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Galaxy S7 edge's curved display is experiencing palm rejection issues

Galaxy S7 edge's curved display is experiencing palm rejection issues

The general consensus appears to be that Samsung has outdone itself with the Galaxy S7 and S7 edge. Two fine examples of beauty allied to power, Sammy has unquestionably thrown down the gauntlet to its major competitors. Despite the acclaim, neither is completely without fault, and a few early adopters of the Galaxy S7 edge have reportedly encountered issues with the curvaceous panel. Some have discovered that the svelte nature of the device, accompanied by the edginess of the screen, has led to unintended interaction with the display. 

Whether you are affected by the issue or not will largely depend on how you hold the device. The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some. Samsung has recently dropped a software update specific to the S7 edge display, though it's unclear as to whether the 3 MB care package is designed to combat this specific problem. Some users have reported the persistence of the issue even after downloading and installing the emergency update, which indicates that Samsung will need to make a few more adjustments for some S7 edge owners.

Back when the iPhone 4 first launched to the Antennagate fiasco, Steve Jobs famously quipped that users were holding the device incorrectly. Thereafter, Apple supplied special bumper cases to those affected, and after a class-action lawsuit, a small amount of compensation was offered to those afflicted. We don't expect that Samsung will thank its most dedicated customers by blaming them for the palm rejection issues, but the Korean firm will probably need to come through with a solution before another unwanted '-gate' scenario rears its head. 

Have you been having these problems with the Galaxy S7 edge? Let us know how you're getting on with your shiny new device by dropping us a comment below.

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posted on 19 Mar 2016, 16:11 12

1. Subie (Posts: 945; Member since: 01 Aug 2015)


I'ts a curved screen. If you touch it of course it's going to register that.

posted on 19 Mar 2016, 16:23 10

3. Johnnokia (Posts: 1104; Member since: 27 May 2012)


Have you read this?

"The S7 edge has a palm rejection built into the infrastructure to avoid these accidental touches from affecting the user experience, but it doesn't appear to be working as its should for some."

posted on 19 Mar 2016, 16:26 22

6. Subie (Posts: 945; Member since: 01 Aug 2015)


You are right and I understand this. But the best way not to have a touch screen register a touch is... to not touch it.

posted on 19 Mar 2016, 17:30 1

20. vladimir86 (Posts: 85; Member since: 15 Oct 2011)


If its a case on then i noticed that i dont have this problem

posted on 19 Mar 2016, 18:07 5

23. Adreno (banned) (Posts: 755; Member since: 12 Mar 2016)


@Subie

Those dual-egdes are prettey hard to avoid all the time.

And the big 5.5" screen size makes it indeed a challenge to hold the S7 Edge firmly without a sh*t of accidental taps.

A better palm-rejection technique is much needed.

#Edgegate?

I hope not.

posted on 19 Mar 2016, 18:33 6

28. darkkjedii (Posts: 22016; Member since: 05 Feb 2011)


Then just not buy one right?...riiiiiiiight. Be serious dude.

posted on 19 Mar 2016, 20:17 1

37. Subie (Posts: 945; Member since: 01 Aug 2015)


Yup, your right. If the curved version doesn't work to ones liking Samsung would be happy to sell them the regular S7 or Note. Though if I was given the Edge I'd most definitely enjoy it.

posted on 20 Apr 2016, 23:11

84. mrhhh (Posts: 1; Member since: 20 Apr 2016)


This person Sbie is really, REALLY smart!! The smartest I have seen since a long time! How the hell could you NOT touch the edges when you are holding your phone knowing that the edges stretch until the end??? Like are you even serious???

posted on 19 Mar 2016, 16:36 4

7. Arch_Fiend (Posts: 2706; Member since: 03 Oct 2015)


Yeah but at the end of the day the edge screen is a touch screen that registers touches, the only way to solve the problem completely would be to make the edge screen completely unresponsive to touch but that would defeat the whole purpose of the edge screen and edge UX.

If you own and Edge device unwanted touches are just something you will have to get use to. When it came to the iPhone 4 the way you held the phone had nothing to do with the antenna reception but with an edge device it does. People will just have to learn to hold their phone a certain way or live with unwanted touches, just the price you have to pay for owning such a phone because a software update can't fix this problem.

posted on 19 Mar 2016, 17:03 1

15. monoke (Posts: 467; Member since: 14 Mar 2015)


A touch is a touch regardless whether it has palm rejection implementation or not. Touchscreen software can't detect with 100% accuracy whether it's a palm or large thumb. How can u expect it to?

posted on 20 Mar 2016, 04:31

57. willytbk (Posts: 236; Member since: 15 Aug 2012)


u should read the whole article first !

posted on 19 Mar 2016, 16:23 11

2. mikeguy1981 (Posts: 88; Member since: 23 Jun 2012)


My list of issues..... Multi window would launch for no reason, window and home buttons sometimes wouldnt work, screen in spots way too sencitive to touch accepting inputs when i never touched it, edges of keypad would not respond on occassion near the curling of the edge display,upon restart of device every time it would tell me a sd card was just inserted, recording video the image would distort or camera would fail to black screen, music and audio would cut in and out. In addition to the errors I encountered with the device I found the edged screen to provide no function of any real value just a major annoyance because my hands kept touching the screen even with a case on it just from holding it. New designed ear buds suck and dont stay in my ears.

