x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • Windows 10 update to build 14279 makes Surface Book, Surface Pro 3 and Surface Pro 4 freeze

Windows 10 update to build 14279 makes Surface Book, Surface Pro 3 and Surface Pro 4 freeze

Windows 10 update to build 14279 makes Surface Book, Surface Pro 3 and Surface Pro 4 freeze
Well, we have some good news and some bad news for Surface Book, Surface Pro 3 and Surface Pro 4 users. The good news is that there is a new build of Windows 10, 14279, that has been released to Windows insiders in the fast ring. As you probably know by now, being in the fast ring means that you get first crack at using the latest OS build. It also means that you are more likely to find bugs than those in the slow ring, who don't receive the new build until it has been made stable.

The bad news is that Windows 10 build 14279 for the fast ring causes the Surface Book, Surface Pro 3 and Surface Pro 4 to freeze. Once that happens, you are unable to use the Type Cover keyboard, the trackpad, or the touchscreen. Microsoft does have a workaround. They suggest holding the power button down to force a hard-reboot.

"We’re investigating an issue in which some Surface Pro 3, Surface Pro 4, and Surface Book devices experience a freeze or hang and all input such as keyboard/trackpad and touch do not work. The workaround is to hold down the power button to force the device to hard-reboot."-Microsoft

If you own the Surface Book, Surface Pro 3 and Surface Pro 4 and are affected by this freezing issue, know that Microsoft is aware of the problem and is investigating it. Hopefully, a fix will be pushed out in the not too distant future.


source: Microsoft via MSPoweruser

28 Comments
  • Options
    Close




posted on 05 Mar 2016, 21:32 9

1. roscuthiii (Posts: 2207; Member since: 18 Jul 2010)


14279?! That's amazing; I've got the same combination on my luggage!

posted on 06 Mar 2016, 00:17 1

8. DoggyDangerous (Posts: 783; Member since: 28 Aug 2015)


I got this update last night on my tablet. So far no crash, no freez.

posted on 06 Mar 2016, 08:53

20. VZWuser76 (Posts: 3919; Member since: 04 Mar 2010)


May the Schwartz be with you.

posted on 05 Mar 2016, 22:39 4

2. TechieXP1969 (Posts: 8939; Member since: 25 Sep 2013)


Really socks how much problems the Surface Pro has had with updates and the issues since it's release.

posted on 06 Mar 2016, 02:53 6

12. vincelongman (Posts: 4164; Member since: 10 Feb 2013)


This one isn't really surprising since build 14279 is for the Fast ring, i.e. alpha build

But that being said, MS did take ages to fix several issues on the SP4 and SB

posted on 06 Mar 2016, 06:03 5

17. Jairus24 (Posts: 48; Member since: 20 Jan 2012)


Yeah, the author of this article make it sounds like a general public release by not adding "Insiders" on the article's title.

posted on 06 Mar 2016, 08:10

18. j2001m (Posts: 2840; Member since: 28 Apr 2014)


No, most of the problems have been linked to the new Intel CPUs as they new and only ms as got them

posted on 06 Mar 2016, 21:26 1

24. vincelongman (Posts: 4164; Member since: 10 Feb 2013)


Doesn't matter
MS should fixed them quicker or pressured Intel to fix them quicker

posted on 06 Mar 2016, 03:59

14. Arch_Fiend (Posts: 2240; Member since: 03 Oct 2015)


Sucks*********************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**********

posted on 05 Mar 2016, 22:44 1

3. kevin91202 (Posts: 526; Member since: 08 Jun 2014)


Instead of fixing the known disconnect issue with the type cover and the its inability to sleep properly, in which Microsoft PROMISED to fix by the beginning of 2016, they create a new problem of freezing the entire unit.

