T-Mobile accused of misleading customers with inaccurate camera specs

T-Mobile accused of misleading customers with inaccurate camera specs
Several weeks ago, we reviewed the latest myTouch and myTouch Q smartphones for T-Mobile, and one of the things we didn't quite like were their 5-megapixel cameras. Oops, did we say 5-megapixel cameras? Yeah, because that is what is listed on the specs sheets for both devices. Yet in reality, the photos that they snap are of lower pixel count, as a recent blog post at Consumer Reports points out.

Here is what it all breaks down to: the maximum resolution, at which the T-Mobile myTouch or myTouch Q can take photos, is 2560 by 1536 pixels, which translates to a 3.9-megapixel image with aspect ratio of 16:9. Other 5-megapixel cameraphones would usually go up to 2560 by 1920 pixels, which will produce 4.9-megapixel photos with aspect ratio of 4:3. In other words, the two myTouch smartphones crop photographs in order to deliver wide-screen images, but about 1 million pixels are being sacrificed along the way. And that isn't cool.

Yet technically, T-Mobile is not exactly misleading its customers as the myTouch and myTouch Q really do come with 5-megapixel camera sensors; it is the devices' software limitations that are causing all the confusion. On the other hand, it would have been nice if there was a disclaimer letting people know that the photos these smartphones produce aren't what they might expect. What do you, guys, think? 

Related phones

myTouch 2
  • Display 4.0" 480 x 800 pixels
  • Camera 5 MP / 0.3 MP VGA front
  • Processor Qualcomm Snapdragon S2, Single core, 1400 MHz
  • Storage 4 GB + microSDHC
  • Battery 1500 mAh
myTouch Q 2
  • Display 4.0" 480 x 800 pixels
  • Camera 5 MP / 0.3 MP VGA front
  • Processor Qualcomm Snapdragon S2, Single core, 1400 MHz
  • Storage 4 GB + microSDHC
  • Battery 1500 mAh

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8 Comments

1. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

It's still a 5 megapixel sensor... yeah, they could add a disclaimer about the software imposed limitations, but even without it I'm not butthurt over this. I don't see it as any different than having a sports car with a herd of ponies under the hood and being bound by traffic laws to keep it at 65 or under. Besides, as long as the people taking photos with those phones are happy with picture quality where's the issue? I thought we were over quibbling about megapixels now... that's so 2010.

3. thelegend6657 unregistered

Thumb you down by accident , sorry

4. Captain_Doug

Posts: 1037; Member since: Feb 10, 2012

You can just press the thumbsup button and it takes away your downvote.

6. -box-

Posts: 3991; Member since: Jan 04, 2012

Thumb buttons disappear after your vote...?

5. -box-

Posts: 3991; Member since: Jan 04, 2012

Agreed. Take the best phone camera out right now for example: the Nokia 808 PureView has a 41MP sensor, but the max resolution for a photo is 38MP. It's classified as a 41 because of the software and how it takes the photos. This seems to be a similar [non-]issue

8. thelegend6657 unregistered

I rather take a lower resolution 16:9 photo than a higher resolution 4:3 photo

2. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

nahhh, T-Mo is in the clear. you can always get an app that'll take full advantage of the 5MP Sensor. the point is that it's the hardware that matters in this case.

7. GALAXY-S

Posts: 701; Member since: Jun 07, 2011

People jus want to find something to B!tch about all the time.

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