Is Verizon allowing online upgraders to keep unlimited data even with a new subsidized phone?

Is Verizon allowing online upgraders to keep unlimited data even with a new subsidized phone?
On Saturday, a rumbling from Verizon customers seemed to suggest that those upgrading to a new phone online were being allowed to keep their unlimited data plan. Verizon has dropped unlimited data and has been trying like crazy to get grandfathered customers to switch to a capped data plan through an equipment upgrade.

But there have been conflicting reports about this. The original reports were from those who were not buying a subsidized handset which would  normally have allowed them to continue with the unlimited data plan. No big deal there. But on Sunday morning, reports trickled in from Big Red customers who ran through the upgrading process on Verizon's website, and would have been allowed to purchase a subsidized phone without losing their unlimited plan. On the other hand, at least one Verizon customer upgraded to the Apple iPhone 5s and had to leave his unlimited data plan behind.

Since many of those reporting that they were not prompted to switch data plans were merely going through the motions online, we wonder if Verizon would have forced the issue once the phone arrived and needed to be activated. We'd like to hear from some Verizon customers who have upgraded to a new phone this weekend, and either were able to keep or forced to lose their unlimited data plan.

One important piece of information for Verizon customers. Entering VERIZON30 in the coupon code box on the carrier's site will drop the price of a $199 phone to $139. 

source: DroidLife



1. javac

Posts: 102; Member since: Mar 04, 2013

I work at verizon and over the weekend we have not had anyone keeping their unlimited data. I am assuming it is a glitch in the system. Verizon is nothing if not consistent with their policies. I can call our higher ups and ask if he knows anything about this.

3. 14545

Posts: 1835; Member since: Nov 22, 2011

Honestly, with as many people in the comment sections that seem to be getting this to work, I can't see VZW doing anything to fix it after the fact. They would A) have tons of bad publicity from this B) Those receipts are legally binding contracts, and once the phones are delivered they could face legal issues from it C) if they attempted to "switch" people after the fact, then they could be opening themselves up to a FCC investigation for bait and switch. So, wayy to much to lose on VZW's part to not honor those that got in under the "glitch". Their only hope is to "cancel" the orders before they ship. (like BB and Amazon do when they screw up a price on their websites and people jump on them.)

5. Dorothy69

Posts: 498; Member since: May 21, 2013

They will cancel the orders, trust me, same thing happened with the Thunderbolt. Remember, that phone had the wrong price on the website when ordering went live on Vzw's Iconic Portal; those orders were delayed until contact was made with customers who had been able to place orders with the incorrect pricing.

9. 14545

Posts: 1835; Member since: Nov 22, 2011

That I can that see happening. But we'll see if some of these folks get shipping confirmations. That will be the final line of defense for VZW. After it leaves their warehouse, they are screwed.

10. 14545

Posts: 1835; Member since: Nov 22, 2011

BTW, FCC, was supposed to be FTC. Not sure why I hit C twice.

13. Dorothy69

Posts: 498; Member since: May 21, 2013

No biggie, my post below was supposed to be Smartphone not "Smarthone". Besides, many of the writers here usually make several "honest" typographical errors (hundreds even) ...... lol

4. Dorothy69

Posts: 498; Member since: May 21, 2013

Javac, you should further advise these fools that, even if they thought they got away with it, there's no way they keep their Grandfathered Unlimited Data on a subsidized Smarthone or an iSubsidized phone. The risk just isn't worth it; they must happily buy full retail like all us happy folk' with Unlimited Data and SuperSmart Galaxy Note II's, or SIV's, or One's, or Ultra Maxx's, etcetera .... etcetera ... etcetera ...

7. 14545

Posts: 1835; Member since: Nov 22, 2011

THEY DON"T HAVE A CHOICE. VZW can't arbitrarily change the terms midstream. That's bait and switch. (a) Accepting a deposit for the advertised product, then switching the purchaser to a higher-priced product,

11. javac

Posts: 102; Member since: Mar 04, 2013

As much as you would like this to be so all Verizon has to do is tell them it was a mistake and refund them the product. There are many ways for them to correct this if it was a mistake. If the customer does not recieve the product and recieves a refund then the contract is void.