Bravo Microsoft. Bravo.

posted on 06 Mar 2016, 08:11 1

19. j2001m (Posts: 2840; Member since: 28 Apr 2014)


This is beta software for windows 10, the problems you are in about are linked to Intel and can be fixed, if you like downloading beta Intel drivers, hahahaha

posted on 05 Mar 2016, 22:53

4. kamejoko (Posts: 196; Member since: 10 Nov 2011)


QC of MS are only eat and sleep.

posted on 05 Mar 2016, 23:10 1

5. Podrick (Posts: 510; Member since: 19 Aug 2015)


Microsoft really needs to get things right with Windows 10. Still too buggy. Was unusable on my laptop so reinstalled Windows 8.1. And especially their own Surface Pros should not have so much problem by now.

posted on 06 Mar 2016, 00:20 2

9. DoggyDangerous (Posts: 783; Member since: 28 Aug 2015)


yes, it is too buggy. Microsoft was in a hurry to release win10. So they released it in beta. It is far from final. I think it will take them at least a year to fix all issues.

posted on 06 Mar 2016, 08:55

21. VZWuser76 (Posts: 3919; Member since: 04 Mar 2010)


Glad I held off on updating then. Not a fan of Win8, so the last thing I need is to make it worse.

posted on 05 Mar 2016, 23:29 10

6. hemedans (Posts: 477; Member since: 01 Jun 2013)


lol phonearena now is reporting fast ring insider's bug and people here are clueless they dont know even what it is.

posted on 06 Mar 2016, 01:43 10

10. Ankitm (Posts: 3; Member since: 04 Mar 2014)


Agree.. Its is beta testing program.. If u don't understand it stay away from it. Simple. It is not dor average Joe but article completely ignored this fact. Bad journalism!!

posted on 07 Mar 2016, 05:17

26. mitchytan92 (Posts: 82; Member since: 02 Mar 2015)


It's in the article.
"As you probably know by now, being in the fast ring means that you get first crack at using the latest OS build. It also means that you are more likely to find bugs than those in the slow ring, who don't receive the new build until it has been made stable."

posted on 07 Mar 2016, 22:36

28. joey_sfb (Posts: 5428; Member since: 29 Mar 2012)


Its good they report such problem to create awareness. No one want a broken update no matter how big a fan you are of Microsoft.

posted on 06 Mar 2016, 00:16

7. epdm2be (Posts: 482; Member since: 20 Apr 2012)


What i'd like to know is if the device works again properly after that reboot or if it still freezes once fully powered up? If all you need to do is hard-boot a device then I fail to see what the big problem is. I had to hard reboot my smart tv yesterday after a softwarw update so....

posted on 06 Mar 2016, 02:52

11. adsg48 (Posts: 60; Member since: 18 Apr 2015)


Windows 10 is still too much buggy. Buttons, Icons, taskbar, menu become unresponsive frequently. When a system update comes it takes so much time to download and install and sometimes you have to restart system 2 or 3 times to work it properly. Sometimes the Airplane mode has been activated automatically after Windows start. If I connect to Wi-Fi (when Airplane mode automatically activated) it connects to network but then switching off the Airplane mode disconnects me from network connection and showing "No network available". Don't know what is going on!

posted on 06 Mar 2016, 03:33 1

13. Wiencon (Posts: 1818; Member since: 06 Aug 2014)


For me it works great, I have installed it on my PC and dual booted it on MBP and the only bug I had was that Start menu froze once in a while but I think they fixed it, can't even remember when I encountered it last time

posted on 06 Mar 2016, 04:41 1

15. Wulfgardr (Posts: 66; Member since: 29 Oct 2014)


Oy, I see you Apple-Fangoys, it won't work this time.

posted on 06 Mar 2016, 05:07 5

16. Trakker (Posts: 283; Member since: 11 Feb 2016)


This is a beta testing insider build for people who opt in to doing the testing so this has to be the least newsworthy news I've read in a long time.

posted on 06 Mar 2016, 15:44

22. Anonn (Posts: 230; Member since: 04 Jun 2014)


Microsoft. What a joke !

posted on 06 Mar 2016, 15:49 2

23. MrElectrifyer (Posts: 2371; Member since: 21 Oct 2014)


Haha, iPhonearena knows how to report on alpha software from competitors not working, but would NEVER dare to report on their divine apple's final software being a stupid joke when it comes to security, even worse than Adobe Flash that they despise for security:

bit.ly/1SswEXw

bit.ly/1FZM9C9

posted on 06 Mar 2016, 22:35

25. power21 (Posts: 2; Member since: 15 Jul 2015)


What's going on with Microsoft.They can't get nothing right lately.

posted on 07 Mar 2016, 08:46

27. hawss (Posts: 4; Member since: 13 Jun 2014)


This issue was listed in the "known issues" list for the update.

No surprises here!

I would suggest reading the release notes for every update if you're in the Fast Ring.

Want to comment? Please login or register.

Latest stories