Some Motorola PHOTON 4G units suffering from a “silent call” issue

It has been brought to our attention that some units of the Motorola PHOTON 4G are causing headaches to their unlucky owners. More specifically, a number of PHOTON 4G smartphones have been reported to be experiencing the exact same symptom – when placing calls, the other party cannot be heard in the earpiece when speaking. Quite a serious issue for such a high-end device, don't you agree?

Sadly, the “silent call” problem, as it is popularly known on the forums, has already been the reason for a 911 call to not go through so you can imagine what consequences the issue is capable of leading to. Some PHOTON 4G owners suggest that rebooting the phone takes care of the glitch, at least for about a day, yet that is anything but a solution to the problem, especially when every second is of importance.

According to affected Motorola PHOTON 4G users who have contacted Sprint for help, the carrier is well aware of the issue and is working hard on resolving it. It has been said that a software fix will be released in the upcoming days and will take care of the problem once and for all. Those of you who are willing to try out an unofficial fix, however, can check out what the guys over at XDA-Developers have to offer. Below, we have provided a link to a thread on the fourm where a leaked maintenance update can be downloaded from.

If you are a Motorola PHOTON 4G owner yourself, please, drop a comment below and let us know whether your smartphone is acting up as well.

Thanks to our anonymous tipster!

Download the unofficial software fix for the Motorola PHOTON 4G from here.

source: Sprint Community, Motorola Owners' Forum, XDA-Developers

Get Visible as low as $20/mo for 1 year. Limited time offer with code: FRESHSTART

$20 /mo

$25

$5 off (20%)

Offer Ends 6.1.2026 at 11.59pm ET. New members get $5/mo off the $25/mg Visible plan, $35/mo Visible+ plan, or $45/mo Visible+ Pro plan for the first 12 months. Promo code FRESHSTART required at checkout.

Buy at Visible