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Samsung denies accusations that it's using recycled AMOLED displays with new smartphones

Posted: , by Chris P.

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Samsung denies accusations that it's using recycled AMOLED displays with new smartphones
Yesterday we received a tip that directed our attention to an accusation that Samsung was facing in its home country of South Korea, with several links pointing towards what we understood to be some kind of supporting evidence – a video and several links. One of them pointed to a message board (since removed), the other to a shared Evernote entry (since removed), and the third – to a Twitter handle. Apparently, an employee for Samsung's smartphone manufacturing arm is blowing the whistle, claiming that the electronics giant is using recycled AMOLED display panels for the production of new flagship devices – the Galaxy Note 4 in particular.

We'll be blunt and admit that the language barrier precluded us from reaching a conclusion, especially since the supposed evidence we received was vague to say the least. As it turns out, however, the allegation became a hot topic in South Korea, at least enough for Samsung to take to its official corporate blog in order to dispel the rumors and deny such a practice exists within the company. According to the piece, (translation by BusinessKorea), nothing of this kind is happening at all at its manufacturing plants:

There is a rumor that we have used recycled AMOLED display panels in our smartphones, but it is not true at all,” the statement starts, “Recycled AMOLED display panels have not been used at all in product manufacturing processes, while some of the panels have been employed for paid warranty services.”

Indeed, according to Samsung, recycled AMOLED displays are only offered to consenting customers, who are in need of a repair, in order to lower the bill. Moreover, Samsung says that the aforementioned whistle-blower is not employed by the company and that it isn't clear if the plant seen in the video (below), where an employee is allegedly outfitting a Note 4 unit with a recycled AMOLED display, is actually a Samsung factory.

So who's right? Quite frankly, until we can see some tangible evidence, we're inclined to believe Samsung, but we'll keep our ear to the ground in case this goes any further than it has so far.


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posted on 05 Dec 2014, 08:30 11

1. NexusX (Posts: 472; Member since: 16 May 2013)


i call bs, the reason why samsung has so many variants of the galaxy line is because they are recycling/repackaging all the components from the unsold units it's not secret all the android oems are doing the same, htc, lg, sony

posted on 05 Dec 2014, 08:47 8

3. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


Yes we need some solid proof. This video looks staged in my opinion.

posted on 06 Dec 2014, 02:49

46. Bertelgeus (banned) (Posts: 126; Member since: 15 Oct 2014)


https://translate.google.co.kr/translate?sl=ko&tl=en&js=y&prev=_t&hl=ko&ie=UTF-8&u=http%3A%2F%2Fryueyes11.tistory.com%2F3989&edit-text=

Here is an extremely detailed description what Samsung has been doing since GS3, if you don't mind Google translation. (With evidence photos.)

The AMOLED OCTAS that got defective during the manufacturing process or taken from returned Galaxies get sorted for the Korean domestic market. They cause gaps, S-pen malfunctioning, etc, and Samsung has been charging consumers for the eventual repairs.

posted on 07 Dec 2014, 03:12

52. btbotimtim (Posts: 177; Member since: 08 Dec 2010)


It came out as a lie. A liberal brat (stingray) who hates big and powerful corporations like samsung, hyundai made fake rumors. he will be in jail soon.

posted on 05 Dec 2014, 09:35 23

12. hellbread (Posts: 309; Member since: 21 Nov 2014)


Well i would belive this rumor if they said that for some other model than Note 4. They never had 5,7" qhd screen before.
So from witch previous model they take that screen and put it in Note 4?
Bs, if you ask me...

posted on 05 Dec 2014, 09:59 3

21. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


That's my point exactly. Sounds like I said staged.

+1

posted on 05 Dec 2014, 10:42 8

25. remixfa (Posts: 14255; Member since: 19 Dec 2008)


Beat me to it.

How do you recycle a display size and screen density that they've never used before?

