Hardware issues affecting Sony Xperia Z2 owners in Singapore

Hardware issues affecting Sony Xperia Z2 owners in Singapore
Much of the world has not been able to purchase the Sony Xperia Z2. Problems in procuring parts has forced the Japanese manufacturer to push back the release of the phone in many countries. Just the other day, we told you that in Hong Kong, Sony said that its new flagship might not see the light of day until June. This is worrisome for a handset that was introduced at MWC in February, and was expected to be launched in March and April.

One country where it did get released was Singapore. And some who bought the Xperia Z2 there, are wishing that it had been delayed in that country, too. It seems that the phone has a nasty habit of overheating when video is being recorded in 4K. It is enough of an issue that Sony had to release a statement warning Xperia Z2 users to use Ultra HD recording for only a few minutes at a time, and to use external storage to save the video.

Another issue revolves around the 5.2 inch display on the phone, which on some models is coming to the consumer misaligned. This is leaving a gap between the screen and the outer edge of the handset, usually on the top right of the device. This has led to questions as to how water resistant these units are. Sony has responded by inviting Sony Xperia Z2 owners to visit a nearby Sony service center to have their phone tested. This so-called "gapping" has been spotted more on the white version of the phone.

Hopefully, Sony will take the time to resolve these issues before the phone finally is released throughout the rest of the world.

source: HardwareZone, XperiaBlog via AndroidCentral

Related phones

Xperia Z2
  • Display 5.2" 1080 x 1920 pixels
  • Camera 20.7 MP / 2.2 MP front
  • Processor Qualcomm Snapdragon 801, Quad-core, 2300 MHz
  • Storage 16 GB + microSDXC
  • Battery 3200 mAh(19h 3G talk time)



1. Anshulonweb

Posts: 468; Member since: Feb 07, 2014

not good sony not good...

25. PunyPoop

Posts: 752; Member since: Jan 18, 2013

Never had a problem with my Z2. Maybe it's an isolated case. Or I'm one of the luckiest guy :)

32. Fynjy777

Posts: 35; Member since: Jan 22, 2014

Oh, what huge problem! Just don't buy it, buy inferior smartphones like Samsung or new HTC. ;)) Related: if it is true, of course Sony will fix it, no doubt.

2. emadshiny

Posts: 1144; Member since: Dec 05, 2012

First the supply issues and now this. Come on Sony, just get the things right and release this beast in every market.

3. KillerKeyboard

Posts: 372; Member since: Nov 21, 2013

Uh oh.... Brace yourselves for "S5 IS DA BEEEEESSSSTTT THIS YEAR OMG OMG!" comments. Nvm, I jinxed it. x_x

4. amiaq

Posts: 509; Member since: Jun 30, 2012

Maybe Z3

5. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

My Z2 has no issue so far. No gap as what I can see. Let's hope my baby doesn't have any problem :( However, I really think Sony is doing everything right to destroy their chance to climb to the top this year... :( Come Sony... everyone wants your phone this year but you are dropping the balls.... big time...

6. KillerKeyboard

Posts: 372; Member since: Nov 21, 2013

Series of unfortunate events. :[

19. DefinitiveKid

Posts: 264; Member since: May 15, 2013

Had a couple of questions regarding the Z2. Do you experience some lag or stutter sometimes? I heard the camera UI is quite laggy and the device lags when opening multitasking. How is are the external speakers? Some people think they're to weak and not clear enough. How are they compared to other regular Android smartphones? Also how is call quality? Lastly, what about battery life? The battery's big but how does the software handle it? Thanks a lot if you take the time to answer these questions!

24. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

I only have this phone for a week and I could only let you know what I have experienced so far. Therefore, it might not apply to most Z2 out there. I do experience rare lag here and there. However, it's hard to tell if the phone is running any sync process in the back or not. If I do experience any lag while using the phone, it's such short lag it wouldn't ruin the experience. It's still annoying since it's a new flagship. When I encounter lag while using camera app is when I shoot video. However, a reboot will help a lot. I did experience one time my video recording will not work at all and crush my camera app every time I used it and had to restart the phone to resolve that problem. The front facing speakers are pretty nice from what have experienced, but I use headphones more often. Comparing to any phone with speakers in the back, it's almost like day and night. However, when you comparing to Z2's speakers to HTC One M8... it's not even close. HTC One M8's speakers completely blow Z2's away. The call quality is pretty clear and I do get LTE at where I live. I just discovered the voice enhance mode for calling, so I'll test it out. I am very with the battery life that I am getting especially coming from the Nexus 4, it's awesome. As I'm typing this comment, my Z2 is 12h on battery and still has 61% battery life left. 57% of battery was drained by the screen. I have it on auto screen brightness adjustment. I just started a YouTube channel to talk about my thoughts on phones, reviews and such. I will be doing a 1 week review this week, if you are interested to hear it from an average android user instead of the experts. https://www.youtube.com/channel/UC9oIm7kIbHWBDQx7pXxrvIg

29. DefinitiveKid

Posts: 264; Member since: May 15, 2013

Thanks for your answers, very interesting take! I just subscribed to your channel :)

44. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

Thank you very much :D I'll be doing a one week review soon. Just have been so busy lately.

52. Neeraj96hk

Posts: 1; Member since: Jun 17, 2014

Hi. I bought the Z2 a month ago in Hong Kong. 1) The Sony Xperia launcher with Sony's live wallpapers lag quite a bit, since the first time I picked it up. BUT, I installed Nova Launcher and the phone then becomes SNAPPY. Little to no lag. I guess that Sony's launcher is a bit too heavy. I still have all my Sony apps, just the look and feel changes. If you're fine with it, I would recommend purchasing Nova Launcher Prime. 2) The camera UI can get laggy sometimes but the shutter's quite fast and I can get nice and sharp images, even in low light. I don't record in 4K, just 1080p@30fps (Not 60fps, as it crashes the camera app) 3) Multitasking is generally smooth and apps load and redraw fast thanks to the 3 gigs of RAM. 4) External speakers are fine in a quiet room or when they're close to you, like watching a video in bed is good, but not so much in other occasions. Better purchase a good pair of earphones like the Sony SBH80 bluetooth+NFC headset. (I have it and it's awesome with the Z2 as you can wirelessly use the Xperia Throw feature to play songs on it, just like the PS4.) 5) Since the phone is big, holding it is a bit uncomfortable. Call quality is good, but better use a headset. 6) The phone can last a whole day of use or even more for me from moderate to heavy use with mobile data (3G, not LTE) on all of the time. Just the other day, I didn't charge it and it was on 60% at night and 57% in the morning with WiFi on and Mobile Data off, it lasted me the whole next day. SO, basically, pretty good. I usually have STAMINA mode OFF, but it can come in handy when you're low on battery and need it to last. The software really tries to preserve the battery life, and it is successful. I came from an iPhone 4, so LOVING my Z2.

7. antonioli

Posts: 200; Member since: Sep 08, 2013

Men, if G3 ou Moto X+1 don't be as good as we expect the year will be a total fail.

8. Psycorp

Posts: 4; Member since: Mar 24, 2014

At this rate the Z3 will be announced before the Z2 is available in every market. Glad I plumped for a 1520 now.

9. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

6'' comic book. Oh no screw this keyboard

10. Tsepz_GP

Posts: 1176; Member since: Apr 12, 2012

The Galaxy S5 becomes globally available in just two days time, time is up for Sony, they have proven time and again how they are the masters at screwing themselves up and they've done one hell of a job with the Z2. And LOL at the fans who were blaming Samsung for the Z2 delays, amazing how those idiots have gone quiet since these issues were revealed.

11. ArtSim98

Posts: 3535; Member since: Dec 21, 2012

Z2 is still a better product. I don't remember anyone blaming Samsung. At least for real. If somebody did he's an idiot for sure.

18. DefinitiveKid

Posts: 264; Member since: May 15, 2013

Reviews say otherwise so far. What makes you say that Z2 is a better product? (and please don't say specs like everybody else, specs do not represent user experience)

22. ArtSim98

Posts: 3535; Member since: Dec 21, 2012

User experience and design and specs. And what reviews?

