Google reverses servicing policy, no longer replaces defective, out of warranty Nexus 6P units


Bad news for owners of Nexus 6P defective units hoping to get their phones replaced for free. Google had quietly replaced most of Nexus 6P devices affected by hardware issues with Pixel XL units, but only in North America.



Customers in Europe and Australia haven't been treated the same way, or at least only a small number of Nexus 6P owners have had their phones replaced with Pixel XL devices.



Unfortunately, it looks like Google will no longer replace the Nexus 6P phones and now recommends customers to contact the manufacturer of the device, namely Huawei. It doesn't matter that you've purchased the Nexus 6P via Google Play Store, but the situation could change radically if you have Nexus Protect.



Although Google is no longer replacing faulty Nexus 6P units that are out of warranty, the company is still offering Pixel XL devices to those with valid warranty or Nexus Protect.



It's also worth pointing out that Google is not giving any other smartphones as replacements for out of warranty Nexus 6P units, not even refurbished models.



An email received by an owner of a faulty Nexus 6P phone from Google Support confirms the company will no longer replace these units unless they're within warranty.





Sadly, Huawei does not seem to respond when contacted about any Nexus 6P issues, so most owners are going to be stuck with their faulty phones if they are out of warranty.




source: Reddit  

Related phones

Nexus 6P
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 128 GB
  • Battery 3450 mAh(23h talk time)

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14 Comments

1. PhoneInQuestion

Posts: 496; Member since: Aug 20, 2017

The only nexus made out of Pepakura. Hence the name, Nexus 6Pepakura. I bet someone is reeling in agony right now.

4. Scott93274

Posts: 6033; Member since: Aug 06, 2013

.... I know I am. .... sigh...

12. chenski

Posts: 768; Member since: Mar 22, 2015

The best Nexus because I have one

2. sip1995

Posts: 1771; Member since: Feb 07, 2014

Pathetic.

10. dsDoan

Posts: 235; Member since: Dec 28, 2011

How is this pathetic? Google was replacing _out of warranty_ Nexus phones with modern Pixel phones, at no cost to the consumer.

3. Lumia_Luigi

Posts: 173; Member since: Mar 22, 2017

Huawei CS is pathetic. Smh

5. Joosty

Posts: 473; Member since: Mar 14, 2013

I got in before the lock...woohoo

6. libra89

Posts: 2281; Member since: Apr 15, 2016

Wow...

7. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Replacing out of warranty device, why would any manufacturer do that? Google new slogan, Just be Evil.

8. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

My nexus 6 o.g has a charging issue, it won't charge after the last 7.12 update was rolled back. I bought an original Motorola battery off of ebay since Google and Motorola have none in Stock. Google says buy a new phone Motorola says Google prevents them from making parts since the sale of Motorola was complete. I was waiting for the Note 8 so when it dropped that is all folks. Own a nexus 6p, and the Nexus 5 which was always plagued with connectivity issues to the network. When I used the nexus 5 those connectivity issues were still there. Nexus 6p back up until note 9 or Galaxy s9

13. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I have a Motorola Nexus 6. So far so good. I don't experience any charging issue but for my case, I have multiple phones so I don't use a particular phone for more than a few weeks. Currently, I using my Blackview bv7000 rugged phone with my Windows 10 Mobile as a backup (multi-sim). That's why my phone seems to be able to last forever.

9. BuffaloSouce unregistered

iPhonearena late to the party... Everyone else already reported about this almost 2 weeks ago

11. kalisjr

Posts: 3; Member since: Jan 10, 2017

This problem is not anyone's but Google's as the ODM was chosen by Google to design and manufacture thier device which is branded as a Google direct device it is not the customers responsibilty to pursue thier hardware ODM it is Google's responibility to subrogate it's losses with the ODM resulting from a manufacture defect which would end up a liability insurance claim for them. If this problem was discovered before the warranty was out of coverage the issue is still legally valid and Google's responsibilty so long as the users owners notifed Google there was a problem before the warranty expired. If they (Google Device Support) stonewalled users or customers an induced them into waiting for a software fix which never manifested and could not address the issue any other way the ultimate delay in a final remedy was caused by Google not the ODM. All users who own these defective units are legally still entitled to the remedy this report claims is no longer valid. The qualifier to all of this is whether a report of the problem was made before the warranty period expired. If Google does not act in good faith all of the customers out thier who think they are going to be screwed by this policy change, take action to file a claim with thier liability policy on your own and get your money back. Thier insurance company is there for this reason and you filing a claim will force them in the future to do a better job vetting the quality of the device the sell and profit from.

14. iamhe

Posts: 1; Member since: Nov 07, 2017

My 6P started exhibiting the early-shutdown problem a few months ago. It first started shutting down at around 30% battery. Today, it can shut down as early as 60%. I purchased this phone 9/15. The problem started perhaps six months ago, so I got less than two years of trouble-free usage. Mind you, I purchased this phone to replace a Nexus 5, purchased 2/14, on which the power button failed. Although I used the phone for 19 months, the button began failing long before that. Lastly, I purchased TWO Google Pixel C tablets on 5/16. Now, 18 months later, the touch screen has failed on one of them. So, out of four Google devices purchased over the past few years, three of them failed after around 1.5 years of use (i.e. not long after warranty). Maybe I just have bad luck -- I don't know -- but I find this VERY interesting. :/ I'm going to request RMA for the tablet. Because of my purchase history, I'm going to ask them to work with me on fixing/replacing the tablet. We'll see.

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