x PhoneArena is hiring! Reviewer in the USA
  • Hidden picShow menu
  • Home
  • News
  • Galaxy S7 edge's curved display is experiencing palm rejection issues

Galaxy S7 edge's curved display is experiencing palm rejection issues

Galaxy S7 edge's curved display is experiencing palm rejection issues

The general consensus appears to be that Samsung has outdone itself with the Galaxy S7 and S7 edge. Two fine examples of beauty allied to power, Sammy has unquestionably thrown down the gauntlet to its major competitors. Despite the acclaim, neither is completely without fault, and a few early adopters of the Galaxy S7 edge have reportedly encountered issues with the curvaceous panel. Some have discovered that the svelte nature of the device, accompanied by the edginess of the screen, has led to unintended interaction with the display. 

Whether you are affected by the issue or not will largely depend on how you hold the device. The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some. Samsung has recently dropped a software update specific to the S7 edge display, though it's unclear as to whether the 3 MB care package is designed to combat this specific problem. Some users have reported the persistence of the issue even after downloading and installing the emergency update, which indicates that Samsung will need to make a few more adjustments for some S7 edge owners.

Back when the iPhone 4 first launched to the Antennagate fiasco, Steve Jobs famously quipped that users were holding the device incorrectly. Thereafter, Apple supplied special bumper cases to those affected, and after a class-action lawsuit, a small amount of compensation was offered to those afflicted. We don't expect that Samsung will thank its most dedicated customers by blaming them for the palm rejection issues, but the Korean firm will probably need to come through with a solution before another unwanted '-gate' scenario rears its head. 

Have you been having these problems with the Galaxy S7 edge? Let us know how you're getting on with your shiny new device by dropping us a comment below.

85 Comments
  • Options
    Close




posted on 19 Mar 2016, 16:11 12

1. Subie (Posts: 543; Member since: 01 Aug 2015)


I'ts a curved screen. If you touch it of course it's going to register that.

posted on 19 Mar 2016, 16:23 10

3. Johnnokia (Posts: 1074; Member since: 27 May 2012)


Have you read this?

"The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some."

posted on 19 Mar 2016, 16:26 22

6. Subie (Posts: 543; Member since: 01 Aug 2015)


You are right and I understand this. But the best way not to have a touch screen register a touch is... to not touch it.

posted on 19 Mar 2016, 17:30 1

20. vladimir86 (Posts: 85; Member since: 15 Oct 2011)


If its a case on then i noticed that i dont have this problem

posted on 19 Mar 2016, 18:07 5

23. Adreno (banned) (Posts: 755; Member since: 12 Mar 2016)


@Subie

Those dual-egdes are prettey hard to avoid all the time.

And the big 5.5" screen size makes it indeed a challenge to hold the S7 Edge firmly without a sh*t of accidental taps.

A better palm-rejection technique is much needed.

#Edgegate?

I hope not.

posted on 19 Mar 2016, 18:33 6

28. darkkjedii (Posts: 20086; Member since: 05 Feb 2011)


Then just not buy one right?...riiiiiiiight. Be serious dude.

posted on 19 Mar 2016, 20:17 1

37. Subie (Posts: 543; Member since: 01 Aug 2015)


Yup, your right. If the curved version doesn't work to ones liking Samsung would be happy to sell them the regular S7 or Note. Though if I was given the Edge I'd most definitely enjoy it.

posted on 20 Apr 2016, 23:11

84. mrhhh (Posts: 1; Member since: 20 Apr 2016)


This person Sbie is really, REALLY smart!! The smartest I have seen since a long time! How the hell could you NOT touch the edges when you are holding your phone knowing that the edges stretch until the end??? Like are you even serious???

posted on 19 Mar 2016, 16:36 4

7. Arch_Fiend (Posts: 2240; Member since: 03 Oct 2015)


Yeah but at the end of the day the edge screen is a touch screen that registers touches, the only way to solve the problem completely would be to make the edge screen completely unresponsive to touch but that would defeat the whole purpose of the edge screen and edge UX.