27. DefinitiveKid

Posts: 264; Member since: May 15, 2013

Well, that's my point exactly, I only saw a couple Z2 reviews (one of them Android Authority), which stated the phone was good but not great, whereas the S5 has been widely reviewed and to great results overall. I'm not saying now that the S5 is better, I don't even know which one I'm going to get, but I also don't know how you can tell that the Z2 is better.

51. Doakie

Posts: 2478; Member since: May 06, 2009

What the hell is up with the lack of reviews. This phone has been announced and released to a market. Why haven't all the biggest tech sites received them from Sony PR yet? Are these phones so buggy and poorly made they don't want actual reviews out there on them?

12. DefinitiveKid

Posts: 264; Member since: May 15, 2013

That's why I chuckle everytime I hear people raving about a phone's design. Looks is good but what matters is build quality, and this is a whole other story. Last year I had to return my HTC One M7 twice because the screen had some obvious dents and the polycarbonate plastic had ridiculous gaps. Now this with the Z2. Now I'm in no way a fanboy of any sort (been owing all sorts of devices from different manufacturers and ecosystems) but one thing I can tell regarding Samsung phones, widely viewed as ugly handsets, is that build quality has always been top notch. I've had S2, S3 and S4 and yes it was plastic but at least it was well finished and solid in the details. Looks are overrated.

23. ArtSim98

Posts: 3535; Member since: Dec 21, 2012

Looks are overrated by beer sucking nerds like you (sorry :P). Though I agree build quality and durability are extremely important.

28. DefinitiveKid

Posts: 264; Member since: May 15, 2013

Haha no I love a good looking phone, but I want it to be solid and well built, and sadly that's not always a given...

34. TMach unregistered

Obvious to all you will choose the S5 so quit the pretence of "I am not even sure which one I will get". Sony has generally upped its game in bringing the Xperia T, Z and Z1 to the market on time. I recall several issues with S3 and S4 and I will never forgive Samsung for denying the cracking issue on the S3. At least Sony admits there is an issue an damn right fixes it. Problem identified in Singapore version and the phone gets released in the UK next week. I very much doubt these issues will still be live by then. Keeping my Z1 and looking forward to adding the Z2 to it. Truth be told, with my Z1, M8 (gun metal), there is very little about the S5 to tempt me or whet my appetite enough to want it. A definite miss in my view and like Apple, Samsung needs to up its game it is taking its slavish followers for granted. Oh, I forgot Apple is upping its game for the iP6.

38. DefinitiveKid

Posts: 264; Member since: May 15, 2013

You don't know me so nothing obvious to nobody here. I'm a grown man passionate about tech, and I'm genuinely trying to make an honest decision for my next phone, I wouldn't be here talking Z2 if I didn't intend to give it a fair chance, I don't have time to waste unlike a lot of fanboys leaving comments for the sake of it. As a matter of fact I love the Z2's design but I don't know much about Sony's software, so I'm getting informations were I can. Now I've had some phones that were good looking but not well finished, and THAT's a deal breaker for me.

47. kayspecial88

Posts: 1; Member since: Apr 10, 2014

that is so true I had the Sony Xperia z and z1s and each time they were defective( buggy and software issues). .I reluctantly preordained the S5 because ( not wanting to hopplay on the bandwagon) but I'm glad I did. .. my so arrived today and I love it! I don't know why people care about the design any... most people slap on a phone case anyways

13. drazwy

Posts: 356; Member since: Jan 15, 2014

Wow June? That pretty much kills the Z2. Total Write off. Might as well can it and wait for the Z3

14. dbdrummer88

Posts: 29; Member since: Feb 24, 2014

I don't see any issue with the overheating, that is bound to happen when shooting 4k video for more than a couple minutes. I am a little worried about the build quality though (if it is more common than it appears). I am between the Z2 and the new Moto X. I would go for the Z2 if they ever decide to release it in the US and on Verizon. I am hoping that Project Ara through google will launch by this time next year so I can switch between that and my flagship. :)

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.