Internal Apple memo says that "edge stripes" are appearing on some Apple Watch series 3 units

According to an internal memo sent out by Apple to Genius Bars and Apple Authorized Service Providers, a problem is causing "edge stripes" to appear on the face of certain Apple Watch series 3 models. These "edge stripes" appear on the non-cellular version of the smartwatch. The cellular models might have been spared because they use a different display assembly than the affected watches.

Anyone bringing an Apple Watch series 3 model to the Genius Bars and Apple Authorized Service Providers complaining about the "edge stripes," will be asked to rub the display with their finger. If this smearing of the display doesn't reveal the "edge stripes," the display will be cleaned and the customer will be asked to breathe on it in order to create humidity on the glass. This would seem to indicate that the stripes appear due to moisture trapped under the display, although Apple's memo doesn't reveal the reason for their appearance.

Since the Apple Watch series 3 is a relatively new release, the original one-year warranty is still in effect. This means that owners should not have to pay for the repair.

source: MacRumors



14. L0n3n1nja

Posts: 1613; Member since: Jul 12, 2016

On a completely irrelevant thing, why does the iWatch come in a larger box than the iPhone?

13. Panzer

Posts: 283; Member since: May 13, 2016

They are wearing it wrong I am sure.

12. S4NDY

Posts: 277; Member since: Mar 14, 2016

It's not issue, it's feature

10. JasontheVeteran

Posts: 51; Member since: Jun 05, 2017

The screen goes against your skin. That's the best way to use it!

9. srgonu

Posts: 573; Member since: Feb 13, 2012

Those are the integrated antenna's in display.

6. ameran

Posts: 344; Member since: Dec 04, 2013

I thought they are water and dust resistant. Shame on Apple.

8. cheetah2k

Posts: 2333; Member since: Jan 16, 2011

The internal lithium battery is probably heating up and making it all moist inside..

5. nikhil23

Posts: 507; Member since: Dec 07, 2016

customers are asked to rub it in and breathe on it and sent back saying " you're wearing it wrong "

7. cheetah2k

Posts: 2333; Member since: Jan 16, 2011

Were they referring to rubbing the watch, or something else? :p I'm sure apple users rub it all the time anyways so nothing new here.. haha

3. emvxl

Posts: 146; Member since: Sep 29, 2009

It's a new design/feature, that's all.

1. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Internal apple menu? LoL, apparently the cafeteria staff have to deal with this issue.

2. mikehunta727 unregistered

Says it was sent to Genius bar and authorized service repair center

4. tedkord

Posts: 17519; Member since: Jun 17, 2009

Does the genius bar serve drinks, too?

11. RebelwithoutaClue unregistered

I don't even have geniuses there

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