Verizon extends deadline, offers service to some rural roamers it had forced to leave its network

Verizon extends deadline, offers service to some rural roamers it had forced to leave its network
Last week, we told you about 8,500 rural Verizon customers that were being forced to leave the nation's largest carrier. Because these customers live in areas where the Verizon network doesn't reach, the LTEiRA program entitled them to free roaming over pipelines belong to smaller, rural carriers. But Verizon still had to pay these tiny wireless operators, and the result was that Verizon was taking in from its LTEiRA customers less than what it was paying out in roaming charges. As a result, Verizon was planning on removing these customers starting on October 18th.

As we told you last week, some of these people were going to be stuck since they had no other place to turn to for wireless service. The local community carriers are not accepting new subscribers, and other major carriers do not have service in these areas. Additionally, some of the LTEiRA customers are first responders who dearly need their wireless connection to perform their duties and save lives.

Today, Verizon's director of corporate communications, Kelly L. Crummey, sent out an email in which he announced that Big Red is extending the deadline to December 1st for the 8,500 affected Verizon customers to find a new wireless operator. If a customer has no alternative carrier to sign up with, Verizon will offer them the option of signing up for one of the following Verizon plans: S (2 GB), M (4 GB), 5 GB single line or L (8 GB). Those signing up to a Verizon plan must do so before December 1st.


source: Verizon

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10 Comments

1. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

So Verizon is complaining about losing money on 8500 subscribers when their total subscriber base numbers around 100 million? And why are they offering these subscribers limited data plans when in events leading up to this they were trying to get them on unlimited data plans to cover the costs? That makes no sense. So what other problems is Verizon having? Diamond shoes too tight? Wallet won't hold all of their $100 bills? Verizon can eat a bag of dicks.

3. bambamboogy02

Posts: 838; Member since: Jun 23, 2012

As with any business, they are limiting the negative impact to revenue. It sucks for the customers who are affected by this, it truly does

4. PhoneInQuestion

Posts: 496; Member since: Aug 20, 2017

With the rumored Sprint-T-Mobile merger Verizon is really dead set in being the arrogant obese schoolyard bully.

6. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

A company the size of Verizon blows more on inconsequential things than what this would cost them. Add to that the negative PR they're receiving because of it, and it might actually cost them more in the long run. And it's things like how they're handle this is what burns me up. They entered into these agreements with regional cellular carriers to boost their signal footprint for their coverage maps, and I guarantee that once they're out of these agreements, their coverage maps will he the same as they were when they were under contract. I asked them about their maps and their response was that they didn't show ACTUAL coverage, only here they were ABLE to offer coverage. That's like Ford saying their truck COULD get 50mpg on the highway, but only with no one else in the vehicle, going downhill with a tailwind.

8. tuminatr

Posts: 1124; Member since: Feb 23, 2009

You are aware all the providers do this. I remember when I worked at Verizon T-Mobil did this three separate times to a large group of customers. I saw sprint do this a few times. One of my co workers moved to Grand Forks,SD and he said he would get 100+ people per month from all the other providers coming in to switch because they received similar letters. Read your subscriber agreement it states they can do this if you move out of the area where your network provider offers service.

9. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Then they need to show these areas as roaming on their coverage maps. Currently my home is shown in strong coverage area, but talk to Verizon and it's in a low signal area. Maybe if they were more truthful about their coverage, this wouldn't be an issue.

10. The_Innovation

Posts: 648; Member since: Jul 18, 2012

Shatapp

2. PhoneInQuestion

Posts: 496; Member since: Aug 20, 2017

Verizon, Bend Over, Here It Comes Again!

5. L0n3n1nja

Posts: 1557; Member since: Jul 12, 2016

Basically these Verizon customers live in a place Verizon doesn't actually have coverage and they use another network that charges Verizon for its use of roaming. T-Mobile did the same thing to me years ago because I moved some place where I roamed off AT&T all day every day, went weeks at a time without being in range of a T-Mobile tower.

7. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

They still did that up until about a year ago. I tried to get service with T-Mobile, because they have roaming with AT&T in my area (it's spotty coverage but I wanted to give them a try). They said that if a certain percentage of your usage was in a roaming area (like 75% or higher) they couldn't offer service to me. Now they will offer me service, but limit me to 2g for voice and data, and I'm last in line for tower use. It's similar to how roaming worked years ago, the towers assign priority to customers who are on their home network, and people who roam are second.

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