Nokia starting an ethics report to “understand what happened” with Lumia 920 camera marketing fiasco

Nokia starting an ethics report to “understand what happened” with Lumia 920 camera marketing fiasco
You can’t have missed it - Nokia unveiled its brand new Windows Phone 8 Lumia smartphones last week amidst high hopes and a feeling that this launch is one of the company’s last chances to remain relevant. The Nokia Lumia 920 was unveiled as the flagship claiming to have the best camera a smartphone has seen. Nokia’s PR team had previously released a video about optical image stabilization and that was explained to be one of the key features of the handset.

Then, it turned out that the video - widely thought to be a demonstration of the phone’s capabilities - is nothing more than a simulation, shot on a professional camera. Not only that, some of the images Nokia showed to demonstrate the low light capabilities of the Lumia 920’s camera turned out to be fake as well.

Nokia swiftly apologized laying the blame on “confusion.” It explained that misleading everyone into thinking the video was original was not actually intentional.

And now Nokia is launching an internal investigation to “understand what happened” to lead to such a gigantic blunder.

“What we understand to date is that it was nobody’s intention to mislead, but there was poor judgment in the decision not to use a disclaimer,” Susan Sheehan, a Nokia spokeswoman said, but did not name the company behind the video. Nokia is now “quickly, fairly and privately” taking care of that situation.

But with all those excuses, one thing suffered most - people’s trust in Nokia. And that’s something that’s hard to regain in a market as aggressive as the mobile one.

source: Bloomberg

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106 Comments

1. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

Yeah not the GREATEST start to Nokia's flagship phones that are going to run WP8. Looks like BOTH Nokia & Microsoft are putting some makeup to cover that black eye.

2. phljcnth

Posts: 553; Member since: Apr 30, 2012

These series of unfortunate events happening to Nokia is giving me cancer.

3. redmd

Posts: 1925; Member since: Oct 26, 2011

...one thing suffered most - people’s trust in Nokia. well that's not new. it started when Nokia didn't believe in itself and got infected instead.

15. denied911

Posts: 361; Member since: May 31, 2012

infected by elop

40. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

And now what could have been prevented with a simple disclaimer is going to require all manner of effort to regain the consumers trust. The risk to Nokia is that with the multiple releases (and sales that will occur shortly after the releases) of competing flagship phones, the consumer will have moved on. In that circumstance, Lumia 920 sales will under-perform. An ounce of prevention versus a pound of cure. A simple disclaimer is all that was needed.

64. haseebzahid

Posts: 1853; Member since: Feb 22, 2012

well only if they give the phones to multiple reviewers before iphone5 is launches or even in next month it will clearify much more the douts of the people unless WP8 is not ready to be released by MS to OEMs which is more likly the case. i hope they diliver in time.

73. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

There is a high probability of delay by MS in the WP8 release. Buyers will make their decision about which flagship phone to get based on what is available when they are making their decision. They will have to decide between the New iPhone, RAZR HD, Note II, and, and, and - all which will be shipping before the Lumia phones ship. I was in a Sony store over the weekend, and buyers were snapping up toys that were in inventory.

4. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

Only a good review can save Nokia!!!

75. ChiX017

Posts: 308; Member since: Nov 09, 2011

We already got a real camera review of the 920 with the Verge. You should check it out.

94. haseebzahid

Posts: 1853; Member since: Feb 22, 2012

LINK ? please we guys too lazy to find it :D

103. -box-

Posts: 3991; Member since: Jan 04, 2012

110. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

Thanks for the link now we can all put the bad publicity to rest

5. satydesh

Posts: 71; Member since: Nov 22, 2011

i want see what nokia delivers their promises or not then i will go with one of those!

6. jibraihimi

Posts: 801; Member since: Nov 29, 2011

Nokia also reconsider your decision on not to incorporate memory slot in Lumia 920, you still have time to include this in final product..........

29. ogy_dogy

Posts: 453; Member since: Jun 29, 2012

do you people really need like a terabyte on a phone? my entire music collection can fit on my 710 and it has only 8gb of storage, the 920 will have 32gb, thats like a month of continuous playback???

33. Alistaire

Posts: 132; Member since: Apr 13, 2012

I put 2 GB of music on my Lumia 900 but only listen to them in hotels when I can plug in the power cord. Playing music just drain the battery of any phone. Best way is to have an ipod nano. Small enough to carry around. Hopefully Apple will announce an undated version soon.

65. haseebzahid

Posts: 1853; Member since: Feb 22, 2012

and my lumia800 is still 0 songs but 4GB of games :\

43. tedkord

Posts: 17291; Member since: Jun 17, 2009

There's also video. I have about 6gb of music and about 24gb of video, plus all the stuff Android puts on the card and pictures and backups on my 64gb card.

47. ogy_dogy

Posts: 453; Member since: Jun 29, 2012

hm, i dint even think of video, i sync all my videos to my pc, these small screens are just not confortable to watch a hd movie are they? so i wonder why you need to carry 24gb of videos with you. i dont need any backups on my wp so i dont know exactly what youre talking about. oh and i have the entire nokia map of my country for voice guided navigation on my phone and still room to spare...

106. -box-

Posts: 3991; Member since: Jan 04, 2012

What do you have that supports a 64GB card? Wondering if certain cards work around the 32GB restriction

59. hobble

Posts: 130; Member since: Oct 11, 2011

Yes, yes I do. Ever heard of an MHL adapter?

72. ogy_dogy

Posts: 453; Member since: Jun 29, 2012

ever heard of dlna? even with that i still dont need it...

66. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

Sounds like you have a small music collection. I'm at 60+ gigs. All kinds of stuff for whatever mood I'm in. Without the added memory it's just that more work for me to choose what to carry and/or increases the possibility that I might forget to sync and leave the pictures or music I want at home. I for one could give a rat's @@$ about what the SD slot does to the looks of a phone - when I get a phone the first thing I do is wrap it up in armor.

78. ogy_dogy

Posts: 453; Member since: Jun 29, 2012

60+ gigs of music? impressive! i appear to have a different taste then, as i have only about 20 authors i like and have albums form cca 10 of them. but still for the regular trips to town i am rarely left wanting. plus i have 20 gigs of free skydrive so thats always an option. its not what it does to the look but to the durability of the phone. a single shell is far more durable than one vith a 1000 parts. i feel im of a rare sort but i tend to buy what i need not what i might need. its this recession thing :S

81. p0rkguy

Posts: 685; Member since: Nov 23, 2010

For a phone that boasts about shooting "quality" pictures, more space is better.

98. aoikemono27

Posts: 177; Member since: Feb 27, 2012

No 64k is enuff! It can fit all my MIDIs.

7. CharlieAtInfinity

Posts: 253; Member since: Apr 10, 2012

Sad, wish Nokia didnt fake it in the first place :( didnt expect this from Nokia

79. ChiX017

Posts: 308; Member since: Nov 09, 2011

Don't you understand when an error is made? The 920 camera is still better the all the leading competitor products (review at the Verge). These things happen to all companies it's just unfortunate it happened at this stage with Nokia. The next logical step to make as consumers is to MOVE ON.

8. moroninc

Posts: 193; Member since: Jul 14, 2012

the only thing good about the new Nokia phones turned out to be phony, Nokia had a chance to gain something in the market with their new cameras but now looks like they might actually lose out for not being honest in their marketing.

9. chunk1x

Posts: 248; Member since: Jun 25, 2011

More like a clever marketing. The first pic was fake and the second was sort of true. Many reporters, bloggers and etc will be itching to find out if its true capabilities and Nokia will get all the free publicity and notoriety that they need to sell Lumias. Genius!

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