Google is replacing defective Nexus 6P units with Pixel XLs, but only in North America


Nexus 6P will probably soon reach its EOL (end of life) status, as the phone is most likely not being manufactured any longer. Even those customers who turn in their Nexus 6P units for repair are offered other models in case their phones are beyond repair and must be replaced.



Not sure if this is a good or bad thing, but if your Nexus 6P has issues that aren't related to software, then you might be in luck. It appears that Google is now replacing all Nexus 6P phones with Pixel XLs if the former is under warranty.



Unfortunately, this seems to apply in the United States and Canada only, as customers who swapped out their broken Nexus 6P units in countries like the UK and Australia are getting refurbished Nexus 6P phones.



Many former Nexus 6P owners report on Reddit they have been offered 32GB Pixel XL smartphones as warranty replacements, while others received 128GB models. Moreover, it looks like Google is swapping out defective Nexus 6P phones even if they're not under warranty, but they're offering replacements only to those who bought them through Google Store.



Usually, Nexus 6P owners receive their replacement phones as an “advance exchange” before sending their smartphones back to Google. Obviously, the search giant reserves the right to do a pre-authorization on each customer's credit card of the same value as the replacement phone.





source: Reddit via AndroidPolice

Related phones

Nexus 6P
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 128 GB
  • Battery 3450 mAh(23h talk time)

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26 Comments

1. Zylam

Posts: 1816; Member since: Oct 20, 2010

They have to do something with all the unsold Pixels. Come on google smash it out of the park with the Pixel 2 XL!!!

22. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

So apparently there are two put downs everyone like to use in regards to the Pixel, and ironically they are both completely opposite. One is that they can't make enough Pixels for people that want them, and the second is what they're going to do with the all the unsold Pixels. Pick one and stick with it.

27. The_Innovation

Posts: 648; Member since: Jul 18, 2012

Shatapp

2. nscian2

Posts: 31; Member since: Nov 14, 2012

I can attest that it works. Got my 64gb Nexus 6P exchanged for a 128gb Pixel XL

3. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

Wait, is this through Nexus Protect?

7. libra89

Posts: 2281; Member since: Apr 15, 2016

Wow, that doesn't sound like a bad tradeoff at all but you probably miss some things from the 6p.

13. Flash

Posts: 1972; Member since: May 19, 2017

Like the dual front firing speakers.

20. BuffaloSouce unregistered

Speakers are a minimal trade off to receive a new phone

15. mwarnstadt

Posts: 1; Member since: Sep 13, 2017

how do you do it

17. Chuckdz3

Posts: 1; Member since: Sep 13, 2017

I too can attest to this. Replaced my 64gb 6P with two refurbished 6Ps (both had issues) until eventually they sent me 128g Pixel XL. No warranty but I did purchase my 6p through the Google store.

4. killer7D

Posts: 551; Member since: Sep 18, 2014

Ofcourse only in North America because of the Consumer Protection laws .. But not in the rest of the world .. This is what happens when you use Huawei to build a phone !!

5. Bluesky2111

Posts: 8; Member since: Dec 09, 2016

What if I like the 6P more?

6. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

Google will recommend a therapist.

12. Flash

Posts: 1972; Member since: May 19, 2017

They're out of the 6Ps unfortunately.

8. medicci37

Posts: 1361; Member since: Nov 19, 2011

To bad they aren't replacing it with the iPhone X. I've never owned a Apple phone I have the air tablet but I don't see any android phone that compares to the X. Android needs to step their game up!

10. Gatorsrule52

Posts: 103; Member since: Mar 18, 2013

Um the S8, V30, note8 lol

16. fyahking

Posts: 1146; Member since: Jan 28, 2015

Troll somewhere else, sheep!

9. jacky899

Posts: 430; Member since: May 16, 2017

I think this is only for people who bought the Nexus 6P through Google Store. I bought mine from Amazon. sigh... But then again I like the Nexus 6P alot. It runs very smooth and easy to use.

11. Derekjeter

Posts: 1488; Member since: Oct 27, 2011

I wouldn’t trade my Nexus 6p for that crap Pixel. The speakers suck so bad on the Pixel.

14. Flash

Posts: 1972; Member since: May 19, 2017

This explains why I have a Pixel instead of a replacement 6P.

23. andynaija

Posts: 1259; Member since: Sep 08, 2012

Okay...?

18. kscdj

Posts: 1; Member since: Sep 13, 2017

I just had my 6p replaced with another 6p like 7 weeks ago. I'd prefer the Pixel

19. Lumbergh

Posts: 463; Member since: Feb 14, 2016

RMA it now. They literally will replace it

21. gut46

Posts: 3; Member since: Jun 14, 2017

they won't replace mine since it has a crack in the glass

24. ProblemSolver15

Posts: 372; Member since: Jun 14, 2010

Just did my Nexus Protect claim yesterday. My 6P actually does have issues with it tho. Gonna miss this phone.

25. bcurran3

Posts: 1; Member since: Sep 14, 2017

Just got off the phone with Google and confirmed they are replacing my dead/looping Nexus 6P out of warranty and swapping with a Pixel XL. It took me SIX MONTHS to get this resolved. I'm not happy about the time frame, but I guess I'm pseudo-satisfied with the end result. For those who attempt a replacement, the KEY WORDS that seemed to make the customer service rep take notice was that mine started bootlooping after installing the 7.1.2 beta sometime in March. This is where her ears perked up and she started two "escalations" to get approval for "extend warranty" and replace my phone. Hope this helps you out. Owner of Nexus 4 (still working), Nexus 7 (kid broke the screen), Nexus 5X (wife's daily driver), Nexus 6 (given to friend, his daily driver), Nexus 9 (wife's daily fun), Pixel C (my daily fun), and a dead Nexus 6P (only one to ever give me problems!), and soon a Pixel XL.

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