SquareTrade finds that the Apple iPhone X is fragile and costly to repair

SquareTrade, the company that offers protection plans for smartphone users (and is now owned by Allstate), took the new Apple iPhone X into its labs where it had scientific robots conduct a number of tests on the tenth anniversary model. The results were not good. As SquareTrade says, "The iPhone X’s new all-glass front and back and lack of a home button
lead to the most breakable iPhone ever."

SquareTrade put the iPhone X through six tests. The tests and the results were as follows:

  • Face Down Drop Test: On its first drop, SquareTrade saw the iPhone X shatter, its screen become unresponsive and its widely touted facial recognition feature fail completely.
  • Side and Back Drop Tests: Remarkably, the side drop did the most internal damage to the phone. While the outside of the phone only suffered cosmetic damage, the screen was rendered inoperable. Meanwhile, the back drop completely shattered the back panel leaving loose shards of glass, making it difficult to hold.
  • Dunk Test: The iPhone X fared similar to the iPhone 8 and 8 Plus models, surviving 30 minutes under five feet of water with some audio muffling during playback.
  • Shot Test: Meant to simulate a phone falling off the roof of a car, the shot test showed that the iPhone X is prone to damage from a variety of drops. While the screen and back panel did experience cracks, the biggest damage came from both Face ID and the new "home" swipe command failing.
  • Tumble Test: Sixty seconds in the Tumble Bot was no friend to the iPhone X either. Although the screen was able to recognize touch through cracks suffered during the test,  the "home" swipe command failed, stranding users in the app that happened to be open.
  • Repairability: SquareTrade’s Master Technician noted that the iPhone X has a thinner, more costly OLED screen that’s more expensive to replace, a smaller logic board, multiple cables, and a split battery that’s more difficult to remove. All of which may be why Apple is charging a whopping $279 for front screen replacement and $549 for other repairs.

As we told you last week, SquareTrade announced the lowest priced protection for the Apple iPhone X at $129 for two-years with a third year priced at only $30. This plan is available for other smartphones as well, and can save you $200 over the cost of carrier-offered plans.

Check out more about the breakability of the iPhone X by clicking on the video at the top of this story. And if you're still interested in buying the phone, you might want to consider a case and a protection plan just to cover all of the bases.

source: SquareTrade

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)



3. Peacetoall unregistered

I heard somewhere that just changing iphone x back glass would cost 530$ is it true

4. nikhil23

Posts: 503; Member since: Dec 07, 2016

yes it is

7. worldpeace

Posts: 3135; Member since: Apr 15, 2016

It's a nice way to "force" users to pay for apple care.

15. mikehunta727 unregistered

That's so dam crazy.... wtf, I'll never be able to even like believe the price they are charging for the back. That is ridiculous beyond belief... insurance is a must

16. Peacetoall unregistered

I don't think so that any insurance company would cover such expensive coverage

26. Macready

Posts: 1830; Member since: Dec 08, 2014

They will, but up the price for insurance accordingly...

6. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Fake news. Tim Cook said this phone have the 'strongest glass ever" /s

9. AronWunarso

Posts: 245; Member since: Feb 21, 2016

Might be a typo. Probably "Weakest glass ever".

10. Rocket

Posts: 709; Member since: Feb 24, 2014

Well, i dont have to worry about that because i dont use iphones, lol

11. TerryD

Posts: 560; Member since: May 09, 2017

If you break the back of the phone just get a skin for it, much cheaper

14. Cat97

Posts: 1983; Member since: Mar 02, 2017

But can you live with the thought of having a broken phone ? I would just prefer to throw it out and get a new Android flagship for the cost of the back glass repair.

12. bucky

Posts: 3795; Member since: Sep 30, 2009

Too many people are overlooking the 8 plus because of the x. My first experience with the plus size iphone and i must say, I'm pleasantly surprised.

13. palmguy

Posts: 987; Member since: Mar 22, 2011

But glass is not brittle. It doesn't crack or break. Does it?

17. p51d007

Posts: 705; Member since: Nov 24, 2013

WOW! Dropping a $1,000.00 phone, results in it BREAKING...go figure. If manufacturers really cared about their customers, and, they don't, instead of "slim, stylish, colorful, sexy", they would make them more robust, say, with a rubber bumper around the edge of the display etc. But, the hipster/trendy types own the smartphone industry, so slim, colorful, sexy, stylish, expensive and BREAKABLE will continue.

