Samsung Benelux to honor warranty on Galaxy S7 edge units with a pink line on the screen

Yesterday, we told you that some owners of the Samsung Galaxy S7 edge were reporting the appearance of a pink vertical line on their phone's touchscreen. This is a global problem and is apparently hardware related. One workaround that we mentioned yesterday involves tapping on *#0*# and pressing the Red, Green, and Blue buttons. You might have to do this a couple of times before you succeed, and there is no guarantee that you will.

A regional subsidiary of Samsung did take some worry off the minds of some Galaxy S7 edge owners by announcing today that the vertical pink line issue is covered by the manufacturer's warranty. The one caveat is that any phone turned in to Samsung for a covered repair, must not exhibit any sign that the handset has suffered some physical damage. The comment came from Samsung Benelux (BElgium/NEtherlands/LUXembourg). Samsung said that even if a Galaxy S7 edge screen wasn't cracked, the phone would have had to drop for the pink line to appear. Many writing about the issue in online forums claim that their phone shows the pink line even though they never dropped the device or exposed it to liquids. Samsung Benelux suggests that Galaxy S7 edge users purchase and use a case for the phone.

It isn't clear whether the comments made by Samsung Benelux apply to Galaxy S7 edge units purchased in that region only. It is possible that the warranty will be honored for the screen across all Samsung subsidiaries.

source: MYCE

Related phones

Galaxy S7 edge
  • Display 5.5 inches
    2560 x 1440 pixels
  • Camera 12 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 820, 4GB RAM
  • Storage 32GB, microSDXC
  • Battery 3600 mAh
  • OS Android 8.0 Oreo
    Samsung TouchWiz UI

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