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T-Mobile may be misleading customers into spending more with new switch offer [UPDATED]

T-Mobile-owned Mint is asking its customers to switch to a more expensive postpaid plan to save money.

By Anam Hamid

Updated: Jun 04, 2025, 7:39 PM

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T-Mobile Wireless service

Update from June 4, 2025:

Mint Mobile tells us that now that the company is part of T-Mobile, it wants its customers to consider plans that may be a better fit for them.

We have always looked out for our customers and tried to provide them the best value possible. Now that we’re a part of the Un-carrier family, we have the opportunity to offer customers T-Mobile plans that may better fit their needs.

—Mint Mobile Spokesperson, June 2025

The original story follows below:

Last year, T-Mobile acquired Mint Mobile and the company promised to make the user experience better over time. It has mostly been delivering on the promise by extending some of the services and add-ons that T-Mobile subscribers enjoy to Mint customers. However, now that the honeymoon phase is over, T-Mobile is no longer trying to hide its re-carrier antics.

T-Mobile is encouraging Mint customers on the Unlimited plan to switch to T-Mobile Essentials. While there's nothing wrong with that per se, what's questionable here is the way the company is going about it.

Mint claims customers will end up saving money by switching from Unlimited to T-Mobile Essentials. | Image Credit - Stetson Doggett

For starters, Mint users are being given the impression that the prepaid brand doesn't mind them switching to another company if it means they will save money. That comes across as dishonest, considering T-Mobile now owns Mint, so it's not "someone else" as Mint has implied.

Secondly, and worst of all, customers are getting told that they will save money by switching, which is not true, considering Mint's Unlimited plan costs $30 a month, while T-Mobile Essentials starts at $55 per month. Sure T-Mobile's Essentials plan may provide more value to some customers, considering Unlimited offers 35GB of 5G data, while Essentials includes 50GB of premium data, and T-Mobile customers can also participate in T-Mobile Tuesdays for free stuff, but it's not cheaper.

In reality, Mint Unlimited is nearly half the price of T-Mobile Essentials

Better value is not the same as savings, and yet, T-Mobile-owned Mint is brazenly claiming that customers will save money by switching to T-Mobile.

Why is Mint Mobile trying to upsell these users to a more expensive plan, and falsely claiming in big font at the top that it will "save you more money"? I take it this was a directive by the parent company T-Mobile

—sonic_anon_hog, Reddit user, June 2025

Since Mint runs on T-Mobile's network, it's not like customers will get better coverage by migrating.

When the Federal Communications Commission (FCC) approved the Mint deal, it noted that the acquisition would allow Mint to lower prices. And while Mint hasn't technically raised prices, it's still trying to get customers to pay more by misleading them into switching, which is the opposite of what the FCC had envisioned.

We have asked T-Mobile for a comment and will update the story as soon as we get a response.

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.

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