Samsung Benelux to honor warranty on Galaxy S7 edge units with a pink line on the screen

Yesterday, we told you that some owners of the Samsung Galaxy S7 edge were reporting the appearance of a pink vertical line on their phone's touchscreen. This is a global problem and is apparently hardware related. One workaround that we mentioned yesterday involves tapping on *#0*# and pressing the Red, Green, and Blue buttons. You might have to do this a couple of times before you succeed, and there is no guarantee that you will.

A regional subsidiary of Samsung did take some worry off the minds of some Galaxy S7 edge owners by announcing today that the vertical pink line issue is covered by the manufacturer's warranty. The one caveat is that any phone turned in to Samsung for a covered repair, must not exhibit any sign that the handset has suffered some physical damage. The comment came from Samsung Benelux (BElgium/NEtherlands/LUXembourg). Samsung said that even if a Galaxy S7 edge screen wasn't cracked, the phone would have had to drop for the pink line to appear. Many writing about the issue in online forums claim that their phone shows the pink line even though they never dropped the device or exposed it to liquids. Samsung Benelux suggests that Galaxy S7 edge users purchase and use a case for the phone.

It isn't clear whether the comments made by Samsung Benelux apply to Galaxy S7 edge units purchased in that region only. It is possible that the warranty will be honored for the screen across all Samsung subsidiaries.

source: MYCE

Related phones

Galaxy S7 edge
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3600 mAh(36h 3G talk time)

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9 Comments

2. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

Trying to pass fault on to the user is foolish. They are trying not to pay for the error.

6. pept68

Posts: 38; Member since: Apr 05, 2013

You mean like apple??

7. Credo

Posts: 749; Member since: Apr 19, 2012

Yep, aknowledged! S7 Edge user from Belgium. Going to let Samsung pick my phone up and fix this, i don't have any damage to my phone, and this pink line appeared after 9 months.

8. cnour

Posts: 2305; Member since: Sep 11, 2014

New Sambomb feature!!!!!

9. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

PA, if this was a gloabl problem, when why is it not being talked about with USA units. The article you linked specifically says "Samsung Benelux (BElgium/NEtherlands/LUXembourg) which was asked about the vertical pink line issue by Dutch technology website Tweakers.net." THat doesn't sound Global to me. How do you define Global PhoneArena?!

12. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Do you seriously expect much from techie?

11. Trex95

Posts: 2383; Member since: Mar 03, 2013

Samsung won't admit that Super Amoled screen technology one of the worst.

13. metalspy101

Posts: 105; Member since: Dec 15, 2012

Take a look folks and idiot.

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