Original Pixel and Pixel XL are hit with SMS bug that prevents messages from getting through

by Alan Friedman / Oct 18, 2017, 12:03 AM

Original Pixel and Pixel XL are hit with SMS bug that prevents messages from getting through

Those sporting the first-generation Google Pixel and Google Pixel XL are having a problem. A bug is affecting the ability of the two handsets to receive SMS messages. Comments on the Pixel User Community forum state that Google has been informed of the problem, and while this is an issue that has been affecting the two phones for some time, Google hasn't said anything about it. Other comments state that Verizon has also been informed of the bug.

A manager from the Pixel User Community wrote that "the team" is aware of the problem and is indeed working on a fix. The post also suggested that some Pixel and Pixel XL owners with the SMS issue were able to exterminate the bug by rebooting their phone, or by performing a factory reset on it.

"Hey all,

Thanks for all of the reports. The team is aware of the issue and working towards a fix. Some of you have mentioned that rebooting or factory resetting the device resolved the issues. Definitely try to reboot, and if you factory reset, make sure all of your data/info is backed up.

I'll keep you all posted!"-Post from a manager of the Pixel User Community"

Unless you want to wait for Google to push out an update, trying a reboot is a rather innocuous option. If that doesn't work, the factory reset would be the next thing to try. While you might be loathe to press that button, if you do get desperate enough to eliminate the problem, make sure that you back up your data before starting the factory reset process.

source: PixelUserCommunity via AndroidCentral

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9 Comments

1. Derekjeter

Posts: 1577; Member since: Oct 27, 2011

Two days from the new Pixels being launched.....Hmm. Sounds like Google is copying Apple on this.

posted on Oct 18, 2017, 1:21 AM 3

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

Google has been paying Apple's tactics for quite some time now.

posted on Oct 18, 2017, 1:50 AM 2

3. trojan_horse

Correction: playing, not "paying".

posted on Oct 18, 2017, 1:51 AM 1

6. Subie

Posts: 2445; Member since: Aug 01, 2015

Where are you getting "two days" from? Alan F wrote in his first paragraph - "this is an issue that has been affecting the two phones for some time"

posted on Oct 18, 2017, 5:19 AM 0

4. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Boooo this is planned obsolence, booo

posted on Oct 18, 2017, 2:37 AM 1

5. piyath

Posts: 2445; Member since: Mar 23, 2012

People are saying iOS 11 is buggy but the real bugs and errors are on Android......lollzzzz

posted on Oct 18, 2017, 3:35 AM 2

7. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

LOL ya 3 updates which bought more bugs.

posted on Oct 18, 2017, 6:09 AM 0

8. MasterAlchemist

Posts: 56; Member since: Oct 14, 2017

Still no response. ROFL. Ya know, they are busy marketing Pixel2, and don't have time for units people already paid for. Remember what they did for Galaxy Nexus? Nothing beside saying "It's all TI's fault". Whose fault is it this time, allegedly?

posted on Oct 18, 2017, 8:56 AM 0

9. speedingcheetah

Posts: 97; Member since: Jul 22, 2017

i havnt had any SMS issues, but i've had MMS issues where i can't be on a call and download the images at the same time...but i think that is a Sprint thing.