19. Derekjeter

Posts: 1557; Member since: Oct 27, 2011

There’s something really wrong this phone. 1. Connection issues, in the states and visiting family in TJ Mexico, I didn’t have service, the phone would loose connectivity while my Nexus 6P worked flawlessly. In the states it’s a lot slower on data. Apps buffer, YouTube, IG, Netflix, among others. 2. Apple claims the speakers are 30% louder but my sisters iPhone 8 Plus speakers sound a lot louder than my X. BS! 3. The chrome bezel already scratched very easily. If I need to return it for whatever reason, I know Verizon will start some s**t about it. 4. I really don’t see a huge difference on the screen coloring from the iPhone 8 to the X. It still looks like an old iPhone screen. 5. The NOTCH!!! Holy s**t it’s annoying, 80% of the apps haven’t been updated and the screen resizes to a smaller screen than the iPhone 8 Plus. I can’t stand the screen it’s not worth all those things that notch carries. Overall what a huge disappointment. I will return it Tuesday. It’s not worth the money. The only good thing about it is the size. I love how small it is compared to my iPhone 8 Plus and my Nexus 6P. It’s a shame they couldn’t do this right.

22. Peacetoall unregistered

I heard the reception issues too. They are really bad.

25. Derekjeter

Posts: 1557; Member since: Oct 27, 2011

Dude, the reception isssues are horrible, honestly I think I’m going back to my iPhone 7 Plus. This iPhone is just a joke of a launch. This is why I’m all for just having companies launch a new phone every two years to make sure they test everything before launching these half baked devices.

30. Peacetoall unregistered

I think just like iphone 4 was kind of a mess and iphone 4s didn't face cellular ossue . iphone X for apple is a first of its kind so the manufacturing will be not upto the mark. Iphone XI will not face such issues

38. darkkjedii

Posts: 31664; Member since: Feb 05, 2011


23. dnomadic

Posts: 445; Member since: Feb 20, 2015

I'm contemplating returning both of mine... I purchased 2 (both of which were supposed to be sold), then I though I might keep one....But now I'm really thinking the best idea is to return these phones (unopened)... Lovely as they are, I'm not sure if I want to take on the issues. Stick with the S8 Plus and wait for the next beast in the S9, wait for another best buy Note 8 sale, or wait for the Iphone X to resolve it's issues.

33. bucknassty

Posts: 1373; Member since: Mar 24, 2017

yeah i did the same about ordering 2 and was going to sell them.. looking at the trending prices, i dont think people are going for this phone as much as they use too... too much of a risk, especially with those repair costs.... ouch

20. jeroome86

Posts: 2314; Member since: Apr 12, 2012

In other shocking news gasoline is flammable. Bears have bowel movements in the woods.

21. Peacetoall unregistered


24. dnomadic

Posts: 445; Member since: Feb 20, 2015

This year has been full of duds: Note 8 (too similar to my S8 plus (still want it) Iphone X: lot's to mention S8 Plus (st-St-Stuttering (still love mine) Essential Phone (not so essential) Iphone 8 (Iphone 7, 6s, 6 all the same) V30 (well it's LG underachieving again) Pixel 2 XL (the one I held out for) a myriad of issue

27. Macready

Posts: 1830; Member since: Dec 08, 2014

The list of issues is growing but the one I didn't see coming is this one: https://www.youtube.com/watch?v=sI1YELmjh9g&t=67s Mind you, this is from an Apple oriented website and they show the Note 8 to be faster in most cases. How is that possible when the X is supposed to: - have a more efficient OS - have a single core speed that is more than twice as fast - have a multicore speed that is about 67% faster - have a GPU that is about 30% faster - have faster storage (read/write) speed Baffled.

29. bucky

Posts: 3795; Member since: Sep 30, 2009

Thats crazy considering the iphone 7 is normally shown smoking the note 8 all over the place, let alone the ip8. The x needs some optimizing i think.

28. Tipus

Posts: 908; Member since: Sep 30, 2016

#GlassGate :))

36. BuffaloSouce unregistered

Wow, something made from glass is fragile...who would’ve thought

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