Mysterious green line continues to affect some Motorola DROID Turbo 2 units

Some Motorola DROID Turbo 2 owners are having a big problem with the screen on their new phone. Sure, the glass is marketed as being shatterproof, but it is not supposed to have a green line running vertically down the screen. Some users who contacted Motorola about this were told to return the phone at Verizon since it is under warranty. One particular DROID Turbo 2 owner was practically treated as a criminal as the Verizon rep he met with accused him of dropping the device.

Apparently, Verizon has circulated a memo to reps that comes with a photo of the DROID Turbo 2 with the green line on the screen. The headline on the memo says something like "Droid Turbo 2 is shatterproof, not shock proof." Eventually, this Droid Turbo 2 owner, who says that he treated the phone with kid gloves, was sent back to Motorola where he originally was going to get a refurbished model. After speaking to various supervisors, he finally got Motorola to agree to send out a new handset. Meanwhile, the green line on his soon-to-be-replaced DROID Turbo 2 is growing wider.

If you have a Motorola DROID Turbo 2 with an unwanted green line that is ruining your experience with the phone, contact both Motorola and Verizon until you get satisfaction. And don't be satisfied with a refurbished model. Pawning off previously used handsets to customers who just agreed to spend a fortune on a new handset should not be tolerated.

If you are having the same problem with your DROID Turbo 2, we'd love to hear all about it. Drop your comments in the box below.


Thanks for the tip!

source: MotorolaForums via Phandroid

Related phones

DROID Turbo 2
  • Display 5.4" 1440 x 2560 pixels
  • Camera 21 MP / 5 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 64 GB + microSDXC
  • Battery 3760 mAh

FEATURED VIDEO

58 Comments

1. kozza3

Posts: 778; Member since: Oct 17, 2012

I would say damaged display, this happens all the time on LCD displays I've only seen a couple in amoled though

3. kozza3

Posts: 778; Member since: Oct 17, 2012

From shock*

20. Mxyzptlk unregistered

I would say poor QC, something Motorola has been known for recently.

39. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Really? Examples please. Links to examples, I don't accept your lies with nothing to back them up as examples.

51. Scott93274

Posts: 6040; Member since: Aug 06, 2013

Hey! You learned how to Google! Right on! Now tell me, how does this differ from any other OEM out there? God knows, I could easily provide twice as many links in 5 minutes for any other OEM.

53. Mxyzptlk unregistered

There you go, deflect when you can't respond because you know you're wrong.

54. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What. You only claimed poor QC. You mean like Apple had? They check only so many phones, just like anyone else. How many links can we post about many OEM?

52. Brewski

Posts: 722; Member since: Jun 05, 2012

I got the Turbo 2 on Black Friday and haven't seen any screen issues. I have owned Motorola phones exclusively since 2010 and I refresh it once a year. I have not had any issues. Mxy, go away.

56. Mxyzptlk unregistered

Just because you don't have the issue doesn't mean it doesn't exist you twit.

2. exo2u

Posts: 27; Member since: May 10, 2012

No site needs this many obtrusive ads, in the last 5+ years it has gotten so sad how much you rape us phonearena. may have to start using an adblocker for your site alone because it is absolutely ridiculous how much time i waste and how much worse it has gotten over the years. easier to watch free porn, c'mon

4. BobLawblaw unregistered

Adblocker on the laptop. Ad guard on my Note 5. This site is unusable without an adblocker..

6. Shubham412302

Posts: 586; Member since: Nov 09, 2011

you can use OpenDNS to remove those annoying pop ups. They show you device has virus and other battery issues

40. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

How do you use open OpenDns to block ads-pop ups?I only use it to filter unsuitable content. Thank you in advanced.

7. exo2u

Posts: 27; Member since: May 10, 2012

Thanks for the tip, if they keep up this harassment though im just going to stop visiting this site daily. Do you know if Adblocker can be used for just the sites that i specify? There are a few websites that i like to visit that aren't so abusive..

13. kozza3

Posts: 778; Member since: Oct 17, 2012

Yes you can "whitelist"

12. WPX00

Posts: 511; Member since: Aug 15, 2015

DOn't have any issues on my Note 5 without one.

21. Mxyzptlk unregistered

I agree. On mobile the site is practically unusable. It's terrible having so many ads bombarding you at once.

25. AlikMalix unregistered

Mxy, try purify in the App Store. Best content blocker I've tried.

28. villagerguyz

Posts: 96; Member since: Jul 22, 2015

Even I have blocked a PhoneArena banner that said "plz disable adblock to support us" using AdBlock :p

38. AlikMalix unregistered

I whitelist this website once a week to click on all the ads - to be fair. But I have no issues or banners using a content blocker app on iOS (not even jailbroken - just purify app). You should try it.

50. HR_19

Posts: 103; Member since: Aug 09, 2014

Wish I could upvote this, seriously.

5. ameran

Posts: 344; Member since: Dec 04, 2013

It is usual with Chinese products. I didn't expect anything else to happen to Motorola, after the Chinese purchased the company. Good old days for Motorola are over. I really never understood how stupid we were to sell this great company to cheap Chinese.

9. Astonvan

Posts: 237; Member since: Aug 14, 2015

Same thoughts here..BULLSH!TLenovo is going to ruin motorola FOR SURE. + RIP MOTO +

11. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Lenovo Is A Respected Company And The Quality Of Their Products Is Good. All Smartphone Manufacturers Have Had Their Share Of Problems And Much Worse Than A Green Line On The Screen At That. The Only Thing Stupid Is Your Comment Bruh. Don't Drag My Typing Into This LOL.

14. Astonvan

Posts: 237; Member since: Aug 14, 2015

Say Whatever you want but i am going to express my hate toward lenovo for being a chineese company and for buying a great smartphone company like motorola. So expect these comment in the upcoming articles about Bullsh!tlenovo and motorola. + RIP MOTO + + GOTOHELLLENOVO +

15. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Say What You Want, I Can't Stop You Or Change Your Opinion.

18. Astonvan

Posts: 237; Member since: Aug 14, 2015

If you know please tell me, why lenovo bought motorola when it already made some phone under branding lenovo.

19. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

IDK Maybe Because Google Was Selling It For Cheap.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.