Apple apologizes and pushes iOS update that fixes 'Error 53' bricked phones; Touch ID won't work, though

A few weeks ago, the first report about a fatal 'Error 53' crash that bricked the iPhones of many people surfaced. It did not seem right: iPhones that were serviced at third-party centers got the message after they were updated to a newer version of iOS via iTunes.

The problem stemmed from the fact that repair shops had been replacing a connector between the Touch ID fingerprint sensor and the home button itself. This was often carried out as a standard replacement when iPhones with faulty home buttons were brought in.

Today, Apple has finally addressed the issue with an update to iOS 9.2.1. The new update will fix the problem for users who have updated their iPhone via iTunes, and encountered the dreadful 'Error 53' message (it's worth noting that those who updated their phones over the air should have never seen that error in the first place).

Apple has posted a new support page for the issue and has explained what it has done with the update with a message to the media:

It's important to highlight that this was an error on Apple's part that the company is publicly apologizing for.

You should know that while this update will make your iPhone functional again (it will no longer be bricked), it WON'T re-enable Touch ID.

And that's a reasonable and well thought out move. Allowing a third-party fingerprint sensor that is not checked to be secure would be a big security risk that would allow breaking the privacy of your iPhone.

If you want to get your full Touch ID functionality back, you will need to go to an authorized Apple repair shop to get it replaced.



1. Jimrod

Posts: 1605; Member since: Sep 22, 2014

A fair response, Apple will get stick regardless but I don't see many other manufacturers respond to issues as quickly.

3. Carbo

Posts: 42; Member since: Aug 07, 2015

Maybe because other manufacturers don't brick your phone with an update.

5. Zylam

Posts: 1813; Member since: Oct 20, 2010

Ms updates have bricked dozens of Windows phones.

8. Sidewinder

Posts: 515; Member since: Jan 15, 2015

Don't think it was done intentionally

9. Piyath_ale

Posts: 79; Member since: Nov 02, 2015

Sorry, that's not the reason. Apple responds quickly because they care about there customers more than any other company in the world and their tech team is way more capable and talented than any one else's Don't be a joke here.. Please!!!

17. sissy246

Posts: 7070; Member since: Mar 04, 2015

They may have got you back in the phone, but the phone is still broken and apple needs to fix that by replacing the touch ID too. I would feel a little different if apple had informed buyers that no one but apple can fix their phone or an apple repair shop , but they didn't.

26. marorun

Posts: 5029; Member since: Mar 30, 2015

Piyath you are the joke. Apple care about money and money alone. If this would not be adressed quickly next iphone to be launched ( 5SE and 7 ) would had ended with lots of sales losts. So they acted to fix it before its hurt them where its count ( money!!!) I hate Apple lover because of this they could get a big Apple **** in the *** and say its because Apple love them.

25. Mxyzptlk unregistered

Lollipop aka the black sheep of Android upfatesupdates

27. marorun

Posts: 5029; Member since: Mar 30, 2015

What the point of this comment?

32. meanestgenius

Posts: 21769; Member since: May 28, 2014

To troll. Nothing more.

6. MSi_GS70 unregistered

First of all disgusting Apple are lying when error pops up ! in their sentence ; ''an unknown error occured'' They LYING that error is unknown !!! They PERFECTLY KNOW what is going on ! Lying disgraceful ppl in there !!! Only naive ppl believe and trust this company!!

15. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015


22. mrochester

Posts: 978; Member since: Aug 17, 2014

If you can't trust Apple, there's no hope for any company in the industry. Apple are the most trustworthy because the customer's relationship with them is very simple; they make a product, and you pay money to buy the product. It's when you get onto companies like Google that the level of trust starts to go downhill because it's no longer simply a case of paying money and buying a product, it's much more nebulous than that. It's the same for Facebook, and now Microsoft too. I'd much rather these companies simply make products and then sell them for a price. That way everyone knows where they stand.

24. tedkord

Posts: 17307; Member since: Jun 17, 2009

Apple are no more or less trustworthy than ANY other large company.

28. marorun

Posts: 5029; Member since: Mar 30, 2015

lol i love such comment. Apple / client relationship is : They make a product using tech they buyed company to get instead of fully developping it themself. They give lots of money/goodies to tech website and review website so they only say positive thing about the new device. They put load of money into marketing for same purpose. They make a keynote playing around with numbers to look good. Then a part of the buyer the brainless one line up to get the device. Next is the broken update thats start and slowly kill your phone so you have to buy a new one. Still i agree thats google and others are using a less clear way of making money still at least they usually dont pay tech and review website to make them look good.

14. engineer-1701d unregistered

its a fair response since its bull crap it was a way for them to push more iphone sales since they are not selling like they used to. and still i would be pissed if i spent 150 on replacement of id sensor and it no longer worked. i still see a class action suit since apples being hit from every corner with lawsuits and gov crackdown and bad media as being a aiding terrorists, this does not look like a good year for apple but since both samsung and htc wasted this year's phone designs looks like apple will have some android people this year even i might take more pain pills everyday to deal with having a iphone (puke noise)

29. marorun

Posts: 5029; Member since: Mar 30, 2015

Well personally i will never get an iphone. First reason : over 2000$ of apps i got on android since 6 years. Second reason : with Apple you are stuck with them if you like me buy lots of stuff on the app store. Third reason: Android give me much more for my money. fourth reason : Android phone cost a lots less to repair. End of the story.

2. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Awesome! Only took a lawsuit for them to listen...wonder what Mxy...whatever would change his BS security excuses to now.

19. Iodine

Posts: 1478; Member since: Jun 19, 2014

They said they would fix it anyway in their official statement.

33. ibend

Posts: 6747; Member since: Sep 30, 2014

but their unbacked data still gone, forever... (and they need to throw money to replace those touchID, lol)

4. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Good thing there was such a huge public backlash otherwise they'd likely never fix this issue. This is what happens when consumers demand better products and services instead of just making excuses for getting shafted.

7. davthom123

Posts: 120; Member since: Mar 02, 2015

good move by apple especially customers in countries like mine where there are no apple care centres

10. Talhamid

Posts: 61; Member since: Jun 13, 2009

Wow. We are apple. We brick your phone with an update. Then we push out another update that will leave the phone functional but crippled. Another glorious F u to the customers. Yet they still love us.

11. S.R.K.

Posts: 678; Member since: Feb 11, 2016

What magic has Apple done that people still love them,?

18. Iodine

Posts: 1478; Member since: Jun 19, 2014

The same they done that makes the rest hate: great products.

35. S.R.K.

Posts: 678; Member since: Feb 11, 2016

Bs, great products. Half-baked and old tech and limited. Apple is not a technology, but showing off brand. You can't bloody upgrade anything on their laptop, but will need to pay higher price. Wtf Bs.

30. marorun

Posts: 5029; Member since: Mar 30, 2015

Manipulation. Paying money to the right ppl ( review and tech website ) lots of marketing. bit of lies. And making a not bad product even if very overpriced.

20. Iodine

Posts: 1478; Member since: Jun 19, 2014

Might be a blow to some but in the end it's the result of uncompromizing security of touch ID, which benefits hunderds of millions of consumers. And Apple never said their phone is supposed to work with any kind of 3rd-party replacement.

12. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Funny, that's what I was saying they should've done when all of this started.

13. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

To that guys saying apple was doing this on purpose, Ha I was right it was a problem with security.

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