What the owners of today's top smartphones are complaining about

What the owners of today's top smartphones are complaining about
Crowdsourced troubleshooting site Fixya asked its audience to come up with the top five problems that afflict each of four top smartphone models. The phones involved include a quartet of today's most popular handsets including the Samsung Galaxy S4, the Apple iPhone 5s, the Motorola Moto X and the HTC One. The top issue affecting the flagship Android device, the Samsung Galaxy S4, is overheating. This was selected by 25% of those Galaxy S4 owners who voted and is said to occur when the phone's users are gaming and browsing the web at the sane time. Some suggest that the plastic build of the phone is to blame for the feeling that the phone is running too hot. Other issues with the phone include its tendency to drain the battery forcing owners to recharge once during the day, and the screen is darker than the glass on other devices. That affects those browsing or reading text on the device.

The next phone is the Motorola Moto X. 30% of those who own this model say that their number one complaint is the lack of storage space. There is 16GB of native storage on the Moto X of which 12GB is available to the phone's owners. But the kick in the head is that there is no microSD slot on the phone that could help expand the amount of storage available. 20% of Moto X users are not happy with the 720 x 1280 resolution screen, which displays signs of pixelation and color saturation. The camera also was considered problematic by 20% of Moto X users and that is no shocker considering Motorola's recent history. An update was recently sent out to improve exposures of the pictures taken by Moto X owners who tend not to be too heavily into photography.

The Apple iPhone 5s is next, and there is a two-way tie at the top. Owners of Apple's full-featured phone are worried about privacy with Touch ID (25%) and the battery life on the handset (25%). Running apps and using navigation services seem to consume a lot of battery life. As far as the data generated by Touch ID, it is all stored on the phone's A7 chip and is not sent to Apple or stored in the cloud. Users of the phone can also disable Touch ID if they so desire. 15% of iPhone 5s users complained about apps crashing and the size of the display. Both are pretty self-explanatory, and while a software update could fix the former, Apple is said to be working to increase the size of the display on the next iteration of its iconic smartphone. With Windows Phone now offering a 6 inch phablet, this is one issue that Apple does need to address soon.

And that brings us to the last of the four smartphones on the list, the HTC One. It should be no surprise that 30% of HTC One users complain about the phone's battery life.This has been a complaint with phones made by the Taiwan based manufacturer for some time. While the 2300mAh cell inside the unit matches the one on the Nexus 5, some complain that the HTC One cell takes 5 hours to charge fully. And because the battery cannot be replaced by the phone's user, this is a problem both with the low battery life and slow recharging. Audio issues account for 20% of the complaints revolving around the HTC One. A hiss can be heard during calls and while listening to music. Also garnering 20% of HTC One user's complaints are issues with the camera. While the UltraPixel camera may bring more light into the photograph allowing for good quality shots, even under low light conditions, the camera won't deliver the quality of pictures that the cameras on other high-end smartphones are capable of.

If you want to see how each smartphone scored in individual categories, checkout the slideshow below.


source: Fixya via PCMag

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58 Comments

1. warren24

Posts: 19; Member since: Apr 02, 2013

So, I'm guessing the battery on the moto x is pretty good...? The thing with these problems is that there is an easy fix. Overheating can be solved w/ a case, touch id can be disabled (which was mentioned above)... But yes apple does need to do something about those 4in screens.

3. icyrock1

Posts: 307; Member since: Mar 25, 2013

Why should you have to buy another accessory to fix a problem with the $650 phone you just bought? Companies should take this stuff into consideration when making/designing the device.

5. wilsong17 unregistered

mostly all high end phones over heat when you use then too long

26. ihavenoname

Posts: 1693; Member since: Aug 18, 2013

I don't know any high end smartphone which doesn't overheat on hard use. I'm not sure about Z1 though.

29. illiad

Posts: 132; Member since: Feb 07, 2012

Its stupid apple, promising a *fantastic* phone, users AND article writers get all expectant, then the phone comes out, to apple's 'what they thought was great' spec.. definatley 'living in a cave/ clueless'.. / GSMARENA shows more than 40 phones that have at least 1280x 720, 350ppi, 5 inch displays, and they think 1136x640, 326ppi, 4inch is great?? And every other phone can transfer file for FREE using bluetooth, where apple users have to use their 'minutes' or web access to do so.. (I'm talking about 'normal users' that do NOT hack, and find it difficult enough, just to use it..:) )

34. Ashoaib

Posts: 3259; Member since: Nov 15, 2013

Transfering data is the most prime issue which forced me to ditch my iphone 4s... now I have cheap chinese andriod phone and I rate it miles ahead of apple for great value of money... now I am from ilover(fool) to ienemy... hahaha

58. ncarlosmiguel

Posts: 206; Member since: May 14, 2013

If screen sharpness is your concern, most phone with 720p screen has less ppi than the ip5 because of its smaller screen. About file transfer, yeah its a very frustrating experience with apple.