12. 14545

Posts: 1835; Member since: Nov 22, 2011

That's what I said. But if they charge the customers card then they will have a hard time wiggling their way out of it. So if the phone ships they are pretty well screwed. They can't just call you after it ships and say "we made a mistake, can we refund you and you forget this ever happened". See my reply to Bernoulli above.

17. javac

Posts: 102; Member since: Mar 04, 2013

If it ships then they wont care they will let it go and wait for them to sign a new contract. It really is not that big of a deal to Verizon. They are still the number 1 network at the end of the day. Plus 4G LTE-A is coming our way soon

35. Dorothy69

Posts: 498; Member since: May 21, 2013

1. It won't ship. 2. Online (phone/contract) orders are reviewed and manually processed; customer enters card information but, the card is not charged until the order is processed and item (phone/s) ships. Hence, all phone orders online are really "pending" until processed. P.S. Bernoulli is a bitter former Verizon subscriber, his input itself is as null & void as the orders discussed herein.

18. Dorothy69

Posts: 498; Member since: May 21, 2013

I completely concur. There are few technicalities however, let us recall Contract Law 101: "Offer and Acceptance" technically speaking, not until the customer "accepts" (or in this case receives) the phone is the "Offer" binding and, as with most contracts, it is not until the contract is fully executed that it becomes binding and, since Verizon (we assume) has not shipped said orders, it may make revisions (or corrections) to its' "Offer". It could also be a sneaky way of trying to trick people who have Unlimited Data to bite; I aint' stupid and I aint' bitin'. (At least until it's confirmed)

24. javac

Posts: 102; Member since: Mar 04, 2013

Your also forgetting that both parties have a 14 "trail period" in which either party can cancel. it is rare for a carrier to cancel a contract but it does happen. I still dont think that verizon will do this but there are many ways around it. Verizon will most likely not care and move on with business as usual. Think about this they are well in 1st place in America i doubt they will make any changes. They will fix the "glitch" if it is a glitch and move on. once the LTE-A comes out no other carrier will be anywhere near on par with Verizon. They are well aware of this fact as well.

95. miles16852

Posts: 241; Member since: Oct 20, 2011

LOL! you have verizonitis! its gone to you head, verizon is not number one period!

15. Andman314

Posts: 61; Member since: Apr 27, 2011

Now Verizon fixed the issue............ Unlimited data is GONE!!!!!!!!!!!!

23. Dorothy69

Posts: 498; Member since: May 21, 2013

And, the people who placed orders with that glitch will have a decision to make: keep the subsidy discount or keep Grandfathered Unlimited Data. I'm happy with being able to use over a hundred Gigs when I want to.

71. Mr.Verizon

Posts: 24; Member since: Feb 12, 2012

I can't quite agree with you, i manage a verizon wireless indirect store in Chambersburg Pa and did about half a dozen upgrades over the weekend and each person kept their unlimited data. I even used my wifes upgrade to alternate Iconic order the Note 3 and even our DM used his upgrade to Iconic order the same thing and we both got to keep it. Im assuming either this is a glitch (maybe someone got fired and had capability to do this before they left) or since they screwed up millions of upgrades from the 20 month contract realignment to 24 months or one last thought, maybe verizon's iphone sales haven't been the greatest and they prob know exactly how many people still have unlimited data and an iphone so its possible they are doing this so they can meet the contract obligations they have with Apple. As everyone should know, if you don't sell the amount of iphones in your carrier agreement with apple, you get to pay a hefty Fee*. Which is why corporate stores over the last few months were pushing the hell out of the iphone even though its almost the worst gross profit smartphone.

72. Dorothy69

Posts: 498; Member since: May 21, 2013

"Almost the worst"????? You can probably garner a higher gross profit selling mink coats to PETA or Hooters meal ticket vouchers to the cast of Glee.

6. Ant34

Posts: 193; Member since: Aug 10, 2013

I purchased a Note 3 yesterday and it allowed me to keep my unlimited plan. If they try to change things up I'm going to cancel my service. I've been looking for a reason to quit them anyway.

8. 14545

Posts: 1835; Member since: Nov 22, 2011

There is no reason you shouldn't be good. VZW, for all it's flaws, isn't dumb enough to try and screw with your contract after they ship the phone. That would be on every major news network in 24 hours if they did. That's not the kind of publicity that VZW, or any company, would want.