I could totally see it if they were talking about S4/S5/Note3 screens, but not the Note 4. That's just BS.

posted on 05 Dec 2014, 11:16 5

31. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


Right... Doesn't make sense at all. How can NEW technology, say the NEW 1440p Super AMOLED display be recycled & used on a new Note 4 when the Note 4 literally just came out?

STAGED!

posted on 05 Dec 2014, 12:00

33. kryme (Posts: 326; Member since: 24 Oct 2013)


what they are saying is samsung taking a working screen from a broken note4 to put in a new note4 that is recycling.....

posted on 05 Dec 2014, 12:57 3

36. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


The phone just came out, how many broken Note 4's are there that they are doing this to actually make a difference. How can they prove this? That video looks crazy shady... Also, I think the recycled screen is going into a refurbished Note 4, NOT a brand new one.

Their refurbishing operation is not with their brand new Note 4 factory.

posted on 05 Dec 2014, 13:25 1

37. elitewolverine (Posts: 4993; Member since: 28 Oct 2013)


Enough that i do exchanges on them at least 1-5 times a week for various issues. And i am one agent. It happens though, part of my job is to replace, so i see many issues that other agents do not.

posted on 05 Dec 2014, 13:57

38. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


Wow. Well Anything IS possible.

+1

posted on 05 Dec 2014, 10:46 1

27. simpleas (Posts: 196; Member since: 30 Apr 2014)


This is the crap that happens when you're leading the mobile world.

posted on 05 Dec 2014, 11:09 3

29. enthasuium (Posts: 128; Member since: 21 Nov 2013)


even apple used 640 x 1136 pixels, 4.0 inches panel for iphone 5 , 5s, 5c and 8 megapixel sensor for 4 years tells you something

posted on 05 Dec 2014, 16:53

41. TechieXP1969 (Posts: 7823; Member since: 25 Sep 2013)


What other phone does Samsung make, that has a 5.7" Quad HD display? Oh that's right...NONE OF THEM.

Come on guys, why even post this garbage.

posted on 07 Dec 2014, 03:06

51. btbotimtim (Posts: 177; Member since: 08 Dec 2010)


the person who made the rumor was screwed. all of his proofs came out as fakes.

posted on 05 Dec 2014, 08:36 12

2. uzimafioso (Posts: 190; Member since: 15 Jul 2014)


Hahaha they are shipping the recycled ones to Motorola :p

posted on 05 Dec 2014, 11:11 2

30. kanagadeepan (Posts: 891; Member since: 24 Jan 2012)


This I can agree...

posted on 05 Dec 2014, 08:57 5

4. xtroid2k (Posts: 514; Member since: 11 Jan 2010)


Honestly I don't see a problem with this. As long as its in "solid" great "new" like working condition then why not. Ofcourse when you buy something "new" you expect "new" components. But what if you have a batch of unsused or "barely" used components which are perfectly fine. Then by al means recycle. Its better for the environment.

posted on 05 Dec 2014, 09:05

6. bucky (Posts: 2442; Member since: 30 Sep 2009)


And I see your point but as the consumer you are spending a lot of money on a new product. If they are recycling, the consumer should be informed going into the purchase.

posted on 05 Dec 2014, 09:28 1

9. jedpatrickdatu (Posts: 167; Member since: 24 Jan 2013)


AMOLED screens have a short lifespan. If the recycled screen comes from an unsold phone, then I'll accept. But not if it comes from second-hand ones.

posted on 05 Dec 2014, 09:40 7

15. HugoBarraCyanogenmod (Posts: 977; Member since: 06 Jul 2014)


According to samboy, amoled is superior than the rest of typical display, and now you said amoled has short lifespan..

Two faced people makes me hard to decide which face should I slap

posted on 05 Dec 2014, 10:02

22. VZWuser76 (Posts: 3616; Member since: 04 Mar 2010)


Could be differing opinions, not necessarily being two faced. And BTW, two different people with two different opinions on the same thing isn't being two faced. ONE person having conflicting opinions on topic is being two faced.