Only positives worth noting about the samsung S7 Edge.... Great battery life, water resistant without the need for plugged ports, has expandable memory and thats about it.

posted on 19 Mar 2016, 16:54 1

14. Unordinary (Posts: 1951; Member since: 04 Nov 2015)


How long have you had the phone for

posted on 19 Mar 2016, 17:42 1

21. rick_mobile (Posts: 322; Member since: 13 Dec 2010)


I was having some minor issues with over-sensitivity on the screen and some minor lag, rarely multi-window opening up by itself.

I got an update 2 days ago and now my S7 edge is flawless! Very smooth and fast. You should check for updates.

posted on 19 Mar 2016, 18:23 7

26. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


Which version you had? S820? I got 0 problems with Exynos version.

posted on 20 Mar 2016, 09:08 2

68. j2001m (Posts: 2974; Member since: 28 Apr 2014)


I also had no lag and no other problems with the exynos version
Sd820 is crap slow anyways next the exynos

posted on 19 Mar 2016, 21:35 2

45. kumarabhishek591 (Posts: 84; Member since: 22 Feb 2014)


Me too experiencing all these issues

posted on 20 Mar 2016, 09:55

72. jonathonpower7 (Posts: 45; Member since: 09 Mar 2016)


If you change DPI there is no more problem with accidental touches.

posted on 21 Mar 2016, 07:30

82. AustinPaul (Posts: 68; Member since: 13 Dec 2011)


Weird issues and wonder if it's a bad one. I don't have one of the things you mentioned. Ear buds are the best and most comfortable I've ever used.

posted on 19 Mar 2016, 16:24 7

4. camera531 (Posts: 346; Member since: 30 Jun 2012)


My biggest problem with the edge is the bad discoloration on the curved edges. Looks terrible on white backgrounds (and just about everything you do has a white background). I don't want to look at dark greenish-brown lines on either side of my otherwise outstanding display. If Samsung really can't do anything about that, then the curved AMOLED isn't ready for prime time. It's a very under-reported problem with the edge. And that's why I'm happy with the regular S7...

posted on 20 Mar 2016, 02:20

51. Krjal (Posts: 235; Member since: 19 Dec 2013)


That's really strange. I was thinking of upgrading from my S6 Edge but it doesn't have that problem at all.

I'll have to check it out more closely before I decide.

posted on 19 Mar 2016, 16:25 5

5. mikeguy1981 (Posts: 88; Member since: 23 Jun 2012)


Its also worth noting i had the s7 edge phone for a week and returned it. I now use a Note 5 wicn seems to work flawlessly

posted on 19 Mar 2016, 20:06 4

35. bigsimpd (Posts: 110; Member since: 13 Jan 2012)


yes the s6 edge is what made swap to the iphone it was straight garbage with a horrible battery to many issues to name will never go back to Android or samsung they flood the market with a ton of phones but need to focus on getting the main ones right

posted on 20 Mar 2016, 08:44 2

66. submar (Posts: 475; Member since: 19 Sep 2014)


A quote from an ifan.

posted on 19 Mar 2016, 16:38

8. IAMBLCKJ3ZUS (Posts: 307; Member since: 29 Sep 2015)


Quick question if anyone knows which camera better nexus 6p or s7. MKBHD stated 6p is actually better in lowlight than S7

posted on 19 Mar 2016, 17:26 7

17. Ordinary (Posts: 2346; Member since: 23 Apr 2015)


Check DxOMark. S7 is better.

posted on 19 Mar 2016, 18:05 1

22. khalimany (Posts: 11; Member since: 29 Jan 2016)


its true he did say that the 6p was better only slightly in low light ut that the s7 was better at everything else. go to youtube and check out this channel 'darius k' where he does a camera comparison between the s7 edge, the 6p and the sony rx100 m1. it was very insightful

posted on 19 Mar 2016, 18:17

24. IAMBLCKJ3ZUS (Posts: 307; Member since: 29 Sep 2015)


Thanks just watch it. I feel after seeing it that there fairly equal never thought I see the day a Nexus goes toe to toe with the Galaxy.

posted on 19 Mar 2016, 16:39 2

9. maherk (Posts: 4016; Member since: 10 Feb 2012)


Just got the S7 Edge yesterday, and as soon as I turned it on,I received an urgent update for the edge, I did update it and I can rest my fingers on the side of the screen without clicking anything. Those who have this problem might have declined to install the update.

posted on 19 Mar 2016, 18:21

25. bodzio1809 (Posts: 356; Member since: 28 Aug 2013)


Do you have S820 version or Exynos? I got Exynos version and I have 0 problems with it. I got it before 10 March. I didn't recived any update. Anyway my one problem is that I want theme with the same icons and colors, but with black instead of white :D I saw it on PhoneArena, but I can't find this theme in my store. Probably Poland will get it later...

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