If you own and Edge device unwanted touches are just something you will have to get use to. When it came to the iPhone 4 the way you held the phone had nothing to do with the antenna reception but with an edge device it does. People will just have to learn to hold their phone a certain way or live with unwanted touches, just the price you have to pay for owning such a phone because a software update can't fix this problem.

posted on 19 Mar 2016, 17:03 1

15. monoke (Posts: 286; Member since: 14 Mar 2015)


A touch is a touch regardless whether it has palm rejection implementation or not. Touchscreen software can't detect with 100% accuracy whether it's a palm or large thumb. How can u expect it to?

posted on 20 Mar 2016, 04:31

57. willytbk (Posts: 219; Member since: 15 Aug 2012)


u should read the whole article first !

posted on 19 Mar 2016, 16:23 11

2. mikeguy1981 (Posts: 88; Member since: 23 Jun 2012)


My list of issues..... Multi window would launch for no reason, window and home buttons sometimes wouldnt work, screen in spots way too sencitive to touch accepting inputs when i never touched it, edges of keypad would not respond on occassion near the curling of the edge display,upon restart of device every time it would tell me a sd card was just inserted, recording video the image would distort or camera would fail to black screen, music and audio would cut in and out. In addition to the errors I encountered with the device I found the edged screen to provide no function of any real value just a major annoyance because my hands kept touching the screen even with a case on it just from holding it. New designed ear buds suck and dont stay in my ears.

Only positives worth noting about the samsung S7 Edge.... Great battery life, water resistant without the need for plugged ports, has expandable memory and thats about it.

posted on 19 Mar 2016, 16:54 1

14. Unordinary (Posts: 1285; Member since: 04 Nov 2015)


How long have you had the phone for

posted on 19 Mar 2016, 17:42 1

21. rick_mobile (Posts: 237; Member since: 13 Dec 2010)


I was having some minor issues with over-sensitivity on the screen and some minor lag, rarely multi-window opening up by itself.

I got an update 2 days ago and now my S7 edge is flawless! Very smooth and fast. You should check for updates.

posted on 19 Mar 2016, 18:23 7

26. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


Which version you had? S820? I got 0 problems with Exynos version.

posted on 20 Mar 2016, 09:08 2

68. j2001m (Posts: 2840; Member since: 28 Apr 2014)


I also had no lag and no other problems with the exynos version
Sd820 is crap slow anyways next the exynos

posted on 19 Mar 2016, 21:35 2

45. kumarabhishek591 (Posts: 68; Member since: 22 Feb 2014)


Me too experiencing all these issues

posted on 20 Mar 2016, 09:55

72. jonathonpower7 (Posts: 45; Member since: 09 Mar 2016)


If you change DPI there is no more problem with accidental touches.

posted on 21 Mar 2016, 07:30

82. AustinPaul (Posts: 67; Member since: 13 Dec 2011)


Weird issues and wonder if it's a bad one. I don't have one of the things you mentioned. Ear buds are the best and most comfortable I've ever used.

posted on 19 Mar 2016, 16:24 7

4. camera531 (Posts: 343; Member since: 30 Jun 2012)


My biggest problem with the edge is the bad discoloration on the curved edges. Looks terrible on white backgrounds (and just about everything you do has a white background). I don't want to look at dark greenish-brown lines on either side of my otherwise outstanding display. If Samsung really can't do anything about that, then the curved AMOLED isn't ready for prime time. It's a very under-reported problem with the edge. And that's why I'm happy with the regular S7...

posted on 20 Mar 2016, 02:20

51. Krjal (Posts: 230; Member since: 19 Dec 2013)


That's really strange. I was thinking of upgrading from my S6 Edge but it doesn't have that problem at all.

I'll have to check it out more closely before I decide.

posted on 19 Mar 2016, 16:25 5

5. mikeguy1981 (Posts: 88; Member since: 23 Jun 2012)


Its also worth noting i had the s7 edge phone for a week and returned it. I now use a Note 5 wicn seems to work flawlessly

posted on 19 Mar 2016, 20:06 4

35. bigsimpd (Posts: 71; Member since: 13 Jan 2012)


yes the s6 edge is what made swap to the iphone it was straight garbage with a horrible battery to many issues to name will never go back to Android or samsung they flood the market with a ton of phones but need to focus on getting the main ones right

posted on 20 Mar 2016, 08:44 2

66. submar (Posts: 415; Member since: 19 Sep 2014)


A quote from an ifan.

posted on 19 Mar 2016, 16:38

8. IAMBLCKJ3ZUS (Posts: 234; Member since: 29 Sep 2015)


Quick question if anyone knows which camera better nexus 6p or s7. MKBHD stated 6p is actually better in lowlight than S7

posted on 19 Mar 2016, 17:26 7

17. Ordinary (Posts: 2211; Member since: 23 Apr 2015)


Check DxOMark. S7 is better.