As far as being superior but also having a short lifespan, that's definitely possible to be both. An AMOLED screen has much better contrast ratios than LCDs, but it also possible that it may have a shorter lifespan. I don't know for certain on the lifespan, so don't take it as gospel.

posted on 05 Dec 2014, 10:43 1

26. remixfa (Posts: 14255; Member since: 19 Dec 2008)


Amoled has a shorter life span than LED unless something has changed.

However, for phone use you will NEVER see the display die unless you keep your phone like 10 years.

posted on 05 Dec 2014, 09:41

16. needa (Posts: 205; Member since: 30 Jun 2014)


the organic inks have come a long way in the last few years. that short lifespan is no longer the case. in fact... it was the blues that was the problem. they only had 50k hours before half-life.

posted on 05 Dec 2014, 09:58

19. needa (Posts: 205; Member since: 30 Jun 2014)


blues are now hitting 200k plus.

posted on 05 Dec 2014, 12:03 1

34. kryme (Posts: 326; Member since: 24 Oct 2013)


basically u have no problem buying refurbish phone at the cost of a brand new phone????

posted on 05 Dec 2014, 09:04 3

5. rantao333 (Posts: 322; Member since: 21 May 2013)


DOOM!!! lets see how samsung's sheep gona defend

posted on 05 Dec 2014, 09:15 8

7. ciprian.ruse (Posts: 292; Member since: 13 May 2014)


Grow up and stop saying stupid things.

posted on 05 Dec 2014, 09:29 8

10. PapaSmurf (Posts: 10409; Member since: 14 May 2012)


You sound pretty insecure right now. Please do continue to tell us meaningless things.

posted on 05 Dec 2014, 11:17 1

32. SuperAndroidEvo (Posts: 4799; Member since: 15 Apr 2011)


lmaooooooooooo!

posted on 05 Dec 2014, 09:15 4

8. kenny1234 (Posts: 2; Member since: 05 Dec 2014)


There was a lot of debate in Korean IT websites about this thing.
And many Korean users conclued it fake
The "whistleblower" was'nt even an samsung woker
He made fake samsung ID card and he has fraud crime record at online trade

posted on 05 Dec 2014, 09:29

11. androiphone20 (Posts: 1654; Member since: 10 Jul 2013)


Samsung is a shady company obviously something like this has to be brought to question. I don't really get all the false positives by most people here, if they are doing this then it has to mean something

posted on 05 Dec 2014, 09:38 1

13. HugoBarraCyanogenmod (Posts: 977; Member since: 06 Jul 2014)


Samboy is still happy to pay $600 where other offers same spec @$300, they also prefer cheap plastic with overpriced tag as long as the Samsung logo on it.

posted on 05 Dec 2014, 09:58 5

20. kenny1234 (Posts: 2; Member since: 05 Dec 2014)


Well, please use $300 chinese backdoor phone
Everything made by china(not made in) are explosive except for bomb

posted on 07 Dec 2014, 01:00

50. hurrycanger (Posts: 1553; Member since: 01 Dec 2013)


lmao, "except for bomb"

posted on 06 Dec 2014, 20:42

48. iushnt (Posts: 1482; Member since: 06 Feb 2013)


$700 for note 4 is cheaper than $300 for Chinese phone..believe me I dunno what people in China thinks, but in my country people find $300 expensive for a Xiomi phone but $700+ for note 4 is completely fine with them..There is something known as brand building, which Samaung is doing for years. The production and selling concept, that Xiomi is following now adds no more value to consumers. So without proper ppositioing and communication, many people still may be reluctant to pay $300 for Xiomi brand. Price war is not the solution to reach the top..

posted on 05 Dec 2014, 09:39

14. Donbenie (Posts: 206; Member since: 04 Aug 2013)


What exactly do they mean by recycling? I don't see any issue if you use surplus screen panel for new phone batches, I mean what would you have them do, throw it away? doesn't make sense to me..

posted on 05 Dec 2014, 09:44 3

17. HugoBarraCyanogenmod (Posts: 977; Member since: 06 Jul 2014)


You don't see the problem even you pay premium for the plastic, of course you wouldn't think about the recycled craps on it.

