Cook: Apple iPhone 6 and Apple iPhone 6 Plus have 99% satisfaction rate


According to Apple CEO Tim Cook, who was speaking today during Apple's "Spring Ahead" event, the Apple iPhone 6 and Apple iPhone 6 Plus have an amazing 99% customer satisfaction rate. A satisfaction rate that high is practically unheard of when it comes to consumer products. Last year, about 90% of Apple iPhone 5s and Apple iPhone 5c owners were "Very satisfied" or "satisfied" with their handset.

The year before, the Apple iPhone 5 received an 82% American Customer Satisfaction Index (ASCI) score. That year, Apple trailed both the Samsung Galaxy S III and Samsung GALAXY Note II. Both of those models had a score of 84%.

When the OG Apple iPhone was launched, the 3.5-inch display was one of the largest to be found on a smartphone. After holding steady at that size for some time, Apple raised the screen-size to 4-inches on the iPhone 5. But that was not enough of an increase to take on flagship Android phones which typically launched with a 5-inch, or slightly larger, screen.

The Apple iPhone 6 comes with a 4.7-inch screen while the Apple iPhone 6 Plus carries a phablet size 5.5-inch glass. Buyers have strongly responded to the change with a record 74.5 million units selling in the fourth calendar quarter.

Related phones

iPhone 6
  • Display 4.7" 750 x 1334 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 1810 mAh(14h 3G talk time)
iPhone 6 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 2915 mAh(24h 3G talk time)

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29 Comments

1. kwirin

Posts: 26; Member since: Sep 16, 2014

Tim Cook is licking his own balls.

3. Finalflash

Posts: 4063; Member since: Jul 23, 2013

They didn't even label the source for that statistic (good to see that didn't stop Alan F. from directly quoting Cook though). They probably asked around the lunch room at the Apple HQ and that 1 guy out of the 100 who said no was probably fired and crucified.

9. Simona unregistered

and lying to himself .. all these statistics are FAKE

2. hateftotti

Posts: 232; Member since: May 03, 2011

All satisfied with #bendgate?!?

5. frydaexiii

Posts: 1476; Member since: Dec 01, 2011

It's a feature, remember? iFans love features...and apps...lots of apps.

21. Dr.Hye

Posts: 95; Member since: Apr 16, 2014

you 2 deserve a +1

4. bubbadoes

Posts: 1225; Member since: May 03, 2012

come on kids, the law of Physics applies to aluminum and sitting your big buns down on something. If we are gonna bash Apple let's come up with something new. Bendgate is so #'d out!

17. tedkord

Posts: 17417; Member since: Jun 17, 2009

Yes, it does. But many of the people whose phones bent did not sit on them. Even two people from The Verge had their phones bend from normal use, and that's one of the biggest Apple sycophant sites on the net (proven by the fact that they wrote that their phone bending from normal use wasn't a big deal)

18. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

True, Law of physics applies to aluminium, but strength depends on material. Not every phone bends because of big buns.

28. SuperEd

Posts: 132; Member since: Oct 18, 2011

in this case, the laws of physics does not apply to iPhysics. I think it is a feature to be able to bend and still work. Brilliant.

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I bet these 602 people would not agree with the claimed 99%. But hey if they are, good for them. But based on how many people have an iPhone1% being unhappy is quite a lot of people still. No company will have 100% satisfiaction in most cases, but the lest products you sell the higher people will be satisfied because you don't have a huge product line where the lesser items people wont be happy with. I wonder is anyone 100% satisfied with their Note 4 and when the S6 is released. Because Tim is saying 99% are satisfied with the 2 latest models. When you ask about all the sold iPhones for 2014, what will the number be?

7. bataxstar unregistered

Wait a minute.. battery life wasn't that great right? And what about #bendgate? Or that size of the 6 Plus, isn't it too big? Like, really, almost any other phone has a better screen-size ratio.

8. Neros

Posts: 1016; Member since: Dec 19, 2014

99%? More like 100% biased bullcrap.

10. rotkiv3451

Posts: 85; Member since: Jan 07, 2015

Well I'm a part of the 1%, considering the iPhone 6 and IOS 8 SUCK! The iPhone 6 has bad battery life, and ios 8 is full of bugs, making it almost unusable. I'm done with iPhone forever.

13. MrHate

Posts: 318; Member since: Feb 09, 2015

Are you on weed or what? You probably don't even own an iPhone 6.

15. rotkiv3451

Posts: 85; Member since: Jan 07, 2015

Actually I do. A 128GB one bought off contract for a very expensive price, which means it should deliver, and it doesn't.

16. rotkiv3451

Posts: 85; Member since: Jan 07, 2015

If you want proof I can send you my Instagram account so that you can see all the selfies I took with it, which is kind of the only thing it does well nowadays.

29. SuperEd

Posts: 132; Member since: Oct 18, 2011

Oops.

11. vuyonc

Posts: 1091; Member since: Feb 24, 2014

Citation please.

14. Crispin_Gatieza

Posts: 3157; Member since: Jan 23, 2014

Count me in the 1% for not being satisfied with the 6+. Size was not an issue since I also had a Lumia 1520 before. The vaunted quality control Apple has been famous for was dinged on my unit. The headset jack was flawed to the point of having the hardware needing replacement. Spending $750 for a phone won't put me in the poorhouse, but I expect top-notch quality and execution. It's not about the money, it's about the value for that money. My Lumia has a much better camera, is built like a tank and can actually do more with true NFC, Bluetooth that can communicate with other devices and external storage. I'm not into apps and the ones I need are well represented in the Windows Store. I wanted this phone to work for me. I have had Mac desktops at home for over 15 years so I'm not an Apple hater. I just don't see the value in this device. Maybe 5 years ago when Android was still in its infancy and WP7 was being introduced, but not now. Not at these prices.

19. meanestgenius

Posts: 22290; Member since: May 28, 2014

I'd really like to know the source for these "statistics". Why wasn't a source quoted? Something doesn't seem right about this....

20. HASHTAG unregistered

I think that their numbers are highly inaccurate, or they had a really low sample population for this survey. I'm only saying that because no device is perfect and I find it hard to believe that ANY device would have such an unreal satisfaction rate.

22. Dr.Hye

Posts: 95; Member since: Apr 16, 2014

Like I keep telling everyone at apple is on some crazy s**t. You want proof how about this. They walked around at the office and asked everyone who works there and asked them if they liked apple (like if you worked there why would you say no?) and then asked the one janitor who hardly speaks any english if he likes the iphones and he says "huh what is an iphone?" Then apple says ok he doesn't like it ok everyone we only have 1% of people who don't like it its official lets announce it!!!!

23. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

im not 99% satisfied. Maybe 90%, more optimization is needed.

24. Nathillien unregistered

The rest of them are bent.

25. willard12 unregistered

They've tied with Kim Jong Un's approval rating.

26. drunkenjay

Posts: 1697; Member since: Feb 11, 2013

60% satisfied with my iphone 6.

27. gprez2006

Posts: 11; Member since: Feb 24, 2015

Do I detect a hint of jealousy in the air? Apple products are outstanding because they put so much pride into them and the customers absolutely love them. So what's wrong with that?

30. SuperEd

Posts: 132; Member since: Oct 18, 2011

I think that's terrific. I'm sure those young kids putting them together overseas love theirs and they are very proud of them. Oh, wait, i don't think they could afford one. But that's not important. No jealousy here. I actually think they look great. clean lines, nice placement of buttons, etc. on the hardware. The OS is the issue. But what it lacks in the OS front is overtaken by the apps. Without the apps, i think the ecosystem would be caput.

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