Legere could put BlackBerry back in T-Mobile stores after hearing complaints from 'Berry fans

Legere could put BlackBerry back in T-Mobile stores after hearing complaints from 'Berry fans
On Saturday, we told you about a mailer that T-Mobile had sent out, trying to get its customers to swap out of a BlackBerry handset and replace it with an Apple iPhone 5s. Late last year, T-Mobile removed BlackBerry handsets from company owned stores, and offers just three 'Berry models online. Those are the BlackBerry Curve 9315, a refurbished BlackBerry Curve 9315 and a refurbished BlackBerry Q10.

If there is one thing we learned over the last year, it is that T-Mobile CEO John Legere is pro-consumer. When BlackBerry owners and fans complained about the mailer to the executive, he immediately took action. In a tweet, the executive wrote "BlackBerry users, I'm hearing you loud and clear. Let me work with the team and get back to you." Can you think of one executive in any industry that would respond to a matter like this so quickly? BlackBerry fans quietly wait to see if T-Mobile will bring back the Canadian manufacturer's handsets to its stores.

And the famous Legerian wit was displayed once again. When someone following the thread wrote back to Legere, "Was it hard to hear us with your head all the way up apples @ss?," the CEO answered "actually no, the acoustics up there are pretty good :). I heard you."

With Sprint Chairman Masayoshi Son and Sprint CEO Dan Hesse still thinking about what to do about a possible acquisition of T-Mobile, there are many hoping that a deal does not materialize, fearing that Legere would be forced out of the executive suite of a combined Sprint-T-Mobile. 


source: @JohnLegere via Crackberry

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22 Comments

1. Kishin

Posts: 706; Member since: May 30, 2013

So far to keep the happy consumers!!! thats why i use T-mobile.

26. lsutigers

Posts: 832; Member since: Mar 08, 2009

Well someone in marketing obviously screwed up. You don't call out one of your suppliers (BlackBerry), no matter how small, as being inferior to another vendor's (Apple) product. It looks like BlackBerry's CEO wasn't too happy about the promo either, as he publically commented on the issue. I like what TMO is doing but some of the things Legere does are ridiculous and unprofessional for any company employee, not to mention a CEO. He's trying too hard now.

2. silencer271

Posts: 254; Member since: Apr 05, 2013

I would ignore the 20 or so people arguing lol

3. thealphageek1

Posts: 942; Member since: Feb 02, 2013

Wayyyy more than "20 or so" people. You trolls are so ridiculous.....

11. networkdood

Posts: 6330; Member since: Mar 31, 2010

Dude, that was a funny statement....

4. Honestcritic

Posts: 15; Member since: Nov 14, 2013

Gotta love Legere, what an amazing guy.

14. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

And what he has done to add competition into the cellular market in the U.S. is why Sprint/SoftBank will not be allowed to acquire T-Mo.

6. SAO101789

Posts: 123; Member since: Feb 10, 2014

That's why I am with T mobile, he understands us!

7. Galen20K

Posts: 579; Member since: Dec 26, 2008

He may be a Bit Brash, but John Legere listens to his customers and to me that makes him Classier than any other clean image CEO.

10. networkdood

Posts: 6330; Member since: Mar 31, 2010

Please, BB is a dying OS - eventually it will just be a software company, only, and if that...

12. Augustine

Posts: 1043; Member since: Sep 28, 2013

If only America had had industry leaders like Legere instead of Morgan, Rockefeller and Vanderbilt, it might have a chance at having a capitalist economy instead of a cronyist one.

13. sip1995

Posts: 1771; Member since: Feb 07, 2014

You can bring the berry devices after you approve the GDR3 update for Nokia lumia 820.

18. snowgator

Posts: 3621; Member since: Jan 19, 2011

Perhaps you mean L810? The L820 was the international and AT&T version. The L822 was the Verizon exclusive. The L810 was the T-Mobile, non-LTE version that T-Mobile yanked off the shelves in a matter of months. I think that is the one T-Mobile doesn't want to deal with, as the L521 and the L925 are their LTE-capable WP8's.

16. tenzin

Posts: 111; Member since: Dec 20, 2013

But BlackBerry 10 is much better and modern then ios maybe that's is a reason...

17. medwar07

Posts: 44; Member since: Oct 18, 2011

Blackberry 10 may be good but the fact that it only has 10 apps doesn't make it appealing.

20. sianto

Posts: 65; Member since: Dec 11, 2013

You don't know where you're talking about! BB10 has every app possible since the Play Store launched. Read in to a subject before you criticize it!

19. snowgator

Posts: 3621; Member since: Jan 19, 2011

BB10 is an excellent OS. Pure fun. If BB can get their ducks in a row and decide what kind of company vision they intend to have, they could get this off the ground. As far as T-Mobile, they really do not need to change much, except maybe offer the Q10 or even Q5 and just say "oops". No harm, no foul. Kind of reminds me when Sprint used the HTC Arrive- their only WP7 device- in an add pushing upgrades from "outdated" devices. It pictured the Arrive as the old device, vines growing over it. Immediately, the Arrive owners attacked, sending emails galoor to Sprint. A couple days later, they had the image replaced with a feature phone (an LG Lotus, if memory serves). It doesn't take many consumers to make a PR problem, and usually these companies will do anything to avoid or solve PR problems. Bully for BlackBerry fans in this case.

23. Rager722 unregistered

Put the Q10 and maybe the Z30 and the next flagship and they're good

21. JewBakaUCFG

Posts: 176; Member since: Sep 25, 2012

So, Legere clearly admits to having his head up the rear end of the Fruit ... And the NFL thought they had it rough with the Michael Sam controversy.

22. cornerofthemoon

Posts: 620; Member since: Apr 20, 2010

I actually enjoyed the Z10 that I had for a few days but I returned it when it looked like Blackberry was about to go the way of the dodo bird and got a Galaxy S4. BB10 is really a good OS. Just wish it had some apps.

25. rdaex

Posts: 152; Member since: Oct 24, 2012

Good thing it can run any app in amazon app store!

24. verty

Posts: 132; Member since: May 07, 2012

Nice Liberals here loving bs10. Some Americans seem to think America is the world. 0% American share espspecially cos of igoatism. Other parts of the world still enjoy BB. Watch what I say..... John Chen will bounce BB back.

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