19. javac

Posts: 102; Member since: Mar 04, 2013

Where would you go? Just wondering

22. 14545

Posts: 1835; Member since: Nov 22, 2011

I'll probably head to Tmo and save about 50 a month. At this point, any changes to my plan are going to cost me 40 more a month according to VZW's on online tool. 2gb was never reasonable to begin with. They thought 5gb was reasonable in 08 on EVDO, so why is 2gb the new reasonable when lte is cheaper to operate? I get it's supply and demand, but VZW and ATT should be brought up on charges of collusion. I mean it's awfully strange that their pricing structures are nearly identical minus a few nuances. And when one does something, the other follows within a month or so. (and never to the customers benefit) Which makes one really wonder if they are competing at all.

28. javac

Posts: 102; Member since: Mar 04, 2013

Just be aware of tmobiles plans man. i wont try to stop you but their plans come with paying for the phones monthly as well. that adds about 20 bucks a month. you also have 500mb at $50, 2Gb at $60, and Unlimited at $70. But you also have your $20 a month for a phone assuming you have good credit. Just be careful of the fine print man

32. 14545

Posts: 1835; Member since: Nov 22, 2011

I've read the fine print. I know they throttle you at 5gb, but that is still a reasonable solution and a reasonable "cap". 2gb is not. Also, myself and my fiancee use android, and my mother uses a dumbphone. So I can get cheap nexus device for 300 instead of the 600 though VZW. Then the best part, VZW doesn't get the change to gimp it(like they did with my S4) and load it with bloat. I know I b!tch much about VZW, but as a long time customer(06 for me and 04 or something for my fiancee) I feel like VZW doesn't want my business anymore. In the last 2 years(since roughly the time they got the iphone) their pricing and willingness to be competitive has practically stopped. I get they are still adding customers, but they are running long time loyal customers off. So I'll be interested to see their churn in the next year or two, because they are not the same company I used to deal with.

37. javac

Posts: 102; Member since: Mar 04, 2013

They dont throttle you at 5gb. they will throttle you at 500mb, 2gb, then 5gb. if you are going with the 5gb plan you will be paying around $90 per line that is on that plan. The 5Gb plan is priced at $70 per line, then you have to add the $20 for a smartphone per month. If you do 2 of those you will be paying around 180 for just 2 lines. The other companies are doing things like t-mobile. you pay 100 now and $20 on you bill for the next 24 month. They are not as good of a deal as you think they are

41. 14545

Posts: 1835; Member since: Nov 22, 2011

That's what I just said. I just priced it out using the "unlimited option" for lines 1 and 2. 3 for the 500 mb option. So that means I have 5/line on the lines I care about. It's not 70 per line, please go price it for yourself and stop selling for a moment. I was going to take a screen shot of the page, but it doesn't show everything in the frame so it would be like 3 jpegs. So I'm not going though all that. according to tmo's checkout it's 130+ fees/taxes monthly. So add the max of 30 / 2 phones and it's still only 190. (assuming financing) This is particular to my specific account, but VZW at 6 gb was 240 IIRC. At the minimum of 2gb on my current none share plan is 180 base vs. my current 159.xx. I pay 195 a month now, so add 35 to 180 and it will be 215, just for attempting to stay a VZW customer. Also, with VZW, you still have a new device charge + upgrade fee. So ~240-250. So really all VZW is subsidizing is about 400(maximum subsidy). So really, once you equate them, it's 800/24 (two brand new s4's as an example) =34 a month +130+ taxes fees= approx 170 to 180. SO it's not 180 for two lines, it's one 180 for 3 lines, one line with 500 mb in data(which I don't even have on the third line now) and UNLIMITED everything else.

43. 14545

Posts: 1835; Member since: Nov 22, 2011

Since you think I don't understand the difference between the 500 and "unlimited" plans on Tmo, here are the screens.

48. javac

Posts: 102; Member since: Mar 04, 2013

I understand what it says but i can promise you that wont be what your paying. My friend on tmobile pays 300 for his 3 lines on tmobile. just be careful dude

50. 14545

Posts: 1835; Member since: Nov 22, 2011

Huh? How? I don't see how he isn't paying that above when it clearly states what you pay minus the usual. There is no overages, so if he is paying more then he must be on an older plan and going over, or a billing error.

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