Cook: Apple iPhone 6 and Apple iPhone 6 Plus have 99% satisfaction rate

29comments

According to Apple CEO Tim Cook, who was speaking today during Apple's "Spring Ahead" event, the Apple iPhone 6 and Apple iPhone 6 Plus have an amazing 99% customer satisfaction rate. A satisfaction rate that high is practically unheard of when it comes to consumer products. Last year, about 90% of Apple iPhone 5s and Apple iPhone 5c owners were "Very satisfied" or "satisfied" with their handset.

The year before, the Apple iPhone 5 received an 82% American Customer Satisfaction Index (ASCI) score. That year, Apple trailed both the Samsung Galaxy S III and Samsung GALAXY Note II. Both of those models had a score of 84%.

When the OG Apple iPhone was launched, the 3.5-inch display was one of the largest to be found on a smartphone. After holding steady at that size for some time, Apple raised the screen-size to 4-inches on the iPhone 5. But that was not enough of an increase to take on flagship Android phones which typically launched with a 5-inch, or slightly larger, screen.

The Apple iPhone 6 comes with a 4.7-inch screen while the Apple iPhone 6 Plus carries a phablet size 5.5-inch glass. Buyers have strongly responded to the change with a record 74.5 million units selling in the fourth calendar quarter.

iPad 10 (2022) flash sale

$259
$284
$25 off (9%)
Save $25 on the iPad 10 (2022) in Back Market's 72-hour flash sale. The sale runs only to March 29 in Back Market - one of the most trusted places to buy refurbished tech. Discount is applied automatically at checkout.
Get at Back Market
Google News Follow
Follow us on Google News

Recommended For You

COMMENTS (29)
FCC OKs Cingular\'s purchase of AT&T Wireless