Cook: Apple iPhone 6 and Apple iPhone 6 Plus have 99% satisfaction rate
posted by Alan F. / Mar 09, 2015, 1:32 PM
According to Apple CEO Tim Cook, who was speaking today during Apple's "Spring Ahead" event, the Apple iPhone 6 and Apple iPhone 6 Plus have an amazing 99% customer satisfaction rate. A satisfaction rate that high is practically unheard of when it comes to consumer products. Last year, about 90% of Apple iPhone 5s and Apple iPhone 5c owners were "Very satisfied" or "satisfied" with their handset.
The year before, the Apple iPhone 5 received an 82% American Customer Satisfaction Index (ASCI) score. That year, Apple trailed both the Samsung Galaxy S III and Samsung GALAXY Note II. Both of those models had a score of 84%.
When the OG Apple iPhone was launched, the 3.5-inch display was one of the largest to be found on a smartphone. After holding steady at that size for some time, Apple raised the screen-size to 4-inches on the iPhone 5. But that was not enough of an increase to take on flagship Android phones which typically launched with a 5-inch, or slightly larger, screen.
The Apple iPhone 6 comes with a 4.7-inch screen while the Apple iPhone 6 Plus carries a phablet size 5.5-inch glass. Buyers have strongly responded to the change with a record 74.5 million units selling in the fourth calendar quarter.
- Display 4.7" 750 x 1334 pixels
- Camera 8 MP / 1.2 MP front
- Processor Apple A8, Dual-core, 1400 MHz
- Storage 128 GB
- Battery 1810 mAh(14h 3G talk time)
Posts: 26; Member since: Sep 16, 2014
Tim Cook is licking his own balls.
posted on Mar 09, 2015, 1:36 PM 20
Posts: 4063; Member since: Jul 23, 2013
They didn't even label the source for that statistic (good to see that didn't stop Alan F. from directly quoting Cook though). They probably asked around the lunch room at the Apple HQ and that 1 guy out of the 100 who said no was probably fired and crucified.
posted on Mar 09, 2015, 1:43 PM 14
Posts: 224; Member since: May 03, 2011
All satisfied with #bendgate?!?
posted on Mar 09, 2015, 1:37 PM 17
Posts: 1225; Member since: May 03, 2012
come on kids, the law of Physics applies to aluminum and sitting your big buns down on something. If we are gonna bash Apple let's come up with something new. Bendgate is so #'d out!
posted on Mar 09, 2015, 1:43 PM 5
Posts: 17135; Member since: Jun 17, 2009
Yes, it does. But many of the people whose phones bent did not sit on them. Even two people from The Verge had their phones bend from normal use, and that's one of the biggest Apple sycophant sites on the net (proven by the fact that they wrote that their phone bending from normal use wasn't a big deal)
posted on Mar 09, 2015, 3:17 PM 1
Posts: 1484; Member since: Oct 16, 2014
True, Law of physics applies to aluminium, but strength depends on material. Not every phone bends because of big buns.
posted on Mar 09, 2015, 3:23 PM 0
Posts: 14967; Member since: Sep 25, 2013
I bet these 602 people would not agree with the claimed 99%. But hey if they are, good for them. But based on how many people have an iPhone1% being unhappy is quite a lot of people still. No company will have 100% satisfiaction in most cases, but the lest products you sell the higher people will be satisfied because you don't have a huge product line where the lesser items people wont be happy with. I wonder is anyone 100% satisfied with their Note 4 and when the S6 is released. Because Tim is saying 99% are satisfied with the 2 latest models. When you ask about all the sold iPhones for 2014, what will the number be?
posted on Mar 09, 2015, 1:58 PM 1
Posts: 85; Member since: Jan 07, 2015
Well I'm a part of the 1%, considering the iPhone 6 and IOS 8 SUCK! The iPhone 6 has bad battery life, and ios 8 is full of bugs, making it almost unusable. I'm done with iPhone forever.
posted on Mar 09, 2015, 2:19 PM 1
Posts: 314; Member since: Feb 09, 2015
Are you on weed or what? You probably don't even own an iPhone 6.
posted on Mar 09, 2015, 2:45 PM 0
Posts: 3098; Member since: Jan 23, 2014
Count me in the 1% for not being satisfied with the 6+. Size was not an issue since I also had a Lumia 1520 before. The vaunted quality control Apple has been famous for was dinged on my unit. The headset jack was flawed to the point of having the hardware needing replacement. Spending $750 for a phone won't put me in the poorhouse, but I expect top-notch quality and execution. It's not about the money, it's about the value for that money. My Lumia has a much better camera, is built like a tank and can actually do more with true NFC, Bluetooth that can communicate with other devices and external storage. I'm not into apps and the ones I need are well represented in the Windows Store. I wanted this phone to work for me. I have had Mac desktops at home for over 15 years so I'm not an Apple hater. I just don't see the value in this device. Maybe 5 years ago when Android was still in its infancy and WP7 was being introduced, but not now. Not at these prices.
posted on Mar 09, 2015, 2:51 PM 2
I think that their numbers are highly inaccurate, or they had a really low sample population for this survey. I'm only saying that because no device is perfect and I find it hard to believe that ANY device would have such an unreal satisfaction rate.
posted on Mar 09, 2015, 5:22 PM 0
Posts: 95; Member since: Apr 16, 2014
Like I keep telling everyone at apple is on some crazy s**t. You want proof how about this. They walked around at the office and asked everyone who works there and asked them if they liked apple (like if you worked there why would you say no?) and then asked the one janitor who hardly speaks any english if he likes the iphones and he says "huh what is an iphone?" Then apple says ok he doesn't like it ok everyone we only have 1% of people who don't like it its official lets announce it!!!!
posted on Mar 09, 2015, 5:33 PM 0
Posts: 11; Member since: Feb 24, 2015
Do I detect a hint of jealousy in the air? Apple products are outstanding because they put so much pride into them and the customers absolutely love them. So what's wrong with that?
posted on Mar 10, 2015, 7:17 AM 0
Posts: 132; Member since: Oct 18, 2011
I think that's terrific. I'm sure those young kids putting them together overseas love theirs and they are very proud of them. Oh, wait, i don't think they could afford one. But that's not important. No jealousy here. I actually think they look great. clean lines, nice placement of buttons, etc. on the hardware. The OS is the issue. But what it lacks in the OS front is overtaken by the apps. Without the apps, i think the ecosystem would be caput.
posted on Mar 10, 2015, 2:45 PM 0
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):