x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • Google is replacing defective Nexus 6P units with Pixel XLs, but only in North America

Google is replacing defective Nexus 6P units with Pixel XLs, but only in North America

Posted: , by Cosmin V. Cosmin V.

Tags :

Google is replacing defective Nexus 6P units with Pixel XLs, but only in North America


Nexus 6P will probably soon reach its EOL (end of life) status, as the phone is most likely not being manufactured any longer. Even those customers who turn in their Nexus 6P units for repair are offered other models in case their phones are beyond repair and must be replaced.


Not sure if this is a good or bad thing, but if your Nexus 6P has issues that aren't related to software, then you might be in luck. It appears that Google is now replacing all Nexus 6P phones with Pixel XLs if the former is under warranty.


Unfortunately, this seems to apply in the United States and Canada only, as customers who swapped out their broken Nexus 6P units in countries like the UK and Australia are getting refurbished Nexus 6P phones.


Many former Nexus 6P owners report on Reddit they have been offered 32GB Pixel XL smartphones as warranty replacements, while others received 128GB models. Moreover, it looks like Google is swapping out defective Nexus 6P phones even if they're not under warranty, but they're offering replacements only to those who bought them through Google Store.


Usually, Nexus 6P owners receive their replacement phones as an “advance exchange” before sending their smartphones back to Google. Obviously, the search giant reserves the right to do a pre-authorization on each customer's credit card of the same value as the replacement phone.




source: Reddit via AndroidPolice

26 Comments
  • Options
    Close





posted on 13 Sep 2017, 17:00 2

1. Zylam (Posts: 1160; Member since: 20 Oct 2010)


They have to do something with all the unsold Pixels.

Come on google smash it out of the park with the Pixel 2 XL!!!

posted on 13 Sep 2017, 21:55

22. VZWuser76 (Posts: 4806; Member since: 04 Mar 2010)


So apparently there are two put downs everyone like to use in regards to the Pixel, and ironically they are both completely opposite. One is that they can't make enough Pixels for people that want them, and the second is what they're going to do with the all the unsold Pixels. Pick one and stick with it.

posted on 1 hour ago

27. The_Innovation (Posts: 635; Member since: 18 Jul 2012)


Shatapp

posted on 13 Sep 2017, 17:03 2

2. nscian2 (Posts: 28; Member since: 14 Nov 2012)


I can attest that it works. Got my 64gb Nexus 6P exchanged for a 128gb Pixel XL

posted on 13 Sep 2017, 17:06

3. You_Dont_Say (Posts: 374; Member since: 26 Jan 2015)


Wait, is this through Nexus Protect?

posted on 13 Sep 2017, 17:58 1

7. libra89 (Posts: 1012; Member since: 15 Apr 2016)


Wow, that doesn't sound like a bad tradeoff at all but you probably miss some things from the 6p.

posted on 13 Sep 2017, 18:33 1

13. Flash (banned) (Posts: 1972; Member since: 19 May 2017)


Like the dual front firing speakers.

posted on 13 Sep 2017, 20:45

20. BuffaloSouce (Posts: 383; Member since: 01 May 2017)


Speakers are a minimal trade off to receive a new phone

posted on 13 Sep 2017, 18:36

15. mwarnstadt (Posts: 1; Member since: 13 Sep 2017)


how do you do it

posted on 13 Sep 2017, 19:05 2

17. Chuckdz3 (Posts: 1; Member since: 13 Sep 2017)


I too can attest to this. Replaced my 64gb 6P with two refurbished 6Ps (both had issues) until eventually they sent me 128g Pixel XL. No warranty but I did purchase my 6p through the Google store.

posted on 13 Sep 2017, 17:13 4

4. killer7D (Posts: 466; Member since: 18 Sep 2014)


Ofcourse only in North America because of the Consumer Protection laws ..

But not in the rest of the world ..

This is what happens when you use Huawei to build a phone !!

posted on 13 Sep 2017, 17:29

5. Bluesky2111 (Posts: 7; Member since: 09 Dec 2016)


What if I like the 6P more?

posted on 13 Sep 2017, 17:40 5

6. You_Dont_Say (Posts: 374; Member since: 26 Jan 2015)


Google will recommend a therapist.

posted on 13 Sep 2017, 18:33

12. Flash (banned) (Posts: 1972; Member since: 19 May 2017)


They're out of the 6Ps unfortunately.

posted on 13 Sep 2017, 18:14 1

8. medicci37 (Posts: 1339; Member since: 19 Nov 2011)


To bad they aren't replacing it with the iPhone X. I've never owned a Apple phone I have the air tablet but I don't see any android phone that compares to the X. Android needs to step their game up!

posted on 13 Sep 2017, 18:19 1

10. Gatorsrule52 (Posts: 101; Member since: 18 Mar 2013)


Um the S8, V30, note8 lol

posted on 13 Sep 2017, 18:45 1

16. fyahking (Posts: 1036; Member since: 28 Jan 2015)


Troll somewhere else, sheep!

posted on 13 Sep 2017, 18:14 1

9. jacky899 (Posts: 121; Member since: 16 May 2017)


I think this is only for people who bought the Nexus 6P through Google Store. I bought mine from Amazon. sigh...

But then again I like the Nexus 6P alot. It runs very smooth and easy to use.

posted on 13 Sep 2017, 18:21

11. Derekjeter (Posts: 1156; Member since: 27 Oct 2011)


I wouldn’t trade my Nexus 6p for that crap Pixel. The speakers suck so bad on the Pixel.

posted on 13 Sep 2017, 18:34

14. Flash (banned) (Posts: 1972; Member since: 19 May 2017)


This explains why I have a Pixel instead of a replacement 6P.

posted on 14 Sep 2017, 03:02

23. andynaija (Posts: 998; Member since: 08 Sep 2012)


Okay...?

posted on 13 Sep 2017, 19:14

18. kscdj (Posts: 1; Member since: 13 Sep 2017)


I just had my 6p replaced with another 6p like 7 weeks ago. I'd prefer the Pixel

posted on 13 Sep 2017, 20:03 3

19. Lumbergh (Posts: 358; Member since: 14 Feb 2016)


RMA it now. They literally will replace it

posted on 13 Sep 2017, 21:15

21. gut46 (Posts: 2; Member since: 14 Jun 2017)


they won't replace mine since it has a crack in the glass

posted on 14 Sep 2017, 03:55

24. ProblemSolver15 (Posts: 358; Member since: 14 Jun 2010)


Just did my Nexus Protect claim yesterday. My 6P actually does have issues with it tho. Gonna miss this phone.

posted on 14 Sep 2017, 04:17 1

25. bcurran3 (Posts: 1; Member since: 14 Sep 2017)


Just got off the phone with Google and confirmed they are replacing my dead/looping Nexus 6P out of warranty and swapping with a Pixel XL. It took me SIX MONTHS to get this resolved. I'm not happy about the time frame, but I guess I'm pseudo-satisfied with the end result.

For those who attempt a replacement, the KEY WORDS that seemed to make the customer service rep take notice was that mine started bootlooping after installing the 7.1.2 beta sometime in March. This is where her ears perked up and she started two "escalations" to get approval for "extend warranty" and replace my phone. Hope this helps you out.

Owner of Nexus 4 (still working), Nexus 7 (kid broke the screen), Nexus 5X (wife's daily driver), Nexus 6 (given to friend, his daily driver), Nexus 9 (wife's daily fun), Pixel C (my daily fun), and a dead Nexus 6P (only one to ever give me problems!), and soon a Pixel XL.

Want to comment? Please login or register.

Latest stories