posted on 19 Mar 2016, 18:05 1

22. khalimany (Posts: 11; Member since: 29 Jan 2016)


its true he did say that the 6p was better only slightly in low light ut that the s7 was better at everything else. go to youtube and check out this channel 'darius k' where he does a camera comparison between the s7 edge, the 6p and the sony rx100 m1. it was very insightful

posted on 19 Mar 2016, 18:17

24. IAMBLCKJ3ZUS (Posts: 234; Member since: 29 Sep 2015)


Thanks just watch it. I feel after seeing it that there fairly equal never thought I see the day a Nexus goes toe to toe with the Galaxy.

posted on 19 Mar 2016, 16:39 2

9. maherk (Posts: 3490; Member since: 10 Feb 2012)


Just got the S7 Edge yesterday, and as soon as I turned it on,I received an urgent update for the edge, I did update it and I can rest my fingers on the side of the screen without clicking anything. Those who have this problem might have declined to install the update.

posted on 19 Mar 2016, 18:21

25. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


Do you have S820 version or Exynos? I got Exynos version and I have 0 problems with it. I got it before 10 March. I didn't recived any update. Anyway my one problem is that I want theme with the same icons and colors, but with black instead of white :D I saw it on PhoneArena, but I can't find this theme in my store. Probably Poland will get it later...

posted on 19 Mar 2016, 18:37

30. maherk (Posts: 3490; Member since: 10 Feb 2012)


I have the exynos version. I pre-ordered it, so I received Gear VR as well as the privilege card, which means if you break the screen, Samsung will fix it for $50 instead of $280.
Try looking for Inverted M. Theme, I am pretty sure it is the theme you are talking about.

posted on 19 Mar 2016, 19:00 1

34. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


I preordered it too :-) Also I recived Gear VR. I already played GTA 5 on it :D Yes it's possible! Of course you need to connect your device to PC by USB cable or WiFi. Also you need to turn off Gear VR Service with Package Disabler Pro. Next step is installing Trinus VR on your mobile and PC.

Nah it's not what I am looking for. I want thishttp://www.phonearena.com/news/Still-waiting-for-Marshmallow-on-your-Galaxy-Grab-this-theme-if-you-want-to-check-out-the-new-squircle-icons_id79293 dark version. I will try to make my own theme with true black.

posted on 20 Mar 2016, 04:00

53. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


Ah sorry I got update too :D I just forget about it.

posted on 20 Mar 2016, 06:14 1

64. Clars123 (Posts: 615; Member since: 16 Mar 2015)


at this point I'm convinced Samsung should ditch qualcomm entirely..
http://www.gsmarena.com/samsung_galaxy_s7_edge_battery_life_both_exynos_and_snapdragon-blog-17325.php

posted on 19 Mar 2016, 16:45 3

10. Cyberthing (Posts: 126; Member since: 18 Nov 2014)


I don't have any major problems myself just one or two really minor things. They need to improve the always on display. For an AMOLED display, it takes quite a bit of battery.

posted on 19 Mar 2016, 16:52 1

11. maherk (Posts: 3490; Member since: 10 Feb 2012)


I agree on that, it is no where as efficient as Samsung has promised. I switched it off, and I ended up with 8:43 of sot.

posted on 19 Mar 2016, 20:17 1

36. Cyberthing (Posts: 126; Member since: 18 Nov 2014)


That's impressive. I got just over 5 hours of SOT and I was doing moderate to heavy gaming. Have you seen GSMarena's battery test? Quite a difference between their values with AOD activated and deactivated. I'm going to turn it off for a couple of days and see how well it performs.

posted on 19 Mar 2016, 16:53 4

12. Unordinary (Posts: 1285; Member since: 04 Nov 2015)


Nothing a software update can't fix

posted on 19 Mar 2016, 21:18 3

40. ibend (Posts: 3860; Member since: 30 Sep 2014)


apple cant fix antennagate with software update :-/

posted on 19 Mar 2016, 22:15 3

47. lyndon420 (Posts: 3991; Member since: 11 Jul 2012)


Not relevant to the article or even the comment you replied to. Unordinary didn't say, "Everything can be fixed with a software update". He said (in different wording) that this can be fixed with software updates.

posted on 20 Mar 2016, 04:35

58. willytbk (Posts: 219; Member since: 15 Aug 2012)


irrelevant and stupid!

posted on 19 Mar 2016, 16:54 1

13. monoke (Posts: 286; Member since: 14 Mar 2015)


I hope this edge design gimmick doesn't become a trend. There's really no practical purpose for it. I compare them to curve tvs which I just can't stand.

posted on 19 Mar 2016, 17:09 7

16. maherk (Posts: 3490; Member since: 10 Feb 2012)


Just because you don't like it, doesn't mean it should go away.
The Edge is outselling the regular S7, even though it is more expensive. I opted for the Edge for its striking design, bigger battery, and the fact that it is a 5.5" phablet with the width of a 5.2" phone.

