Samsung Galaxy Wearable app major bug affects all Gear smartwatches and Galaxy Watch
There's a huge thread on Samsung's community forums where users have started to report issues with the app since last Thursday, The Verge reports. The good news is if your Galaxy Watch or Gear smartwatch is paired with a Samsung smartphone, then the issue won't affect you.
Unfortunately, all non-Samsung phones seem to be affected by the problem, including Google Pixel phones, OnePlus, Motorola, and even Xiaomi. Apparently, the Galaxy Wearable app won't allow users to sign in on their phones and freezes on a white screen. Currently, there's no workaround to the issue, but reviewer Gavin's Gadget reports Samsung is aware of the problem and working on a fix.
Nobody can sign into their Samsung account or update apps on the Galaxy Wearable app. Thread over 42 pages already. White screen appears when signing in. Affects Samsung Gear watches https://t.co/IBmBpTq81U pic.twitter.com/0BDdzpVH3m— Gavin's Gadgets (@gavinsgadgets) April 21, 2019
To prevent being locked out from your smartwatch, it's better to avoid to reset it until Samsung addresses the Galaxy Wearable app's bug. If you've already done it, then there's nothing you can do, just wait for Samsung to release a fix.