Cook: Apple iPhone 6 and Apple iPhone 6 Plus have 99% satisfaction rate29
According to Apple CEO Tim Cook, who was speaking today during Apple's "Spring Ahead" event, the Apple iPhone 6 and Apple iPhone 6 Plus have an amazing 99% customer satisfaction rate. A satisfaction rate that high is practically unheard of when it comes to consumer products. Last year, about 90% of Apple iPhone 5s and Apple iPhone 5c owners were "Very satisfied" or "satisfied" with their handset.
The year before, the Apple iPhone 5 received an 82% American Customer Satisfaction Index (ASCI) score. That year, Apple trailed both the Samsung Galaxy S III and Samsung GALAXY Note II. Both of those models had a score of 84%.
When the OG Apple iPhone was launched, the 3.5-inch display was one of the largest to be found on a smartphone. After holding steady at that size for some time, Apple raised the screen-size to 4-inches on the iPhone 5. But that was not enough of an increase to take on flagship Android phones which typically launched with a 5-inch, or slightly larger, screen.
The Apple iPhone 6 comes with a 4.7-inch screen while the Apple iPhone 6 Plus carries a phablet size 5.5-inch glass. Buyers have strongly responded to the change with a record 74.5 million units selling in the fourth calendar quarter.