Huawei admits its response to P10 and P10 Plus memory chips controversy was arrogant

Huawei admits its response to P10 and P10 Plus memory chips controversy was arrogant

In a letter to employees, which was later published on Weibo, Huawei's mobile chief Richard Yu admitted the company's response to the memory chips controversy was arrogant and completely inappropriate.

If you've been following our news feed, then you already know that Huawei uses different memory chips inside its P10 and P10 Plus flagships, which provide different performances.

The Chinese company tried to address consumers' complaints with an official statement that claims the experience shouldn't be impaired due to the use of different memory chips because its engineers made the necessary adjustments to prevent that.

Still, AndroBench tests of various memory chips included in the Huawei P10 and P10 Plus shown that performance is different depending on what type of memory the smartphones pack.

In the letter mentioned earlier, Richard Yu admits the company's answer to the controversy was arrogant. He also refers to the issue as a “wake-up call” that offered Huawei a “profound lesson” as to not cut corners when it comes flagship products.

Huawei admits its response to P10 and P10 Plus memory chips controversy was arrogant

Huawei plans to form a “customer listening taskforce” led by Yu, which will be visiting retail stores and service centers to spend time with consumers. Moreover, Huawei's mobile chief promised his company will “strive to be more considerate of consumers' feelings” in the future.

However, the Chinese handset maker did not mention anything about possible compensations for P10 and P10 Plus users or a product recall.

source: Weibo via Reuters  

Related phones

P10
  • Display 5.1" 1080 x 1920 pixels
  • Camera 12 MP / 8 MP front
  • Processor HiSilicon Kirin, Octa-core, 2400 MHz
  • Storage 64 GB + microSDXC
  • Battery 3200 mAh
P10 Plus
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 8 MP front
  • Processor HiSilicon Kirin, Octa-core, 2300 MHz
  • Storage 128 GB + microSDXC
  • Battery 3750 mAh

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18 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

"He also refers to the issue as a “wake-up call” that offered Huawei a “profound lesson” as to not cut corners when it comes flagship products. It's all about the bottom line, every one cuts corners wherever possible in order to bring down the cost of production.

2. Tyrion_Lannister unregistered

Everyone is doing this s**t now. Apple uses s**t storage in their 32GB variant, Samsung uses UFS 2.0 on Snapdragon and 2.1 on Exynos(2x faster in androbench). This is unacceptable to me. All phones of the same model should have identical internals, at least in the technology used. The difference between eMMC and UFS is night and day.

6. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I am sure they would love to use the same part as humanly possible. However the truth is different regions has different band and certification requirements. Parts logistic is another challenge they need to address. As a end user its best to wait and see for such varies and good purchasing deals.

7. HomerS

Posts: 419; Member since: Sep 19, 2014

How do you know this with Snapdragon and UFS 2.0? As the S8 with S835 performs faster than the S8 Exynos 8895. https://www.youtube.com/watch?v=yIZ50Bd7vlU

9. Tyrion_Lannister unregistered

I got this info from Andrei Framusanu(ex anandtech) who has both units in hand. Maybe Samsung is dual sourcing NAND and we can have UFS2,0 Exynos and 2.1 Snapdragon too. At this point, your guess is as good as mine. As for speed, storage speed is just part of the equation. Exynos binning as well as general design is extremely poor this time around. Better avoid it and get the Snapdragon this time around. Hopefully Samsung will fix the Exynos by the time Note 8 arrives. Currently, Exynos 8895 is worse than 8890 for general usage.

10. AmashAziz

Posts: 2891; Member since: Jun 30, 2014

I heard that 32GB NAND storage would always be slower (in read/write speeds) than a higher capacity one due to its cell amount and internal structure, etc. Therefore Apple didn't scam us. Is this info wrong?

14. MuddyCow

Posts: 90; Member since: Oct 09, 2014

Can't confirm but it's quite obvious, reviewers were saying the same too, and it wasn't really a problem, speeds were fine anyway. Huawei on the other side... LPDDR3 on a flagship... Not cool at all.

13. chenski

Posts: 745; Member since: Mar 22, 2015

I'm a bit of a noob when it comes to this technical stuff but I compared my Nexus 6p which apparently has the old emmc to some of the 2016 phones with ufs and didn't really notice all that much difference? Does it only noticeable in heavy gaming?

15. Tyrion_Lannister unregistered

It affects the app opening speeds and install speeds. Take a oneplus 3 side by side of your 6P and try to open an app or a game. It will open much faster than 6P.

16. bucknassty

Posts: 1311; Member since: Mar 24, 2017

you know those videos of that guy comparing the opening speeds between iphone and android phones? that is really what he is testing... iphone will pretty much always win, a bit of misleading.

3. ibend

Posts: 6747; Member since: Sep 30, 2014

4. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

I've never bothered with that brand

5. Gadgetex

Posts: 193; Member since: Nov 10, 2013

The internal storage device is only one problem as others exist as well. The wifi and LTE speed tests are also very bad. The speediest for LTE and wifi were about 1/3 the speed of other devices. Last but not least if you open up Google Maps and I out a location then hit the Go button you will find that even at max volume the audio can barely be heard from speaker. We Have speaker issues,wifi/LTE issues and internal Data storage speeds issues. WTF Huawei..?

8. Bondurant

Posts: 779; Member since: Jun 04, 2014

this is more case of you not figuring out certain settings in your phone. Go over to some forum like xda and you will get it sorted.

11. SaRPeR

Posts: 141; Member since: Mar 02, 2017

There is another manufacturer that does something similar. Surprise ! It's Apple. Lower storage variants have slower memory chips and Apple is being arrogant like they always do.

12. kiko007

Posts: 7491; Member since: Feb 17, 2016

Apple doesn't use slower memory chips in their lowest storage configurations. Lower storage= Slower speeds. The 256 gig variant has 7.6x the speed of the 32 gig variant. For the sake of time, round it up to eight. Notice the math? 32 multiplied by eight equals 256. It has something to do with parallels... some s**t like that. But no, Apple uses the same variation of memory, unlike what Huawei seems to be doing. Could be wrong though.

17. AmashAziz

Posts: 2891; Member since: Jun 30, 2014

That's what I am trying to tell people. All these fools think Apple is scamming us, but in reality, the fault is in the technology.

18. Gadgetex

Posts: 193; Member since: Nov 10, 2013

There are other issues such as wifi and LTE speeds being 1/4 the speed that they should be as well. I tested many in Taipei, Taiwan. Speed ranges were 1/3 to 1/4 of what they should be.

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