Android is immune to viruses, Windows Phone is not, says Orange customer support

Android is immune to viruses, Windows Phone is not, says Orange customer support
Okay, Windows Phone handsets may not be perfect when it comes to malware and exploits, but they are definitely safer than their Android counterparts, don't you think? Well, we now know of at least one person in the world who would disagree with that statement, and the disturbing part is that their job expects them to be much more knowledgeable on the matter.

What you see below is an excerpt from a conversation between an Orange service representative and a subscriber. In a nutshell, the unsuspecting user is being misled into believing that Windows Phone devices are prone to getting viruses, while Android smartphones are more or less immune to such problems.

Could it be that the service rep is convinced that a WP smartphone runs actual Windows, as in Windows 98 SE? If that is the case, perhaps Orange needs to put a little more effort in training its personnel effectively, because a flop like that hurts the customer perception of Windows Phone handsets. And the sad thing is that this is no the first case of customers not getting adequate information on WP devices. Whatever the truth may be, don't forget that the answers to your smartphone-related questions may already be here on, so do not hesitate to come and visit us when in doubt.

source: WMPoweruser



1. DrMoto

Posts: 18; Member since: Oct 24, 2011

Woohoo... the chat says that Android is immune... but the heading says the opposite.... Why?

2. XiphiasGladius

Posts: 813; Member since: Aug 21, 2011

Reading their chat makes me chuckle. . .

3. bloodline

Posts: 706; Member since: Dec 01, 2011

I have never seen an android with a virus ? where the proof phones arena ?

4. christiandicken7

Posts: 3; Member since: Dec 07, 2011

Very unnecessary news...

17. nickjjay

Posts: 79; Member since: Oct 10, 2011

If you think that is unnecessary, then you are on the wrong website. Kim Jong il's death might have a bigger impact on the world economy, but this is 'phone arena' not the 'BBC'

5. bossmt_2

Posts: 459; Member since: Oct 13, 2009

Yet another source confirming android isn't a security risk. Sure there's some chance that something could happen if you install a malicious file that has access to something sensitive in your phone, but that's why you have reviews, developer info, etc. I've had android for 2 years and have been hacked 0 times.

6. wp7tribes

Posts: 52; Member since: Aug 12, 2011

Noob in customer support that has no idea in both OS'S

18. nickjjay

Posts: 79; Member since: Oct 10, 2011

I agree 100%. When working at Verizon i saw reps spewing stuff like this pretty often. Unfortunately alot of customers are more concerned with confindence over truth.

7. bloodline

Posts: 706; Member since: Dec 01, 2011

The Android Market is an open ecosystem. That means any registered developer can create and upload programs without the need for a manufacturer's approval. Inevitably, that also means something shady will show up from time to time. It's kind of like another open ecosystem we all use: the Internet. There are tons of programs, good and bad, available for us to download. There's even (gasp!) porn. Yes, my friends, it's a big, bad, scary world out there. But the answer isn't locking it down and having some panel preapprove everything before it gets uploaded. The answer -- in both environments -- is exercising a little caution and a little common sense. The Android Market is no different than the internet; in fact, it makes the process even easier: You have the benefit of being able to see verified information about an app right on your screen. You can see how many people have installed it, what they're saying about it, and -- most important -- exactly what permissions it'll be able access on your phone. I've said it before, and I'll say it again: Threats are everywhere. The answer isn't locking down the world; it's taking basic precautions. With freedom of choice comes a small level of responsibility -- and whether we're talking about the Web or talking about our smartphones, the tradeoff is almost always worth it in the end.

8. robinrisk unregistered

wow, nice comment!

11. ZEUS.the.thunder.god unregistered

well said

13. MorePhonesThanNeeded

Posts: 645; Member since: Oct 23, 2011

Nice comment only problem with it is, unlike the internet Android Market is fully under googles control, so if they come across an app that is malicious they can block it, not so on the internet and since you have to be registered with Google to use the market they won't have too much trouble finding the rogue Android isn't as "Open" as you suggest, if it was why would they need you to register before you can start putting your apps on the Market? Android is a garden with slightly lower walls than iOS. They still retain control of the entire market and can make adjustments and changes on a whim that can affect the entire market pretty much instantly. The internet no such thing, heck no matter how much the internet is policed there is no one entity controlling what is put on it, people put up illicit sites and the like and the authorities have to hunt them down, you don't really have to do much to create a site either. Hence the shedload of virus sites that anyone who looks into their blocked web addresses can see. Android is hardly like the internet. One is controlled by the company who runs it, the other is controlled by lord knows who but it has rules that vary from country to country and region to region. Android market has the same rules pretty much no matter where you are in the world, notice that some apps appear in the US, but not in Europe for a while? Hmm, see the control there? Internet, no such thing a site goes up anywhere in the world, as long as you know the address you can log on, regardless of where it is. But everything else you said about using common sense is spot on, just the analogy of Android market being like the internet is a bit of a stretch. Problem with responsibility is many people like to shunt it off when they mess up and want to blame someone else for not blocking them and what not. Yet if they were blocked from accessing it, they would argue that they don't want some "big" company policing them. Hah, either way you can't win...society on a whole is a bunch of spoiled brats. Which is why we have authorities above us to keep us inline because as you can see, people when they don't have a centralized authority can't function efficiently...history has proven this time and time again. Pyramid of power!

14. remixfa

Posts: 14605; Member since: Dec 19, 2008

technically the internet is under google's control as well since they control the dominant search engine. try googling piratepay from them now. :)

9. LewsTherin006

Posts: 140; Member since: Nov 18, 2011

Blood line, thank you for speaking truth in a world full of lies.

10. Bluesky02

Posts: 1439; Member since: Dec 05, 2011

Well said Bloodline, need to advertise your comment in every mobile blog :D

12. krysis

Posts: 76; Member since: Dec 14, 2009

you are all wrong. the customer service rep answered correctly. The question. wasn't "do they get viruses?" which the answer would be yes, it was "do they NOT get viruses?"

15. Whodaboss

Posts: 176; Member since: Nov 18, 2011

Two thumbs up! Someone didn't miss a day of english class! :)

16. remixfa

Posts: 14605; Member since: Dec 19, 2008

while your technically correct, considering there is no proper english in the whole screen shot, i doubt thats what they meant. .lol

19. Penny

Posts: 1869; Member since: Feb 04, 2011

The thing that makes me uncomfortable about the service rep in this screenshot is that he/she claims that WP7 gets slow and experiences hangs, while Android does not. While I am going to stay away from the Android part of that, I have to say that is a very inaccurate on the WP7 part. WP7 getting slow or freezing for users seems to be a rare exception, not the norm. On a side note, since many articles have been coming up recently on the topic of viruses and malware, I just want to say that It seems most laypeople use the words "virus" and "malware" interchangeably, so I wouldn't try nitpicking on a technicality and saying that a specific OS does or does not get "viruses" when it is in fact susceptible to "malware." That being said, pretty much all OSes are going to be susceptible to malware, so it is rather pointless sensationalizing the existence of malware on any OS.

20. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I'm surprised Microsoft doesn't sue them all the way back to the grove. Who the hell is Orange anyway? Those are libelous statements she's saying about MS products, being it's now on the internet, that aren't true. THIS, people, is why MS is having such a hard time getting WP7 handsets into peoples' hands. It's all because of ignorant reps on every carrier talking sh!t about an OS they know nothing about.

21. systamatics

Posts: 63; Member since: Nov 16, 2011

who still uses IE !!! lol

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