AT&T Windows Phone handsets still have the disappearing keyboard glitch

AT&T Windows Phone handsets still have the disappearing keyboard glitch
The Windows Phone build 8107 update is supposed to improve Gmail syncing, fix some certificate instabilities, and squash location tracking bugs. But most importantly, it takes care of that pesky disappearing keyboard glitch. However, it seems like AT&T subscribers are not going to get it, according to a recent post on the carrier's community support page.

"We are not currently planning to offer the Windows 8107 update," says Community Manager jamileh, who is also an AT&T employee, thus a pretty credible source. Now, that shouldn't be that much of a tragedy since the glitch will be removed when AT&T Windows Phone handsets get updated to Tango (a.k.a. 7.5 Refresh), but on the other hand, that is expected to happen in at least a month. And until then, these users will have to settle down with a smartphone that doesn't run the most up to date software available. Of course, not everyone is feeling particularly happy about that, which is why numerous frustration-filled comments were posted on the AT&T community support page.

Surprisingly, instead of addressing the issue with a proper response, AT&T has apparently decided to start removing the aforementioned posts. A number of users have complained that their comments have been removed without a warning of any kind. We are not really sure what to make of that, but it is either that AT&T is actually planning to release the update, which would render those comments baseless, or the carrier is simply trying to protect its reputation. What do you guys think?

source: AT&T via wpcentral



1. Sniggly

Posts: 7305; Member since: Dec 05, 2009


2. Henrik

Posts: 141; Member since: Feb 18, 2012

AT&T is such a farce. There is already an update/fix for that, why must AT&T always be so bitchy about every little thing? I'm glad I don't have to live in your country and being dependent upon the carriers to do the work for me :-) Unlocked, unbranded phones wins about 1000x over locked-down, uglyfied brand versions. Shame!

3. Sniggly

Posts: 7305; Member since: Dec 05, 2009

well, I can get it. Option one: do a lot of work to get a minor update ready for rollout when you can just do all that work on a major update that'll fix the issue anyway. Still, it's fun to see that despite Microsoft's attempts to badmouth Android's reliability and talk about all the issues Android has, WP isn't perfect either.

4. Henrik

Posts: 141; Member since: Feb 18, 2012

I don't think anyone ever stated WP was flawless, but one would never state Android was it either :-) I have had my Windows Phone for 1.5 years, and it has frozen up on me >two< times during that entire time. And the only bug I have ever experienced was that one with the keyboard disappearing, which wasn't a big deal since you only had to click on the text box again to have it appearing again :-) The OS is actually pretty rock solid, and I don't mind a couple of harmless bugs as long as I don't have my phone forcefully turned off or frozen. I can have it on for months and stil nothing happens, heh. It's almost weird :-) I don't mind Android though, I'm not really the "Android haters club". I'm not too personally familiar or experienced with it, so I have no real say.

5. Sniggly

Posts: 7305; Member since: Dec 05, 2009

No, no one said WP is flawless, and it doesn't have to be; however, when one's entire marketing campaign is based on bashing other OSes/devices, it opens you up for a big can of laughter when your own OS/devices have problems.

6. Henrik

Posts: 141; Member since: Feb 18, 2012

I hear ya, but the thing is that Windows Phone is an underdog, and waaaay too many people are sitting on their ivory towers of Android "superphones" pointing fingers at everyone not having dual or quad cores, or high-res displays and "customization" and such. Therefore the "Smoked by Windows Phone" serves a great purpose, since it shows that for everyday tasks like updating social networks, checking weather, finding restaurants, taking pictures etc - the dual/quads and all the other fancy stuff counts for nothing. It's like the movie "300" where the spartans are equipped with Windows Phones ^^ You should try a Windows Phone though, you'd be amazed at how quickly and smooth things work on even the 1st gen phones with 1ghz single-core. Hell, even the 800mhz Nokia 610 works flawless without lags or hiccups! The optimization and in-built features are great :-)

7. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I know that Windows Phone works nicely; however, it lacks some features which Android has had for forever. Also, I was talking about "droidrage," which was always and exclusively about issues Android phones have, which has nothing to do with overall performance or features. I'll still take an Android phone with a few glitches over a perfectly operational iPhone or Windows Phone.

8. Henrik

Posts: 141; Member since: Feb 18, 2012

It's absolutely fine with me, to each its own! :-) After all, it's still always about personal taste and preferences. I just wish people would stop looking at the hardware specification sheets and instead start wondering what they want their phone to do, and how they would like it to do it for them.

13. android_sucks

Posts: 111; Member since: Jul 28, 2011

I have had all of the Oses including blackberry and I find that Windows is a refreshing change( considering I have disliked earlier versions of it). I am really enjoying my focus. I sold my 3gs to purchase a 2 year old phone but I love the 4 in screen and the fluidity of the device. I am waiting for the Titan 2 so that I can partake of the 4g Lte goodness that my hubby has on his galaxy note!!!!

9. snowgator

Posts: 3621; Member since: Jan 19, 2011

So long as AT&T comes out with the Tango update quickly, no big deal. But I am not overflowing with confidence that they won't take an extra century or so to come out with it. The keyboard thing is annoying. I had my Focus S for months before it showed up. I truly thought it was mostly a HTC thing. I was wrong. It is also different from device to device. For me, it only shows up in landscape, and only when I am typing on a document of some kind or on a website. If I am in portrait mode, or doing text mesaging, email, ect... it never happens. On my Wife's Titan it only happens when she is typing on text messaging. Someone I know has a Surround, and she says it happens a lot, no real pattern.

10. Schmao

Posts: 365; Member since: Jul 05, 2009

The point of the windows phone way of updating, is so carriers can't pull garbage like this. Microsoft might as well give OTA's like Android and get nice and fragmented.

11. vslayer

Posts: 34; Member since: Dec 12, 2011

at least wndows phone is rolling out the updates unlike in android that almost all the android handsets are not upgradable and ios have performance issues in upgrading ios4 to ios 5 ;)

12. MickDM

Posts: 63; Member since: Nov 29, 2011

I am intrigued with the way the title of the article implies that the 8107 update does not fix the disappearing keyboard problem on at&t phones versus 8107 simply not being offered by at&t...ijs...

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