HTC responds “you're holding it wrong” about HD7 antennagate issue

HTC responds “you're holding it wrong” about HD7 antennagate issue
HTC HD7 is one of the key devices for Windows Phone 7 as it is the only phone with a charismatic extra big 4.3-inch screen, but just few weeks after its release reports showed that it is experiencing iPhone-like “death-grip” problems. It took just a couple of days for HTC to respond to the accusations, but the response hardly gives any new information.

Actually, the Taiwanese phone maker's official statement echoes Apple's earlier comments:

"Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person's face or hands while the phone is in use."

"However, it is inevitable that a phone's signal strength will weaken a little when covered in its entirety by a user's palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate".

That seems like a complicated way of saying “avoid holding it that way” and while we certainly appreciate that HTC released an official statement, this is hardly going to comfort affected owners of the HTC HD7.

Earlier, when the antennagate issue first surfaced around the time of the launch of the iPhone, HTC claimed that “reception problems are certainly not common among smartphones”, but the last statement indicates a change in the tone. Let us know your opinion, is the “death grip” a deal-breaker for you?

source: IntoMobile

Related phones

HD7
  • Display 4.3 inches
    800 x 480 pixels
  • Camera 5 MP (Single camera)
    front
  • Hardware Qualcomm Snapdragon S1, 0.6GB RAM
  • Storage 16GB,
  • Battery 1230 mAh
  • OS Windows Phone 7.5 Mango

FEATURED VIDEO

8 Comments

8. Chameleon

Posts: 1; Member since: Dec 11, 2010

Not sure how many of the people posting comments on here own the HD7....I do. I have gone through several of them actually. All for the same issue... poor antenna signal. Even my carrier couldn't figure out what the problem was. That's what brought me to this sight, research on why my signal is such crap. I hold my phone like any average shmoe does. I do not "death grip" it by any means. Nor, am I trying to make my signal disappear. Quite the opposite. I was doing everything in my power to get 1 bar. If I got 2....Wow! I wouldn't know what to do with myself. Another bad thing with the phone is when it looses its' bars, and you are on a call and it's fighting for a signal (so your call doesn't drop), when you finish and you press END CALL it will say ending and it will NEVER end. You will have to rip out the battery just to hang up your call. The phone does have some great features and I am a fan of it. Just not a big enough fan to deal with that.

6. Eingild unregistered

The one with problems are the people, that cellphone manufacturers. Why the hell would you squeeze your phone to death under normal circumstances. Actions like that are signs of having abnormal habit. Even the iPhone 4 will not loose signal unless you grab it tightly with your hand which is not totally appropriate. Just go get a grip therapy and buy cheaper phones morons!

7. protozeloz

Posts: 5396; Member since: Sep 16, 2010

the deal with the iPhone 4 was a bit more complicated and could have accidentally happen now some models will have to be forced in order to get signal drop but not all models experience the same level of that problem, a friend of mine has one that drops the signal on almost any kind of contact but lucky for her she likes bumper cases and even bought one (yes the non slider one) and she id fine, but this will be a habit for quite sometime (dunno... maybe fanboys will try and see someone to reflect on and say "you also have it"?) Ive seen people grabbing every phone they see and trying to force a "dead grip" experiencing signal loss... just annoying

5. Junior

Posts: 52; Member since: Jun 09, 2010

Lol. Maybe it's not HTC flawed design. Maybe T-Mobile just sucks that bad!

4. protozeloz

Posts: 5396; Member since: Sep 16, 2010

indeed this is caused by just holding your phone and wanting that to happen, nothing more, nothing else... the iPhone issue was related to a fault on the hardware that results as a signal loss but don't worry Steve will have some spare cases for every one that has this problem

3. android_hitman unregistered

this is not an Iphone :D

2. remixfa

Posts: 14605; Member since: Dec 19, 2008

agreed. and phone arena writers take any moment they can to lessen the blow to apple. its literally apples and oranges. the iphone4 was a manufacturing flaw. ANY antenna loses signal when covered, but thats not the iphone4's problem. only idiot iphone fanboys cant dissern the difference.

1. PapaJay224

Posts: 866; Member since: Feb 08, 2009

Its so stupid to continue putting people on the chopping block about "Antennagate" , It was a design flaw for Apple. The question was never, "Hey if I squeeze the crap out of my phone in the most unorthadox way I can get the signal to drop" it was "Hey look at the bars?! what ging on here...OOhhh its this little crack here, i cant touch that part on my phone AT ALL or I lose signal". these people are cupping there hands around the phone, looking for antenna locations to block, in an "un-natural" phone holding scenario. You dont have to be and iPhone hater or Fanboy to see the way he is holding it is like an idiot trying to depreciate signal, but on the Iphone, if you bridge the gap, YOUR DONE. Period.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless