Surface Pro 3 tablets hit yet another bump – i7-equipped units overheat and shut down

Surface Pro 3 tablets hit yet another bump – i7-equipped units overheat and shut down

Surface Pro 3 tablets equipped with Intel's Core i7 started shipping to customers in the US just a few weeks ago. Unfortunately for the users wanting to use the most powerful version of Microsoft's "laptop killer", the i7-laden slate seems to be prone to overheating even when performing the simplest of tasks.

Well, not all of the units are acting out, but the problem seems to be prominent, especially with devices from lots 1428 and 1429 (you can see your lot printed above your serial number, on the back of the device). At least this is what the inquiring users over at the Microsoft Community forums seem to be speculating, as they are collecting information about the issue in a thread created for this exact purpose. The starter of said thread is now on his 4th Surface Pro 3 tablet, which still has the overheating issue.

Users are reporting the fan switching on and spinning at full speed when the tablet is only used for web browsing or even idling. It eventually overheats and turns off automatically, displaying the thermometer icon until it cools down. Other threads across the community boards list different complaints – overheating while playing games from the Windows Store (which are meant to run flawlessly on the much less powerful ARM processors, so the Core i7 shouldn't even break a sweat), fast battery drain and deformation of the back panel, or any mixture of the symptoms listed above.

The Surface Pro 3 has had a bumpy road so far – it had an infamous glitch with its Wi-Fi connectivity that was fixed around a month after the i5 model first launched. With the new i7's overheating issues, one might start to wonder what exactly Microsoft's QA process is. Here's hoping that Microsoft is on top of that and will fix it fast.

source: Microsoft Answers via WPCentral

Related phones

Surface Pro 3
  • Display 12.0" 2160 x 1440 pixels
  • Camera 5 MP / 5 MP front
  • Processor Intel Core i7
  • Storage 512 GB

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57 Comments

1. wilsong17 unregistered

Where are the window fans at? Too much power required a fan or a cooling system

5. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Doing work stuff, on their work devices? Seems to be a lot issue and not a overall device issue. Remember the android tablets heating up and warping it? Hell i just exchanged a note 3, 2 days ago with a warped back for overheating. Things happen, it is called a warranty, it is why i am on my 4th note 3 now, friend is on his 1st since it launched. Also if the publisher of the article wants to see MS QA process, there is videos of how they design and test the surface.

12. Finalflash

Posts: 4062; Member since: Jul 23, 2013

Or their surface tablets just over heated and now they can't comment on this. MS hardware has always been kind of crap and again, like the iOS equivalents, their fans really don't hold them to the fire. The Xbox 360 and Xbox One have both been hardware nightmares because MS either doesn't test the units or uses subpar components alongside very powerful components. Likely this issue is a result of bad thermal pads and placements of said pads just like in the Xbox 360 days. Maybe they should just stick to software and let those who have more luck with hardware deal with that.

14. GreekGeek

Posts: 1276; Member since: Mar 22, 2014

Bad chip + underpowered fan = Disaster Haswell has been the most loathed enthusiast cpu thus far. Not only does it heat up fast, but it is poorly constructed as well. I would avoid any Haswell - based laptops in the market right now because it's not really all that great.

19. Armchair_Commentator

Posts: 222; Member since: May 08, 2014

Is this just a laptop issue? cause my desktop haswell runs better and cooler than my sandy bridge and sandy E and Nehalem did.

53. Liveitup

Posts: 1798; Member since: Jan 07, 2014

@ssdroids why am I not surprised. Do you clowns realize that its technology and these things happen regardless of the platform. You act like stuff like this is only exclusive to Surface, such clowns. http://www.androidtablets.net/threads/tablet-shuts-down-unexpectedly.23287/

16. Pattyface

Posts: 1658; Member since: Aug 20, 2014

The Xbox one has been pretty reliable dude.. Sure you can dig up something as you can with anything these days but nothing like the 360.

52. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Xbox One is also the weakest in term of raw GPU processing power. PS4 is already not that great in term of being the next gen console. Xbox One is worst!! I will keep to my PC for high end gaming for now.

21. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Yes their tablets all of them overheated. They will get a replacement under warranty. That's what it is for. I have 3 laptops, 2 of them get hot enough and loud enough that we simply dont use them anymore. Is that doom and gloom? No. Out of the millions sold how many actual units are bad? In the day and age of instant, zomg, how many are bad. I hold them to the fire, just like i hold my note 3 for being what it is, 4th replacement. My Launch 360 runs fine, i havent started it up in 2 yrs since i got the black 360 and slim. Both are working everyday 10hrs+ a day playing games or videos with 4 kids. No issues. My X1 doesnt have issues either. My friends kinect went bad but that was promptly replaced. And talking about the 360, they gave a 5yr warranty to their devices and replaced them with no worries. So why am igoing to hold them to a fire when tehy went above and beyond covering their customers?

35. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Use Chrome, Heating issue is over. It makes old laptops usable again where as IE, well lol.

46. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Chrome has proven to kill battery and use unnecessary process in laptops. For years, so yes use chrome. Windows 8 can run on very old hardware as well, giving you ie11. Plus if you are on a system from that old, chances are your browser is the least of the worries.

38. AfterShock

Posts: 4146; Member since: Nov 02, 2012

"their fans really don't hold them to the fire. " Their fans hold the fire back in more the one way.

40. wilsong17 unregistered

You are full of shyt.. there are 7 note 3 in my family none of them have issues. . Mine and my wife are both running the rom tweaked 3.0 the only time mine heat up is when changing and playing heavy graphics fames but them again I have the 10000mah zero lemon battery with 128 gb sd card

45. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Cool story bro? Point was that with all the note 3's sold, I am not the norm. But that doesn't make it any less true either. I deal daily with multiple note 3 exchanges (and s5's and htc ones), most I contribute to user error, others are clearly not. Today I handled an account that had 5 note 3's, battery issue first one, heating second, charger port 3/4th and screen on 5th. So just because my launch doesn't have 3 red rings does that mean I can tell everyone they are full of shyt? Not really.

18. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

Having a life, unlike the Android fans.

41. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Pulling their i7 S3s out of freezer so they can retort?

2. GreekGeek

Posts: 1276; Member since: Mar 22, 2014

The laptop that can replace your frying pan

39. wilsong17 unregistered

Hahaha ah omg

50. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Lol. This is what happens when a dumb company like Microsoft peddles a snake oil tweener machine as the world's best tablet + notebook combined. It ends up being good at neither. Because Microsoft is a moribund monopoly, the people who work there just make mediocre junk and don't care. At least the Surface 3 can be used as a frying pan. And after it melts, I guess maybe it will make a good floor wax.

3. Felix_Gatto

Posts: 942; Member since: Jul 03, 2013

l think the Haswell i7 isn't ready for tablets, so l will wait the Surface Pro 4 with 14nm Broadwell.

4. GreekGeek

Posts: 1276; Member since: Mar 22, 2014

According to early reviews, the fan noise is unbearably LOUD. Looks like This product is / will be a terrible disaster. Any word from the shills?

10. ihavenoname

Posts: 1693; Member since: Aug 18, 2013

Unbearably loud fan noise, very high temperature. "The tablet that can replace your jet engine".

6. AfterShock

Posts: 4146; Member since: Nov 02, 2012

I despise how browsers of all sorts when viewing web pages needs so many cpu cycles. Truly one of the largest consumers of mobile an stationary power, just to surf the web. This area needs sudden attention before any other imo. Poor coding is killing machines, batteries an requires more horsepower to handle all the utter net garbage on sites.

22. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

And chrome has proven to be the worst in this regard....killing laptop batteries since 2xxx

30. AfterShock

Posts: 4146; Member since: Nov 02, 2012

What a trolling load of funk. IE holds the title for burning more of the worlds power to surf then any other, isn't IE still the dominant browser that this crap is written for? I ask you to PROVE this claim that chrome is the worst, if you can? Aslo, thanks for making it a OS line problem, nothing like spewing spunk like you just did, not sure why you had to drag eco systems into this but whatever shilly.

48. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Used Google and Bing to get your answer, was it really that hard to search. "Chrome killing laptop batteries" http://www.forbes.com/sites/ianmorris/2014/07/14/googles-chrome-web-browser-is-killing-your-laptop-battery/ Have no clue what you mean by OS line problem etc, unless you're in left field with chrombooks and chrome OS?

54. AfterShock

Posts: 4146; Member since: Nov 02, 2012

Oh that bug, the Windows one where it demands a clock rate set at a certain point lol. Linux an Mac do not suffer from programming error of the OS, Google will fix that, an leave IE as the most costly in power browser to use.

57. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

A bug that no other browsers seem to be affected by? Yes bad os code or simply bad google developers. You have no idea what linux or osx are affected by, and if linux was king it would have been king long before windows xp was. Also IE11 consistently scores above chrome in speed and memory tests. THe only thing that gets hit is the html5 and css3 compliancy and i could talk about that, but would require more than i simply think you would follow along with, imo that is.

7. droopyar

Posts: 5; Member since: Aug 25, 2014

Strange case, i was supposed to buy this device the top of brand, but overheating is the worst problem on laptops. I have to sell my HP laptop for this problem. So, until Microsoft not resolve this i will NOT buy surface 3

8. GreekGeek

Posts: 1276; Member since: Mar 22, 2014

The fan will eventually gather dust and lint, can the user just simply unscrew the back of the tablet and clean it? Probably Not That'll be $50 for the service fee sir!

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