Some Google Nexus 7 (2013) units are having touchscreen issues
According to the tipster that originally brought the story to our attention, he was able to procure a replacement tablet. But it turns out that this tablet, like a host of others, is having problems with the touchscreen. Complaints include double taps, ghost taps and erratic behavior from the glass. And one Nexus 7 (2013) owner had the same problem with the 16GB model, which he returned to the store and replaced with the 32GB variant. The new tablet is giving him the same problems.
A response in Google's product forum from a Googler named Paul suggested that those with the touchscreen problem start their tablet in safe mode to see if any apps are causing the problem. Starting safe mode temporarily disables third party apps, so you can test to see if that indeed is causing the problem. To go to safe mode, make sure that the screen on your Nexus 7 (2013) is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box and then touch OK in the following dialog to start safe mode. Use the touchscreen to see if the same problems are occurring. If they are, you need to remove your third party apps one-by-one until you find the culprit. If you are still having problems in safe mode, you need to contact Google.
Thanks Anonymous Tipster!
1. sipha (Posts: 37; Member since: 12 May 2012)
Thats why i said: i hope the Nexus 10 is made by Samsung.. I realy dont trust ASUS that much!!
2. imkyle (Posts: 911; Member since: 18 Nov 2010)
I bought a Nexus 10 from Staples with the WORST light bleed on the right side of the tablet and down the bottom row. It can happen to any maker at any time.
46. kamejoko (Posts: 91; Member since: 10 Nov 2011)
light bleed? All lcd have this problem after long time use. my tf300T have hard light bleed too. And include double taps, ghost taps and erratic behavior from the glass. You can go 4rum asus and see more.
49. imkyle (Posts: 911; Member since: 18 Nov 2010)
My Infinity has light bleed too. I am not defending Asus. I am saying that people seem to favor Samsung too and whenever an Asus product has a problem, everyone seems to think go to Sammy. I am saying that every Manufacturer has problems. My Blackberry Playbook has light bleed as well as my mother's iPhone 5.
68. MCrapp (Posts: 312; Member since: 07 Apr 2013)
I change My Nexus7 four times!Because of back light blending (And some funny guys from Currys try tell me that normal)
3. Kalevro (Posts: 54; Member since: 11 Sep 2011)
Samsung Is sh*t. No offence just an oppinion
13. AeroPrime (Posts: 138; Member since: 21 Feb 2011)
I agree most of their device are.... its good Asus making the nexus 10. I never like Asus once I tried a few of the tablet i find its quality and feel is a lot better than Samsung.No offence.....Once a another manufacturer that could produce a better quality android phone...i'm ditching my S4.
6. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
They're #1 in android phone & tablet last time I checked.
18. stealthd (Posts: 744; Member since: 12 Jun 2011)
#1 in what? Sales? Sales don't equal quality. And Samsung is definitely not #1 in Android tablets when it comes to quality.
21. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
They're #1 in memory, TV, phone, tablet, electronics. You don't become #1 in these ultra-competitive industries year after year without quality. Quality is a given, without quality you can't stay #1.
35. Taters (Posts: 1744; Member since: 28 Jan 2013)
Says the haters? The Nexus 10 was by far the best tablet I have ever owned and I owned a lot. So in that sense, yes they are the best in quality.
19. Mxyzptlk (Posts: 2437; Member since: 21 Apr 2012)
Like he said, they may have better sales but that doesn't mean better quality. They're only doing well with SMARTPHONE sales not tablet sales.
43. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
Okay, then tell us who is this mysterious #1 android tablet maker?
48. Mxyzptlk (Posts: 2437; Member since: 21 Apr 2012)
Certainly isn't Samsung. The Google Nexus tablet and several other budget tablets have been selling better than Samsung's offerings.
It has a skinned version of Android but the Kindle Fire continues to outsell the Galaxy tablets 10:1.
50. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
Okay, here are some hard numbers for tablets(first quarter 2013),
Samsung 8.8mil ASUS 2.7mil Amazon(Kindle)1.8mil Others 15.5mil.
56. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
Look it up. All the studies say the same thing, other than the study from your head.
65. sipha (Posts: 37; Member since: 12 May 2012)
@Mxyzptlk.. i will never take you seriously ever again.. you have lost all credibility in my eyes!!
25. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
You've posted before that sales relates to the quality of the product, in that if the quality is bad people won't buy the product. Of course you were speaking about Apple at that time, so that MUST be the difference, right?
30. Mxyzptlk (Posts: 2437; Member since: 21 Apr 2012)
I don't think I've posted anything like that. Since you want to bring up Apple, yes Apple makes quality products. I actually feel like I'm holding a $600 phone and not a cheap piece of plastic.
51. jacko1977 (Posts: 330; Member since: 11 Feb 2012)
yea look at the defects the ijunk 5 had out of the box
57. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
My god, that is the go to anymore isn't it? Cheap plastic cheap plastic. Plastic absorbs a fall better than other materials because it has some give. The only thing that does break on these plastic phones is the glass. Glass shatters and aluminum dents when they experience a fall. Personally I wish they could go to a lexan for the screen rather than glass, it would take a lot more to end up with a spiderwebbed screen than just an average drop.
61. jacko1977 (Posts: 330; Member since: 11 Feb 2012)
and look at all the exploding ijunks and electrocution to people
37. Taters (Posts: 1744; Member since: 28 Jan 2013)
What you fanboys fail to realize is that sales is a strong indicator of quality. Definitely than the opinion of Mxyzptlk.
32. skyline88 (Posts: 129; Member since: 15 Jul 2013)
no offense to Asus or Samsung, but i never have any issue with my 5-years-old Asus notebook and 2-months-old Fonepad. maybe luck?
41. InspectorGadget80 (Posts: 5166; Member since: 26 Mar 2011)
and that's why u don't rush out buying the first bash of tablets usually have glitches
44. bubbadoes (Posts: 298; Member since: 03 May 2012)
I bought the Note 8 and the screen was banding out of the box...returned to..so it can be asus samsung or whoever with problems..i have no problems with new n7. App selection is my only complaint
5. Mxyzptlk (Posts: 2437; Member since: 21 Apr 2012)
Google needs to improve the quality control of their devices.
7. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
Google doesn't make the hardware, Asus does.
8. jdoee100 (Posts: 260; Member since: 04 Jun 2013)
Problem with Nexus 7 is that they're too cheap. Google needs to raise the price so that manufacturers can pay attention to quality, not just cost control. Or, consumers shouldn't expect 1st tier quality on these devices. Price is probably the reason other manufacturers are not jumping over hoops to make Nexus devices.
9. jove39 (Posts: 1129; Member since: 18 Oct 2011)
Price increase won't / can't insure better quality...perhaps Google need to have more/better quality control.
24. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
It's like saying Best Buy needs to have better quality control when some of their devices have issues. Granted Google may have some sway with the OEM, but the OEM is where the QC responsibility lies.
33. Mxyzptlk (Posts: 2437; Member since: 21 Apr 2012)
Don't make excuses. If Best Buy is selling a brand of something under their name and moniker then they should foot the blame.
58. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
Don't make excuses? It's Asus' f***ing product! Why should the designer take the blame if it's a hardware/manufacturing issue? Google itself doesn't make or assemble the hardware, they design it and place the order with an OEM. You can complain to Google, but more than likely they never see the physical product. Devices in brick & mortar stores come straight from Asus or their warehouses, and more than likely so do individual orders through the Playstore.
Making excuses? Hey kettle, pot's on the line for you, says your black.
42. InspectorGadget80 (Posts: 5166; Member since: 26 Mar 2011)
Google partner's with others making designing their tablets/phones. Google don't make the hardware
10. jjjsong (Posts: 46; Member since: 27 Dec 2011)
safe mode doesn't do anything, at least on my nexus 7.
some people said it may be related to the magnet on the device that's messing up the touch detection and some with custom kernels disabling magnet feature made the problem go away.
either way I hope it's a software issue that can be patched, soon, too.
11. jove39 (Posts: 1129; Member since: 18 Oct 2011)
GPS and touch screen issues with new nexus7 will make people lose trust on Google...probably next time I will wait for couple of months after launch of new device...first nexus 7 I picked had dead pixels...returned immediately and picked new one....works fine except for GPS...most probably GPS issue is code related.
While I diss Google for bad quality control...I will surely give them props for using best display and audio...I really like audio output on my headphones...wish nexus 7 had front speaker!
