Samsung Galaxy owners have a nice feature called Dual Messenger that allows for two accounts to be set up with the most popular messaging apps, and one of them is WhatsApp. However, file sharing with WhatsApp when this Galaxy feature was used seems to be a bit problematic, and now Samsung is offering a fix, reports SamMobile.
A fix for the file-sharing issue on WhatsApp with Dual Messenger will soon be deployed
The issue is related to file sharing, and more specifically, users were unable to send files saved on the phone with WhatsApp when Dual Messenger was set up. On top of that, users cannot open files received via WhatsApp.
The issue started with WhatsApp version 2.21.10.16 and propagated to the following versions as well. Now, Samsung has announced that a future software update will bring the long-awaited fix to this issue.
Recommended For You
Until then, though, the company recommends a workaround: to send files, you should first open the Gallery or My Files app, select the files, and then share them via WhatsApp's second instance. To open files received on WhatsApp, you should first forward them to your first WhatsApp account.
Samsung has not given a precise date of the fix at the moment.
Get Visible as low as $20/mo for 1 year. Limited time offer with code: FRESHSTART
$20
/mo
$25
$5 off (20%)
Offer Ends 6.1.2026 at 11.59pm ET. New members get $5/mo off the $25/mg Visible plan, $35/mo Visible+ plan, or $45/mo Visible+ Pro plan for the first 12 months. Promo code FRESHSTART required at checkout.
Iskra Petrova is a news writer at PhoneArena, where she covers mobile tech news and maintains the site’s device hubs with the latest leaked specs, rumors, and official details for upcoming phones. She joined PhoneArena in 2020 after three years in technical support for Microsoft Exchange, giving her practical experience with software infrastructure and troubleshooting. Iskra holds a Master’s Degree in Literature, which helps her translate complex tech details into clear, reader-friendly coverage. She is a daily Apple ecosystem user, while also closely following Sony Xperia’s camera-focused phones and Samsung’s Galaxy Z Flip series.
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
New accounts created within the last 24 hours may experience restrictions on how frequently they can
post or comment.
These limits are in place as a precaution and will automatically lift.
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts: