version. This is ample time to test out this type of app. Different apps need a different amount of time to reasonably evaluate. I recall that on Google Play, the time you have to get a refund used to be longer. It was changed some time ago to 15 minutes. I'm not sure what the reason for the change was.

3. Settings

Posts: 2943; Member since: Jul 02, 2014

Kinda agree. Could've added DLC or IAP to the list to be refunded. Or N-days trial would be good with all the features unlocked, then pay to continue.

4. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Actually some developer do removed their paid version but keep their Ad supported one. I have tried getting Google to refund it to no avail. Make me think twice before paying for digital software distribution. Face no problem with steam.

5. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Valve steam has no refund policy too! Even for buggy game. Buy at your own risk.

12. AlbertAribe

Posts: 168; Member since: Jun 21, 2014

Too bad for you because your using android free apps and many Ads. Used iOS with pay apps and you will never regret and Ads you will see.

6. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Play store should do something about the 15min refund..... Agreed that the old 24 hours was way too long, but 15min is way too short, especially if you have connection problems.

11. andynaija

Posts: 1258; Member since: Sep 08, 2012

Lol there weren't any connection problems when you were downloading the app, but all of a sudden there's connection problems when you feel you don't want the app anymore.

8. fzacek

Posts: 2486; Member since: Jan 26, 2014

Why can't people get their handset back after having it reparied? That makes no sense...

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.