PSA: Be wary when updating your Sony headphones, faulty firmware was at large

PSA: Be wary when updating your Sony headphones, faulty firmware was at large
Hey, remember that a few months ago Sony disclosed which ones of its earbuds and headphones are getting the Google Assistant via a software  update?

The gadgets in questions were the tongue-twisting WF-1000X, WI-1000X, WH-1000XM2, WH-CH700N, WH-CH900N, and the H.ear on 2 WH-H900N. It seems that just yesterday the WH-1000XM2 and WI-1000X began receiving an over-the-air update bringing the 2.0.0 firmware update with Google Assistant on board, and while all should have been fine and dandy, multiple user reports on Reddit tell a harrowing tale of 'bricked' headphones that no longer function.

Of course, the culprit is clear - Sony's latest firmware, which seemingly has seeped through the quality control checks.

Sony has pulled down the firmware following the reports, but still, be extra careful if you don any of the pairs listed above. Be extra careful and try to double-check multiple sources if it's okay to update your devices. 

For now, we'd advise you to hold off on updating and give Sony the necessary time to iron out the game-breaking issues.

source: Sony via Reddit



1. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Remember the times when you could just plug in your headphone and you didn't have to worry about compatibility or battery? Technology has come a long way

2. paceman

Posts: 38; Member since: May 23, 2013

I agree! And the best sounding headphones are not wireless.

3. japkoslav

Posts: 1517; Member since: Feb 19, 2017

This update adds a new feature, it is not required if all you want to do is pair and listen to music. Remember the times when people used brain? Yeah, me neither.

4. andrewc31394

Posts: 298; Member since: Jun 23, 2012

if you're trying to defend Sony for releasing a crap update, nice attempt. But some people just leave auto update apps on and then this happens when companies don't properly QC

5. japkoslav

Posts: 1517; Member since: Feb 19, 2017

No, I am not trying to defend Sony. I really, really, really do not like Sony. To be honest, I pretty much hate Sony because of its decisions in past. What I do recommend is to read and think first. My post is a reaction to post number one.

6. yann

Posts: 614; Member since: Jul 15, 2010

If you put your apps on auto updates - then you really do not use your brain.

7. japkoslav

Posts: 1517; Member since: Feb 19, 2017

That is not how it works. You get app update and then the app asks you if you want to install the new firmware. It can't be done automaticly, there would be so much bricked headphones, the process takes like 20+ minutes.

8. prakash_shewani

Posts: 25; Member since: Feb 05, 2016

so i should check everytime before updating my headphone or else i would brick them. Great technology

9. japkoslav

Posts: 1517; Member since: Feb 19, 2017

You never updated a phone or any other device before?

10. sega_sonar

Posts: 1; Member since: May 18, 2018

Also got a brick from my wh-1000xm2 having enabled them since morning saw the offer for the update, fully trusting Sony I certainly agreed. Sadly I used them only a week, no solutions from Sony, I have to wait, I'm very upset because I really liked headphones.

11. Vovocuer66

Posts: 1; Member since: Aug 25, 2018

Igualmente me moleste mucho. Actualicé mis WI-1000X y el led de NC quedó encendido permanente, aún apagado. Tuve que entregarlo a Sony para cambio. No hubo manera de solucionarlo.

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