Apple admits it was questioned by the U.S., says it would never degrade the user experience

Apple admits it was questioned by the U.S., says it would never degrade the user experience
Yesterday, we told you that the SEC and DOJ were reportedly investigating Apple's decision to throttle CPU speed on certain models. These units have weak batteries that might not be up to powering an iPhone through a complex task. And that could lead these handsets to shutdown, requiring the user to reboot the phone. Those with a tendency to reach for a conspiracy theory to explain everything, say that Apple slowed down these older models on purpose in order to generate sales of its newer handsets.

Today, Apple admitted that it has been questioned by the U.S. government in reference to its decision to throttle the CPU on several iPhone units. In order to keep its customers from forming a mob with pitchforks to storm Cupertino, Apple took 63% off the price of a battery replacement, cutting the price to $29 from $79. Additionally, a future iOS update will include tools that iPhone users can employ to measure the strength of the battery inside their iPhone. The update will also give users the ability to disable the throttling of the processor on the phone.

Apple released a statement today in which it said that the company would never degrade the user experience to drive customer upgrades. You can read the statement in its entirety below:

A number of class action suits against Apple have been filed by customers complaining that the tech giant installed the update to throttle their handsets without permission.

source: CNBC



1. cncrim

Posts: 1588; Member since: Aug 15, 2011

What will they said now after getting caught? Nothing except spin and say we do it to help you. If you want to help slap on a bigger battery, no camera bump will increase another 800mAh.

2. cncrim

Posts: 1588; Member since: Aug 15, 2011

In the end, the lobbyiest check didnt clear in time and now Apple have damage control to do. Apple have alot of money so probably just slap on a hand then case close. But at least this will prevent the feature OEM try sneaky way to have customers upgrade faster.

3. Back_from_beyond

Posts: 1438; Member since: Sep 04, 2015

They're saying they did it to ensure the user experience, yet that's exactly the thing that suffered most by throttling the CPU as they did. They should be honest and say they did it to hide the fact that their SoCs were killing the batteries in iPhones at a rapid rate. They restricted peak performance because peak performance was the cause.

7. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

What’s so hard to fathom is that not one person at Apple seemingly thought that perhaps the approach used wasn’t very transparent, and could be a PR nightmare. It makes me wonder what else Apple is glossing over.

9. tedkord

Posts: 17414; Member since: Jun 17, 2009

It was a no win. Admitting the batteries wore down quickly would have been a PR disaster as well. With the closed source nature of their software, it rant likely additive would discover the code. And, in the back of their minds they knew that slowing down last years model would lead to increased sales of new models, and made the wrong decision. I'm not sure many companies would have done much differently.

10. apple-rulz

Posts: 2195; Member since: Dec 27, 2016

Apple will definitely recover from this, and nicely too. I however am very disappointed in Apple, this coupled with iOS 11 and its innumerable issues and the iPhone X freak show, and, well, Apple really, to me, lost a lot of luster. Yes I know that one less idiot like me buying Apples products won’t cause Tim Cook to lose any sleep, but still I do hope Apple learns from all these problems.

11. darkkjedii

Posts: 31308; Member since: Feb 05, 2011

Damn Apple, you got caught.

12. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

During the SOTU address, Trump specifically mentioned Apple spending billions in the US. He'll pardon them just as quickly as Obama did. Doesn't matter what president is in office, Red side or Blue side... The colors politicians care about are Green and Gold.

17. sissy246

Posts: 7124; Member since: Mar 04, 2015

So true. The government will not do crap to apple and apple knows it.

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