posted on 19 Mar 2016, 18:34

29. darkkjedii (Posts: 20086; Member since: 05 Feb 2011)


How are you liking it bro?

posted on 19 Mar 2016, 18:38 1

31. maherk (Posts: 3490; Member since: 10 Feb 2012)


Lovin it, glad that I am back to the Samsung family lol
The battery on this thing is phenomenal, getting almost double the sot I used to get on the S6 Edge.

posted on 19 Mar 2016, 18:53 1

33. darkkjedii (Posts: 20086; Member since: 05 Feb 2011)


Ok, I gotta ask. What if the Note 6 is simply phenomenal? Any chance???

posted on 19 Mar 2016, 21:23 2

43. TechieXP1969 (Posts: 8939; Member since: 25 Sep 2013)


Would you buy a Note with a dual edge like the S7, but with a pen?

Just curious. I mean technically the St Edge+ was a penless Note per se, but I personally would like a Note with a dual frontal.edge design

posted on 19 Mar 2016, 21:35

44. darkkjedii (Posts: 20086; Member since: 05 Feb 2011)


Herk, how is the always on screen affecting battery life? Is it noticeable, or not really?

posted on 19 Mar 2016, 22:58

48. talon95 (Posts: 481; Member since: 31 Jul 2012)


I got the edge but I don't really care to have the edge. I got it for the battery and screen size as well. I did notice that without a case it's hard not to touch the screen occasionally, but with a case it's fine.

I also don't care for the reflections caused by the edges in the presence of any light, and the slight distortion and color shift. Not a real issue but I prefer the screen flat. And I love the slightly raised metal bezel at the corners of the Note 5. I find it really smart to protect the glass with metal. I wish the Note 5 had a kevlar/carbon fiber back instead of glass to make it strong and give it grip. Then I won't have to put a case on it at all.

posted on 19 Mar 2016, 17:28 2

18. Colonel-Moris (Posts: 34; Member since: 22 Jan 2014)


Actually curved screen for a large display is quite beneficial. You wouldn't need to adjust your focus when looking from middle of the screen to the sides.
On tiny phone screens sure they are just a stupid gimmick especially the way sami is implementing it. On larger tablets they could still make more sense though.

posted on 19 Mar 2016, 17:29

19. xondk (Posts: 1249; Member since: 25 Mar 2014)


Have the SGS7 edge, and love it, though due to large hands holding it can be a bit tricky, quite easy to get accidental touches, which can be a bit frustrating, the edge makes things seem smoother once you are used to it, would I get an edge if there was a non edge of similar size? that I don't know.

I'm getting a covers for grip to hold it better, that will possibly solve those issues, so might not be a problem at all.

But yeah, would be nice with a way to tweak it according to your specific hand.

posted on 19 Mar 2016, 18:30

27. darkkjedii (Posts: 20086; Member since: 05 Feb 2011)


if it's a software issue, it's no biggie. If not, then ouch.

posted on 19 Mar 2016, 18:46

32. bubbadoes (Posts: 815; Member since: 03 May 2012)


thats what you get from sammy and 800 dollars. just go in any best buy and hh gregg and look at the most returned refrigerators washers and dryers. Samsung!

posted on 19 Mar 2016, 21:19 4

41. ibend (Posts: 3860; Member since: 30 Sep 2014)


and whats the best selling refrigerators washers and dryes there? Samsung!

posted on 20 Mar 2016, 18:37 2

80. sissy246 (Posts: 704; Member since: 04 Mar 2015)


You are so full of sh*t too. Show,some proof, because every thing I see on refrigerators,washers and dryers they all have 4 to 5 star rating.

posted on 19 Mar 2016, 20:37 2

38. keithtae (Posts: 349; Member since: 25 Mar 2015)


What the f**k did I just read? While I'm using my s7 edge without any issues at all.

posted on 19 Mar 2016, 21:17 3

39. tyrionTheWise (unregistered)


The issue only affects the buyers in US. International users got a patch to fix it.

posted on 19 Mar 2016, 21:20

42. ibend (Posts: 3860; Member since: 30 Sep 2014)


and as always.. US users need to wait for carrier update

posted on 20 Mar 2016, 04:59

59. S-R-K (banned) (Posts: 304; Member since: 15 Mar 2016)


Always Snapdragon giving problems.

posted on 19 Mar 2016, 21:36

46. adsg48 (Posts: 60; Member since: 18 Apr 2015)


Edge screen hardware and software are both in beta stage.

Want to comment? Please login or register.

Latest stories