Samboy gonna defend, but I wouldn't mind to see both oem and fanboy bankrupt for struggling for a cheap looking phone

posted on 06 Dec 2014, 20:45

49. iushnt (Posts: 1482; Member since: 06 Feb 2013)


Those screens and built quality are far better than any Xiomi, Meizu

posted on 05 Dec 2014, 09:50 1

18. EC112987 (Posts: 519; Member since: 10 Nov 2014)


Agreed if they have let's say 200 screens for the S5 but only made 100 s5's then why not use the extra 100 on another device. I own an iPhone and I'm sure when apple replaces broken iPhone they're not giving you a brand new device back. Companies find ways to save money just the truth.

posted on 05 Dec 2014, 10:16 1

23. skymitch89 (Posts: 1284; Member since: 05 Nov 2010)


My thought, and question, is how could they be recycling display panels to use in other devices? I could see them taking the display out a GS4 that was dropped in water and using it to refurbish another GS4 that had a broken display, but not using that display on another device like the Note 4 or even the GS5.

Only thing that I can think of if Samsung is recycling display panels would be that they are completely breaking them down to the individual pieces and reusing the boards/chips/whatever else to make new boards/chips/whatever else.

posted on 05 Dec 2014, 10:41 5

24. jcass5467 (unregistered)


How could they be recycling 5.7inch QHD panels when there is no other phone on the market that has ever used it before and after ?

posted on 05 Dec 2014, 10:47

28. Zenzui (Posts: 114; Member since: 13 Feb 2012)


Whats wrong with recycled components? As long as it is working perfectly and has done good QC then should be fine. This is good for the environment though.

posted on 05 Dec 2014, 12:19 1

35. srgonu (Posts: 215; Member since: 13 Feb 2012)


OMG Advantage for apple here. Since it's 3 years behind in hardware, it can recycle every bit of hardware from other OEMs.

posted on 05 Dec 2014, 14:03

39. icrappy (Posts: 42; Member since: 19 Sep 2014)


Recycled or not its still the king of displays

posted on 05 Dec 2014, 14:30 1

40. mattkl (Posts: 211; Member since: 01 Feb 2010)


I have a Note 4 bought new off contract from Verizon. I don't care if they called me and told me my phone has a recycled qHD screen. It's the best screen i've had yet.

posted on 05 Dec 2014, 17:47

42. lithium451 (Posts: 7; Member since: 05 Nov 2014)


I also heard that Apple is recycling the glass in old pairs of Santa's glasses to make iphone 6 screens.

posted on 05 Dec 2014, 18:43 1

43. SonyFindOneDroidple (Posts: 773; Member since: 11 May 2013)


Same with mattkl haha.
i dont care if my note 4 uses recycled screen as long as it has the best display in the market, i couldnt care less :)

posted on 05 Dec 2014, 19:30

44. ojdidit84 (Posts: 454; Member since: 16 Jul 2011)


Please, do tell me more about this recycled 5.7", QHD screen on the Note 4 that's never been used on any Samsung phone before. I'll wait...

posted on 06 Dec 2014, 01:08

45. aba71983 (Posts: 805; Member since: 24 Jul 2014)


WTF.... And all the accessories of Samsung phone and tablet look like Class A that you can buy cheap in street vendor :-(

posted on 06 Dec 2014, 12:43

47. Sondae (Posts: 277; Member since: 02 Jan 2013)


No wonder my brothers s3 didnt last just for a year it turn black but you can use the touch screen.

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