Windows Phone Store loses Chase app

posted by Alan F. / Jan 26, 2015, 9:42 PM

Chase pulls its app from Windows Phone Store

Looking for the Chase app to install on your Windows Phone? Did you look real hard? Well, the truth is that Chase has pulled its Windows Phone app and will no longer support it after March 22, 2015 for those who already have installed it on their handset. The reason why Chase made this move is not going to make Windows Phone fans happy. The company said that it is going to support platforms that its customers use, noting that it had signed up very few customers to its Windows Phone app.

This is actually not a surprise since Chase announced six days ago on its Windows Phone app that it would pulling out January 26th. It wasn't pulled because of customers' complaints; the app had a 4 star rating (out of 5) with more than 2000 reviews.

Chase customers with Windows Phone who feel put out by the bank's decision can lodge complaints with the company. If you find it hard getting in touch with bank employees, try sending them a tweet noting your displeasure.

"We are focusing our support on the products our customers use the most. Starting March 22, 2015, we will no longer support the Chase Mobile App for Windows devices, which few customers use. Those customers can still access chase.com through their mobile browser."-Chase statement

source: winbeta.org via WMPoweruser

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42 Comments

1. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Rude, even if its to other team.

posted on Jan 26, 2015, 9:45 PM 3

11. You_Dont_Say

Posts: 431; Member since: Jan 26, 2015

Poor Windows Phone users are too broke to need to view their bank Accounts...

posted on Jan 26, 2015, 10:44 PM 3

28. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Well if it is odd isn't it, majority of wp phones sold are models sold under $150 outright, are these power users at a bank or penny pinchers honestly?

posted on Jan 27, 2015, 7:28 AM 0

40. Crispin_Gatieza

Posts: 3098; Member since: Jan 23, 2014

Some of us are quite well off and use banks that support more than 2 platforms. Wells Fargo still supports BlackBerry and until last year, even webOS.

posted on Jan 27, 2015, 6:24 PM 0

2. Busyboy

Posts: 731; Member since: Jan 07, 2015

Just noticed how the Chase emblem looks like a Nazi sign lol

posted on Jan 26, 2015, 9:48 PM 4

3. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Well Mr Chen would disagreed. He wants mandatory app support to be made into law.

posted on Jan 26, 2015, 9:56 PM 6

15. Mxyzptlk unregistered

Chen is a serious hack for even bringing the idea into fruition. While I agree this isn't a good move from Chase, it is a free market. They are free to enter and exit at their will.

posted on Jan 26, 2015, 11:42 PM 2

4. Damo579

Posts: 264; Member since: May 18, 2013

AS a WP user this is terrible, I use this app on a regular basis. The positive is I can pin the website to my start screen.

posted on Jan 26, 2015, 10:04 PM 2

7. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Chase isn't a very popular app like the Vine Facebook etc and WP has a larger matketshare overseas and smaller one here regardless those 2,000 users should then switch banks, it would make a bold statement to Chase that every customer is valuable.

posted on Jan 26, 2015, 10:17 PM 1

8. Rydsmith unregistered

Hahahaha! Oh wait, you're serious? 2,000 customers isn't even worth their time. I'm sure that's maybe a branch or two of customers that come in.

posted on Jan 26, 2015, 10:31 PM 0

12. Penny

Posts: 1844; Member since: Feb 04, 2011

2,000 reviews doesn't mean 2,000 customers.

posted on Jan 26, 2015, 11:17 PM 4

38. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

Likewise 'N' number of installs doesn't equate to 'N' number of customers using it.

posted on Jan 27, 2015, 5:48 PM 1

10. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Great to see a Microsoft PR guy here on phonearena, nice damage control, hats off!

posted on Jan 26, 2015, 10:39 PM 5

16. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Said the Paid Google Troll.

posted on Jan 26, 2015, 11:43 PM 4

19. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Ouch...true story, though...

posted on Jan 27, 2015, 12:30 AM 3

24. sbw44

Posts: 433; Member since: Dec 04, 2012

Another paid google troll

posted on Jan 27, 2015, 4:01 AM 2

5. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Lololol!

posted on Jan 26, 2015, 10:07 PM 4

6. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Well this is depressing.

posted on Jan 26, 2015, 10:12 PM 0

9. Derekjeter

Posts: 1455; Member since: Oct 27, 2011

Chase would rather support platforms their customers use. That sucks, even I think that's rude of Chase but in someway they don't want to drop money on something not used.

posted on Jan 26, 2015, 10:31 PM 1

13. Penny

Posts: 1844; Member since: Feb 04, 2011

It really doesn't take a lot for a company the size of Chase to maintain a mobile phone app, even if WP's presence in the U.S. is limited to a single digit percentage. Pretty inexplicable in my opinion; if you generate a lot of revenue as a company and if it costs you a little to satisfy a greater percentage of your customers, then you should do it for your customers. Unless, of course, you are too big to care. I feel like a lot of companies are losing touch with logic and ethics in business strategy. Just looking at data without knowing which questions to ask.

posted on Jan 26, 2015, 11:23 PM 2

14. arsenaljimenez

Posts: 196; Member since: May 03, 2012

I would switch banks real quick. It's not about the money they're spending, its about the respect towards the customer. Shouldn't have made an app in the first place if you were gonna pull it.

posted on Jan 26, 2015, 11:24 PM 3

18. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Switch OSes...so much more beneficial...

posted on Jan 27, 2015, 12:29 AM 2

32. arsenaljimenez

Posts: 196; Member since: May 03, 2012

Why would you wanna be with a bank that doesn't care enough about your business that they pull their app from the app store?

posted on Jan 27, 2015, 8:50 AM 0

17. tigermcm

Posts: 861; Member since: Sep 02, 2009

theres like 3 chase here in tampa fl.......you barely have branches and now you kill the app i do think those 2000+ ppl just need to get a diff bank. I cant stand chase anyways they destroyed my beloved Wamu

posted on Jan 26, 2015, 11:48 PM 0

20. bahadurhussain

Posts: 17; Member since: Jan 20, 2015

That is heartbreaking for windows phone user who wants to be loyal to their OS but the world doesn't want that, eventually they're gonna come back to buying iPhones and Androids.

posted on Jan 27, 2015, 12:39 AM 0

22. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Not the world don't want that. Its that supporting WP app services require resources. Security software update alone would drain significate resources. Put yourself in those developer's shoe first they have to support html, all developers very happy mean got work; later there is iOS app, ok mobile is the future so they do it. Next come Android app, developer happiness drop by 50% But no choice, Boss say large market share so must commit. Finally, Microsoft release WP phone fans say developer must also support them. Some even buzz around like flys in their respective app support page. Boss look at the numbers, don't lose much but able to keep developer more happy. Work Life balance. Well, that the situation now. Things may change with Windows 10. Microsoft Fans are counting on it.

posted on Jan 27, 2015, 1:20 AM 0

21. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Translation: Unless Microsoft pays us to make apps for their crap mobile OS, they are simply not worth the investment. Much as I don't like Chase, they are very objective about numbers. And the numbers don't support making apps for Windows Phone unless Microsoft pays you.

posted on Jan 27, 2015, 12:57 AM 2

35. Penny

Posts: 1844; Member since: Feb 04, 2011

Sadly, the product managers at Chase probably think like you. Make compromises on behalf of the developers because we don't really have an end-user focus.

posted on Jan 27, 2015, 1:25 PM 0

37. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Well, my company also release a WP app and support it briefly for 8 months before pulling the plug due to low utilization. WP phone is very much an in house joke that developers like to throw around once in awhile. Everyone even know that one person that use WP phone out of a staff strength of 80++

posted on Jan 27, 2015, 5:47 PM 1

39. Penny

Posts: 1844; Member since: Feb 04, 2011

The situation is dependent on the size and resources of the corporation. I don't know how big your company is, but chances are continued development on the Windows Phone platform could have more of an impact on the bottom line than at a company the size of Chase.

posted on Jan 27, 2015, 6:18 PM 0

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