Verizon fixes bug that let customers upgrade without losing unlimited data
posted by Alan F. / Sep 30, 2013, 3:37 AM
Now comes word that Verizon has apparently killed the bug, fixed the glitch and will no longer allow those upgrading to a subsidized phone keep an unlimited data plan. The big question is what will Verizon do with any orders that managed to take advantage of whatever problem was occurring with Big Red's website.
Verizon could decide to cancel any orders that should have required its customer to select a capped data plan, and there is precedence for such a decision. Years ago, when an incorrect price showed up briefly for the HTC Thunderbolt on Verizon's system, all orders done at the lower, incorrect price, were canceled.
We will have a call into Verizon once the sun rises in the states to see if we can find out how these orders will be handled. Stay tuned!
Posts: 3; Member since: May 14, 2013
I was the beneficiary of a similar "bug" when I pre-ordered the SGS4. I assume it's because I switched from another 4g phone and never had to call and activate the SIM card. Hope it sticks until my next upgrade!
posted on Sep 30, 2013, 4:43 AM 0
Posts: 913; Member since: Jun 28, 2012
Damn.. Wish I had seen the other article earlier.
posted on Sep 30, 2013, 5:11 AM 3
Posts: 142; Member since: Sep 14, 2010
Verizon frequently has bugs on their site related to upgrading and purchasing accessories, etc. Two weeks after upgrading my wifes line on our plan, I logged in to our account and it said her line was still eligible for an upgrade. So I upgraded again, and activated the phone on my line, which had been upgraded 3 months prior. I sold my Droid 3 for several hundred bucks and bought me a G-Nex. I check their site at least 2 or 3 times a day...take a quick 5 minutes looking for an issue to exploit. I mean as badly as they screw us on prices, software updates, etc, it sometimes feels nice to pull one over on them once in a while!
posted on Sep 30, 2013, 5:54 AM 0
Posts: 3295; Member since: May 17, 2009
Although I could see how they could cancel the orders for incorrect pricing, it seems that this should be a bit different since this was really about the T&C. Anyone who paid the correct price and gave an e-signature should be able to keep their new devices with the contract they agreed to. But I'm should vzw will find a legal loophole to screw these customers too, they always do.
posted on Sep 30, 2013, 7:09 AM 1
Posts: 498; Member since: May 21, 2013
"Years ago, when an incorrect price showed up briefly for the HTC Thunderbolt on Verizon's system, all orders done at the lower, incorrect price, were canceled." Really Mr Alan / Mr Writer, I posted this yesterday - see Post #5 posted 9/28/2013 at 16:38pm: http://www.phonearena.com/news
At least give me better credit or read your own site. Just plain old plagiarism I tell you - [IT'S TERRIFYING]!
By the way "Years ago" was actually March 17 of 2011 .... lol "years ago"?
posted on Sep 30, 2013, 7:30 AM 0
Posts: 37; Member since: Aug 30, 2013
yes 3 years ago without the 3
posted on Sep 30, 2013, 7:44 AM 0
Posts: 498; Member since: May 21, 2013
2 years: 6 months: 13 days: hours and minutes, grey area depending on when you start counting - TO BE EXACT (roughly). So, 2.5 or 2½ years and a few days doesn't quite add up to 3 years ago or "Years ago" - thank you!
posted on Sep 30, 2013, 7:53 AM 0
Posts: 409; Member since: Sep 20, 2011
As soon as I discovered the bug Saturday, I called all my friends with upgrades and unlimited data.
posted on Sep 30, 2013, 12:24 PM 1
Posts: 1; Member since: Sep 30, 2013
I was able to upgrade to iphone 5s an keep my 700 family plan with unlimited data on my line, have printed confirmation. Couldn't find a way to utilize the VERIZON30 coupon though - wish I could've gotten that glitch too.
posted on Sep 30, 2013, 4:51 PM 0
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):