10. Penny

Posts: 1844; Member since: Feb 04, 2011

Moto X battery is probably better than average. I don't think it has the largest battery in the world, but it's more efficient than most Android devices because it is running nearly stock Android. It also just got the 4.4 KitKat update, so we'll see if that helps/hurts battery life. My dad has the Moto X, and because he is an extremely light smartphone user, he gets well over a day out of the battery. A normal user would probably be looking to plug in by 8-10 pm every night.

43. Jommick

Posts: 221; Member since: Sep 10, 2013

As an owner of the phone, the best I can compare it to (if we went back three years) would be my ancient Samsung focus. Phone isn't anything spectacular, but when it comes to everyday use and just being a phone, it does just that. I do play games on my phone, but they're more quick and easy than anything. Basically, it's a phone that won't be winning any benchmarks anytime soon, but it doesn't need to, because it gets done what most people are looking for these days anyway - having a reliable phone.

56. troutsy

Posts: 378; Member since: Feb 17, 2012

Uh oh, you almost said "It just works"

61. Jommick

Posts: 221; Member since: Sep 10, 2013

I know, had to catch myself there. :P Seriously though, it's a good phone.

28. akki20892

Posts: 3902; Member since: Feb 04, 2013

HTC one - camera 100%.

2. ocilfa

Posts: 334; Member since: Aug 03, 2012

Still rocking my GS3. Between the great dev support, 64gb micro-sd, and a zero-lemon battery, I feel no sudden urge to upgrade.

9. JakeLee

Posts: 1021; Member since: Nov 02, 2013

And that's exactly the problem all the Android OEMs are facing. - No selling points for their upcoming successors. Some OEMs will abandon the business next year.

11. PBXtech

Posts: 1032; Member since: Oct 21, 2013

Cool story, bro.

13. PapaSmurf

Posts: 10457; Member since: May 14, 2012

For you. Upgraded to a Note 3 from a S3 because of full HD, S-Pen, upgraded camera and S800/Adreno 330 inside. You were saying?

19. bucky

Posts: 3771; Member since: Sep 30, 2009

He was saying the camera isn't that much better, 1080 on a tiny screen makes no difference, s pen is truly a gimmick and CPU/gpu that haven't really needed to change in the first place.

24. tedkord

Posts: 17093; Member since: Jun 17, 2009

S-Pen is no gimmick. And while 1080p on a 4 inch screen might not matter vs. 720p, it does on an almost 6 inch screen.

27. livyatan

Posts: 867; Member since: Jun 19, 2013

S Pen is a gimmick?? It is like saying the ability to have a mouse and a stylus support with your laptop is a gimmick. You clearly have no idea what the S Pen on the Note 3 is capable of, nor you ever have really tried it. The screen on the Note 3 is miles ahead of that in the S3- natural colors without horrid black clipping, huge size benefit, dramatically better outdoor visibility, and noticably increased sharpness. CPU & GPU? STRIKINGLY more capable, and future - proof. Battery runtime? Almost twice longer! So yes, you have no idea what you're talking about

30. JakeLee

Posts: 1021; Member since: Nov 02, 2013

It was in an article about *innovation*, not gimmicks. You can go back there and read my comments. You will find no single word about *gimmick*.http://www.phonearena.com/news/PhoneArena-Awards-2013-Best-Innovations_id49700 It's really sad when your memory fails, right?

55. JakeLee

Posts: 1021; Member since: Nov 02, 2013

I'd trust professional, unpaid reviews rather than unprofessional, paid reviews Sammy excels at financing.

40. Darth_Muffin

Posts: 18; Member since: Oct 06, 2013

Same here bro. Came from Note 1 which is still ok.

4. wilsong17 unregistered

im rocking my note 3 only complain is all the google apps i have on the phone lucky i greenify then but still why do we need all those app

8. Volcra

Posts: 21; Member since: Mar 16, 2013

Well since you're using greenify, I'm guessing you've already rooted your phone, why not use Titanium Backup to uninstall those Google apps you don't need, that's what I did~

33. wilsong17 unregistered

nah i just stop then because later i dont want to deal with the updates

60. Volcra

Posts: 21; Member since: Mar 16, 2013

well how can it ask you to update it if you've completely uninstalled it? :P

6. skuld

Posts: 44; Member since: Jan 10, 2013

and Sony is nowhere to be found. great job!

31. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

That would depend. Did they bother with the Sony users?

7. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

Im not surprised by these complaints because thats what people have been saying about these phones and/or companies for a while now. I was drilled about the battery life on HTC phones and............I WAS RIGHT!!!! Samsung is known for their batteries overheating, but has been better than previous models..........anytime you have a phone with no MicroSD card support is going to be a problem...........as for iPhones.....well.....their iPhones and they're trying to remain relevant Like I said before, every phone will have their problems so you have to be very careful in the phone you put your money, time, and patience into

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