A year after the Error 53 fiasco, Apple is now making it easier to replace your iPhone's fingerprint sensor

A year after the Error 53 fiasco, Apple is now making it easier to replace your iPhone's fingerprint sensor

Getting your broken iPhone repaired isn't exactly a fun experience – going through the official channels means either hoping your local Genius Bar isn't overbooked (if you have one at all, that is), or sending your device for a mail-in repair, which can take a considerable amount of time as well. Of course there's always the option of going to an unlicensed service location, but doing often bears the risk of getting a sub-par repair job, or even an outright broken device.

But in some cases, such as when the Touch ID on your device breaks, the latter isn't a possibility at all: last year's Error 53 fiasco (which, by the way, got Apple in trouble with the Australian authorities just a couple of days ago) proved Apple can detect and disable an unofficial screen or fingerprint sensor replacement (and also brick your phone in the process, though to this day Apple claims this was the product of a software bug).

And since going official with such repairs can often be a slow and difficult process, Apple is now trying out a new strategy: sending out a number of its proprietary display and fingerprint sensor servicing "Horizon Machines" (whose existence it has never acknowledged up until now) to officially licensed repair locations. As per the current plan, up to 200 authorized service providers in 25 countries should get their own Horizon Machines.

And this isn't exactly minor news: apart from the promise of "like new" screen replacements, these machines are also the only way a Touch ID sensor can be replaced, due to the heavy security measures necessary for a piece of hardware which can authorize payments and give access to a locked phone. Thus, replacing a broken fingerprint sensor doesn't have to be a nightmarish experience any more, as it can now be carried out by companies other than Apple.

This, of course, isn't a perfect solution: many people, both in the USA and the rest of the world, don't have access to any official repair centers, and Apple is still the tech company that fights the hardest against the so-called "right to repair" laws, which would make it mandatory for companies to publicly share device specification and repair tools. But still, it's an important first step, and a particularly important one if the iPhone 8 rumors of a fingerprint scanner embedded right into the display turn out to be true.

source: Reuters

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7 Comments

1. AmashAziz

Posts: 2869; Member since: Jun 30, 2014

Security makes the right to repair an even less viable option. I think this is the right step to take even though I myself donot have local access to any repair centres.

2. Cat97

Posts: 1681; Member since: Mar 02, 2017

The devices should be designed in such a way that repair would be possible while not afdecting security.

3. piyath

Posts: 2445; Member since: Mar 23, 2012

Happy to see Apple take privacy and security so seriously unlike Google.

4. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Such stupidly extreme greed. Can't simply block out access to those security sensitive services that rely on a genuine fingerprint sensor, gotta brick the entire device and force the user to 25/196 countries...oh well, sheeple still enjoy the "unmatched customer service", so, can't really blame them for taking advantage of such mindless followers...

5. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I am curious. If you replace the fingerprint reader in a Samsung, and lets say you did it yourself, will it atop working? Though i do understand the risk in security, they have other options vs bricking your phone. How about tge sensor just dont work, or how about the payment service, shuts down bu default. Wouldnt Apple test tge update on such a device? I mean, im sure Apple testa returned or repaired phones. Right?

6. matistight

Posts: 901; Member since: May 13, 2009

As of the S7, no, changing the fingerprint scanner will not render it useless. And exactly, what about people like me who dont care about the fingerprint scanner. It stops working and now my phone is useless? It took so long for them to fix this issue!

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