BlackBerry officially responds to T-Mobile's mailer (UPDATE: T-Mobile answers with free shipping)

BlackBerry officially responds to T-Mobile's mailer (UPDATE: T-Mobile answers with free shipping)
You might recall the mailer that T-Mobile sent out last week, looking to see if its customers sporting a BlackBerry handset would want to swap it for the Apple iPhone 5s. BlackBerry fans were upset at first, especially since T-Mobile no longer carries BlackBerry handsets in its stores. And online, only the BlackBerry Curve 9315, a refurbished Curve 9315 and a refurbished BlackBerry Q10 are available.

We pointed out that T-Mobile's consumer friendly CEO John Legere said that he would talk things over with his team and get back to the complaining masses of BlackBerry fans. But this was apparently not enough to placate the BlackBerry faithful. In fact, BlackBerry CEO John Chen wrote back with a post on his company's blog on Tuesday. Chen stated that he could only assume that T-Mobile thought that it had a good deal for BlackBerry customers and that it would be well-received. Chen said that T-Mobile could not be more wrong.


Chen thanked BlackBerry users for sticking up for the handset manufacturer and said that "T-Mobile did not speak with us before or after they launched this clearly inappropriate and ill-conceived marketing promotion." He also extended an olive branch to T-Mobile by saying, "I would like to remind you that our long-standing partnership was once productive and profitable for both BlackBerry and T-Mobile. I hope we can find a way forward that allows us to serve our shared customers once again."

source: BlackBerry

UPDATE: T-Mobile customers who order a BlackBerry model online starting on Friday, will receive free expedited shipping from the carrier.

source: Reuters

Related phones

iPhone 5s
  • Display 4.0" 640 x 1136 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A7, Dual-core, 1300 MHz
  • Storage 64 GB
  • Battery 1570 mAh(10h 3G talk time)

FEATURED VIDEO

20 Comments

1. silencer271

Posts: 254; Member since: Apr 05, 2013

woot 100 people are angry.. and no one cares.

9. thealphageek1

Posts: 942; Member since: Feb 02, 2013

CLEARLY, more than 100 people were angry...you f---ing trolls have NO LIFE...

14. KIANO

Posts: 91; Member since: Feb 13, 2011

Try open wider your eyes. A lot more than that. Try visit Jakarta. You'll be surprised.

2. papss unregistered

Haha!! I agree... It was a pretty scummy move by crypt keeper John.

3. _KIRA_

Posts: 108; Member since: Dec 25, 2013

John for president!

4. papss unregistered

He is busy making 80's corny horror films.

5. X.E.R.O. unregistered

I'm starting to like Blackberry, I like underdogs.

6. Kishin

Posts: 706; Member since: May 30, 2013

I think they could do better, release a 5'' with the latest specs and prove T-mobile wrong by reaching the same ground the iPhone 5s has..Yes BB software is pretty creative..especially the bb hub..

7. downphoenix

Posts: 3165; Member since: Jun 19, 2010

Ball is in T-Mobile's court now. Will they offer BB phones for their customers, or at least offer them at fair prices? And speaking of prices, ball is in Blackberry's court there, since Im sure as a supplier, T-mobile's probably already pricing them pretty low (much lower than the other carriers I've noticed).

8. Johnnokia

Posts: 1158; Member since: May 27, 2012

T-Mobile is offering free expedited shipping for cellphones they are not selling anymore.

11. thealphageek1

Posts: 942; Member since: Feb 02, 2013

This offer is a crap...a slap in the face to BlackBerry users on T-Mobile...

15. AfterShock

Posts: 4146; Member since: Nov 02, 2012

I find this little in way of making up for their actions. Not sure what course to suggest but I also find this rather rude of them.

18. tenzin

Posts: 111; Member since: Dec 20, 2013

Also said this important thing 'And for our loyal customers on the T-Mobile network, know that we have an offer in the works designed especially for you.'

19. tenzin

Posts: 111; Member since: Dec 20, 2013

I personally switched from android to BlackBerry and honestly saying that BlackBerry is better then Droid . I owned 10 highends by Android and one mistake with wp so I think I can say that also we have ios in family that seems a little childish to me..

22. Zeeya

Posts: 331; Member since: Mar 17, 2013

:) bb10 is so great... i just cant believe why the hell the market share is so low... and dont tell me its because of lack of apps... isnt the OS also important those days?

21. verty

Posts: 132; Member since: May 07, 2012

Yes I personally think it rude and highly zombish of T mobile in doing what they did. Till tomorrow I still don't see the unnecessary hype with the iPhone. Okay you say it broke new ground....... when it was a blatant copycat. Since then nothing mega. And like I always say I will not use my money to buy a product that will control me and dictate to me. I ain't no zombie....

23. Zeeya

Posts: 331; Member since: Mar 17, 2013

before trolling.. try blackberry 10 first... its awesome!

24. Deadeye37

Posts: 294; Member since: Jan 25, 2011

Free expidited shipping for Blackberry handsets. Shows that they're sorry for their mess up, and only puts them out $100 total. Good job T-mo

25. ninjahero

Posts: 2; Member since: Apr 27, 2013

BB10 is actually really cool. I would have liked a back button but I'm sure gestures aren't terrible after a while.

28. apiskula

Posts: 578; Member since: Jan 25, 2013

Blackberry don't work the fan base was only 10 people. Other people get real phones. Nobody wants your junk any longer.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.