New Verizon store in Wichita reveals more customer friendly design

New Verizon store in Wichita reveals more customer friendly design
Verizon Wireless has opened the first of what is being called "smart stores", in Wichita on Thursday. The stores are divided by different "mobile lifestyle zones" including Amplify It, for music on-the-go; Get Fit, for tracking healthy habits; Have Fun, for novel tech gadgets and Home and on the Go, for home automation. The store design also includes arming Verizon reps with tablets, allowing them to wander freely throughout the store to help customers.

Verizon says that it is integrating the new stores to make it easier for customers to do business with Verizon in person, on the website and through the phone. Verizon says that it now has 102.8 million retail customers with a postpaid count of 96.8 million. That makes Big Red the largest mobile carrier in the U.S.

There is no word from Verizon about plans to convert older stores, but the company might be waiting to see how well customers receive the new look of the Wichita store.

source: Verizon



1. quakan

Posts: 1419; Member since: Mar 02, 2011

No photos?

2. PapaSmurf

Posts: 10457; Member since: May 14, 2012

My thoughts exactly.

5. reckless562

Posts: 1153; Member since: Sep 09, 2013

send someone on assingment to witchita PhoneArena!!!!

11. LiyanaBG

Posts: 381; Member since: Nov 07, 2013

how about a video or pictures?

3. ryan5609

Posts: 107; Member since: Nov 01, 2011

"Verizon" and "Customer friendly" do not belong in the same sentence. Always hated going into my local VZW store, Sign in and all that BS just so someone can tell you they cant help you, or it will cost $XXX to fix it.

4. reckless562

Posts: 1153; Member since: Sep 09, 2013

lmao i swear, almost all the ppl @ celphone stores are complete n total morons when it comes to smart phones. theyre not even half decent sales people when u walk in. ive walked out of sooooooo many cellphone stores, with out even being turned over to another sales person. freakin ebarassing


Posts: 2315; Member since: Jul 30, 2011

You sound bitter??? lol ....

9. ryan5609

Posts: 107; Member since: Nov 01, 2011

Just gave up with Verizon, got really tired of their crap. Switched to T-Mobile last month.


Posts: 2315; Member since: Jul 30, 2011

Too bad I can't embed "Taps" and give you a bugle.


Posts: 2315; Member since: Jul 30, 2011

Personally, I L♥V€ the new store design. My favorite is the Union Square store here in NYC; other carriers should take notes and learn from Verizon's business model to give great service and deliver a unique customer experience. If it were up to me I'd put my bed right between the "Have Fun" and "Amplify It" zones. Conversely, everytime I pass a Sprint Store or AT&T store I only think of what it must be like to get "Waterboarded"!!

13. Omarc07

Posts: 574; Member since: Nov 12, 2012

U lucky most verizon stores here in east la are ghetto at&t and tmobile stores are remodeled everything new. Sprint stores are ok better than verizon stores.

8. boski

Posts: 2; Member since: Oct 18, 2011

I live in Wichita, Ks and if phonearena is willing to do some business I'll go take pics!

12. donphone

Posts: 64; Member since: Oct 20, 2013

What no "Overpay" zone? oh, that's right, that's just the whole service in general... T-mo FTW! :P

14. kaintae

Posts: 98; Member since: Dec 14, 2011

They recently built one in west Houston. Very nice layout. I'm pretty sure the plan is to renovate at least a majority of the stores in central Houston.

15. uncman100

Posts: 10; Member since: Mar 19, 2010

That's clearly not the first "smart store". I work in one now. We changed over back in September 2013. NC

16. bhowell423

Posts: 1; Member since: May 24, 2009

We have them in Florida. I have pictures of the store here in Florida just dont know how to upload them.

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