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  • Alexa tripled its user base from May 2016 to May 2017 while Siri lost 15% of its users

Alexa tripled its user base from May 2016 to May 2017 while Siri lost 15% of its users

According to Verto Analytics, Siri lost users from May 2016 to May 2017

According to Verto Analytics, Siri lost users from May 2016 to May 2017


What a year it has been for some of the AI personal assistants. Amazon's Alexa went from obscurity to the big time. Starting tomorrow, HTC U11 users in the U.S., U.K. and Germany will be able to use the EdgeSense app in the Google Play Store to set up Alexa on the U11. EdgeSense will allow you to have Amazon's AI assistant load up with a quick squeeze of the phone. Alexa can also be found on the Huawei Mate 9.

Verto Analytics tracked 20,000 AI assistants in the U.S. from May 2016 to May 2017. During that period, the number of monthly Siri users actually declined 7.3 million on a monthly  basis. The average number of sessions with Siri per month/per user dropped from 14 to 5. Meanwhile, the number of monthly Alexa users rose 325% on a year-to-year basis. The number of sessions that the average user had with Alexa each month rose from 6 to 16 for the year ended May 2017.

The study has found that assistants primarily used on mobile handsets like Siri and S Voice are losing popularity (although Cortana goes against that trend). Personal assistants that focus on home based computing, like Alexa and Google Home, gained users in the 12-months that ended last May. Alexa and Cortana more than tripled their respective bases to 2.6 million users and 700,000 users respectively.

Interestingly, the study found that more women than men use personal assistants (54% of users are of the fairer sex). And the average super personal assistant user, who uses the feature more than twice as often as others, is a 52-year old woman using personal assistants 1.5 hours per month. Assistant use peaks at 10am and 1pm each day, and climbs from 2pm to 7pm before slowing down for the evening.

While Siri remains the most popular assistant in this survey, you might have noticed that Google Search is not included. Verto was only measuring the use of Google and its competitors for assistant-type tasks on mobile.

via TechCrunch

15 Comments
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posted on 16 Jul 2017, 23:57

1. nikhil23 (Posts: 206; Member since: 07 Dec 2016)


I'm surprised to see the number of users of S voice. I personally hate it and assumed that no one used it at all. Bixby looks a lot better than any other personal assistant though.

posted on 17 Jul 2017, 01:15

7. RebelwithoutaClue (Posts: 3674; Member since: 05 Apr 2013)


That's the power of pre-installed stuff. People just use what's on their smartphone and reacts to holding buttons (S-voice reacts when you hold the home button). You see it with Siri and with S-Voice. No wonder Samsung doesn't want the Bixby button remapped.

posted on 16 Jul 2017, 23:57

2. trojan_horse (Posts: 5325; Member since: 06 May 2016)


Alexa getting bigger everyday... Enjoying it so far, but still no as good as Google's.

posted on 17 Jul 2017, 03:49

10. Leo_MC (Posts: 3014; Member since: 02 Dec 2011)


Yet Google's assistant is nowhere to be found (a few millions with Home); why do you think is that?

posted on 17 Jul 2017, 04:47 1

11. trojan_horse (Posts: 5325; Member since: 06 May 2016)


Huh? I wasn't talking about consumer availability of any Assistant... but about their abilities. Not sure where your point is.

posted on 17 Jul 2017, 04:56

12. Leo_MC (Posts: 3014; Member since: 02 Dec 2011)


My point is a good product is going to be used, yet GA - which is without a doubt a good product - is nowhere to be found...
Why do you think is that?

posted on 17 Jul 2017, 06:10 1

13. cmdacos (Posts: 849; Member since: 01 Nov 2016)


It's found on nearly every modern flagship android phone. Wtf are you talking about.

posted on 17 Jul 2017, 09:00

14. Leo_MC (Posts: 3014; Member since: 02 Dec 2011)


Yet this chart shows us that Google services are being used by ~10M people.

posted on 17 Jul 2017, 00:33

3. meanestgenius (Posts: 17267; Member since: 28 May 2014)


Alexa is coming on strong! The best digital assistant, IMO. Cortana coming on strong is a pleasant surprise to me.

posted on 17 Jul 2017, 00:34

4. ahmuzencab (banned) (Posts: 192; Member since: 12 May 2017)


Impressed that Siri is still the most popular assistant by double, regardless of losing 15%.

posted on 17 Jul 2017, 00:41

5. HillaryClinton2020 (Posts: 132; Member since: 08 Feb 2017)


Siri still no.1 haters gonna hate. First female voice assistant remains first, misogynist can't win

posted on 17 Jul 2017, 01:16

8. RebelwithoutaClue (Posts: 3674; Member since: 05 Apr 2013)


First in number of users, but not in functionality. Which is obvious since it comes shipped with the phone.

posted on 17 Jul 2017, 00:47

6. airoid (Posts: 85; Member since: 13 Dec 2016)


Siri is pre-installed in iPhone and can't uninstall, so the actual siri users is far less.

posted on 17 Jul 2017, 02:53

9. AmashAziz (Posts: 1602; Member since: 30 Jun 2014)


nope.

posted on 17 Jul 2017, 09:20

15. tedkord (Posts: 14710; Member since: 17 Jun 2009)


Got a friend who is using Alexa to control most of her home. She loves it.

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