T-Mobile HTC One update results in loss of camera feature, fix is coming

posted by Alan F. / Jul 23, 2013, 9:31 PM

T-Mobile HTC One update results in loss of camera feature, fix is coming

The T-Mobile version of the HTC One recently received an update that left the camera without the HDR mode. The setting is still there for capturing video, but has disappeared when it comes to using the still camera. Some were wondering if the Taiwan based manufacturer had decided to pull the High Dynamic Range feature for some reason.

In case you're wondering what HDR does, when you take a picture with the setting on, three different versions of each picture you snap are produced inside your phone. Each of the three are at different exposures. Your phone will do the heavy lifting as it puts the three exposures together to form one better looking photo.

HTC says that it did not remove the feature and is blaming the disappearance of it on a bug that was part of the software update. But HTC says that it is aware of the issue and that it is working on a fix. Hopefully, for T-Mobie customers with the HTC One, HDR will reappear soon.

"A recent software update for the HTC One on T-Mobile USA provides a number of software fixes but it also inadvertently removes HDR mode from the camera settings. HTC is aware of this issue and will be pushing out a fix for impacted customers as soon as possible."-HTC statement

source: AndroidCentral

UPDATE: T-Mobile and HTC have already started sending out the update that returns the HDR feature to the HTC One camera. Kudos to the pair for their quick work in resolving this issue.

source: AndroidCentral

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12 Comments

1. Fuego84

Posts: 357; Member since: May 13, 2012

Dang I was just in going to buy one tomorrow on t-mobile. Wait is this HDR something that is on by default or an option to turn on? If it's an option to turn on then I might not really mind it's not there as I usually don't mess with the camera options except for resolution size.

posted on Jul 23, 2013, 9:37 PM 0

2. DigitalJedi_X2

Posts: 346; Member since: Jan 30, 2012

It's just an option to turn on.

posted on Jul 23, 2013, 9:48 PM 0

3. Cha7520

Posts: 222; Member since: Oct 31, 2010

I never use it on my HTC one...makes pictures way too bright.

posted on Jul 23, 2013, 9:54 PM 0

4. sprockkets

Posts: 1612; Member since: Jan 16, 2012

You use it when you are say, looking at the sky but want the ground also to not be washed out.

posted on Jul 23, 2013, 9:58 PM 0

12. Shatter

Posts: 2036; Member since: May 29, 2013

Exmor RS is better.

posted on Jul 24, 2013, 3:42 PM 0

5. flynfree

Posts: 374; Member since: Jun 09, 2013

Doubt to download and install the update to my hTc one, wait for the fix.

posted on Jul 23, 2013, 10:14 PM 0

6. mi55u unregistered

camera feature or not HTC still sucks on camera anyway, why border?

posted on Jul 23, 2013, 10:29 PM 0

7. jckceric

Posts: 11; Member since: Apr 02, 2013

Yeah, I don't understand why countries need borders either.

posted on Jul 23, 2013, 11:01 PM 3

9. flynfree

+ 1 to that... ha ha ha ha ha!!!

posted on Jul 23, 2013, 11:27 PM 0

8. flynfree

I've already updated, missing the hdr feature, it's ok, I'm not using that much. Still 4.1.2 jb.

posted on Jul 23, 2013, 11:21 PM 0

10. Taters

Posts: 6474; Member since: Jan 28, 2013

Man, HTC is worse than I even thought. They can't even make a proper software update without immediately releasing a fix. Will they ever get anything right on the first try?