12. JGuinan007 (Posts: 559; Member since: 19 May 2011)
Why does this keep happening to Google?
14. shamataa (Posts: 197; Member since: 07 Dec 2011)
WOW don't they test out the tablet before selling it through Google. How did this not come up in testing phase?
15. whysoserious (Posts: 303; Member since: 20 Jul 2012)
Goodness, this was also a major issue with the first Nexus 7. One should've been enough, but two same, consecutive hardware issues? Geez, what a deal breaker.
Why Asus, why?
16. gazmatic (Posts: 501; Member since: 06 Sep 2012)
end users are always beta or product testers in the mind of google
they are a billion dollar company but work as if they have a workforce of twelve
27. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
Yes, because NO OTHER company has product issues. Look, no matter how rigorous the testing, product problems will occur. The reason being is that you have multiple variables during the production process. If they're hand assembled maybe one of the assemblers is having a bad day or is under the weather. If machines are assembling them maybe their tolerances are past the acceptable limits. Perhaps the solder used has impurities (have seen this personally) giving intermittent issues. The point is, with the volume these OEMs are putting out, their will be issues, plain and simple. To think anything else is naive.
34. whysoserious (Posts: 303; Member since: 20 Jul 2012)
That doesn't explain why it has to be the same exact issue from the previous N7 to the new one. Like two same assembler had a bad day at the same time the 1st and 2nd generation Nexus 7 was created?
59. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
It's still very possible that it has nothing to do with Asus, it may be the screen supplier had a bad run.
Somethings to consider is first, it's not the same screen as before. And if the supplier is having trouble meeting the deadline, you could very easily see issues like this. After they get the initial run out they have some breathing room to do better quality control. Who knows? I don't and neither does anyone else except those who work for said companies.
70. whysoserious (Posts: 303; Member since: 20 Jul 2012)
Hmm.. Point taken. It's just so disappointing to see a very awesome device having these kind of issue the second time around. Whoever's on charge, be it Google or Asus should've done something to prevent this issue to prevail.
23. bigstrudel (Posts: 394; Member since: 20 Aug 2012)
Every device has faulty examples. This is no different from any other device launch. Antenna gate. Exploding galaxy s3s. Etc.
26. fanboy1974 (Posts: 814; Member since: 12 Nov 2011)
First unit no problems; beautiful device. Then I got greedy and returned it for a 32gig model for $215 after 20% off coupon at officemax. That's when I noticed the double tap issue during typing and major back-light screen bleeding at the bottom right. I was willing to forgive the bleeding because you don't really notice after the auto back-light kicks in but the touchscreen issue is unbearable. I was willing to swap it out but officemax won't have stock until after my return period. Very disappointed because I actually love this little tablet and 32gig for $215 was a steal. But I don't want to cherry pick units so I'm passing on this first bunch.
Golden opportunity for Apple to price cut the iPad mini or announce a new model but their just going to sit on their hands and do nothing.
29. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
I looked at the ipad mini when I picked up my N7. For a 32GB model they wanted almost double the price. No way is Apple going to drop the price that much, and a new model will no doubt have better specs than the current, so figure the pricing the same or higher.
39. fanboy1974 (Posts: 814; Member since: 12 Nov 2011)
I would not consider the iPad mini even if they dropped the price to $250; $200 maybe. Reason being is that anytime I demo the web browser in the store it always shuts down on me; think it's because of the lack of memory. And if you think about it the internals are almost 3 years old. I doubt iOS 7 is going to make it better. I see it making the tablet worse.
47. JunitoNH (Posts: 646; Member since: 15 Feb 2012)
You better stick with you cheap Android tablets, then.
28. VZWuser76 (Posts: 720; Member since: 04 Mar 2010)
Had mine for a week now, no issues so far (32GB model). Fingers crossed.
74. Piotrek007 (Posts: 74; Member since: 07 Dec 2010)
Same here dude :) Checked screen and I have no bleeding, as for now no problems with the screen, the same goes for GPS (did one test when I went hometown which is 2h in both directions, never lost signal) !
36. Taters (Posts: 1744; Member since: 28 Jan 2013)
Taiwanese manufacturers do not seem to have a quality control budget allocated. That is why HTC, Acer, and Asus all suck big time.
LG and Samsung should do all the Nexus products.