Microsoft will replace your out of warranty Surface Pro 4 if the screen flickers

Microsoft will replace your out of warranty Surface Pro 4 if the screen flickers
Back in February, we told you that some Surface Pro 4 owners were putting their device on ice, literally. These consumers were having issues with a flickering screen and discovered that putting the tablet in the freezer allowed them to enjoy some flicker-free time with it. For example, one Surface Pro 4 user said that for every 10 minutes his tablet spent among the frozen peas and carrots, it would run for 30 minutes without an issue.

But now some Surface Pro 4 users can take their tablet out of the freezer forever. That is because Microsoft has finally come to the conclusion that some units are just not repairable. So if your Surface Pro 4 is out of warranty (but it is no longer than three years from the date of purchase) and the screen is flickering, the software giant will replace it. And if you spent out of pocket to fix this problem after the expiration of the warranty, Microsoft will reimburse you.

As many of you know by now, Microsoft released an updated Surface Pro last year, but don't expect to receive one of these newer models when you send your flickering tablet back to Microsoft. Instead, the company will ship you a refurbished Surface Pro 4 as a replacement. You will receive it within 5-8 business days from the date you ship the defective model to the company. To exchange your Surface Pro 4, call Microsoft Support at (800) 642 7676 in the U.S. If you live in another country, find your local Microsoft Support number by clicking on this link.


source: MicrosoftSupport

Related phones

Surface Pro 4
  • Display 12.3" 2736 x 1824 pixels
  • Camera 8 MP / 5 MP front
  • Processor Intel Core-i7
  • Storage 1000 GB

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23 Comments

1. deleon629

Posts: 429; Member since: Oct 04, 2014

I will never again purchase a Surface Pro tablet PC. Never in my life had I never had an electronic device give me so many problems that I'm surprised no one's gone to jail for what appears to be an all-out con, because for years these devices have failed to deliver on giving customers a quality computing experience.

2. Cat97

Posts: 1604; Member since: Mar 02, 2017

I have a Surface Pro 4 (screen flickers now - will seek replacement) and now Surface Pro 2017 and not only I didn't have any other issues with them, but there is no other laptop I owned that even comes close to the quality and ergonomics of the Surface Pro devices.

13. deleon629

Posts: 429; Member since: Oct 04, 2014

Let me get this straight: You got conned into buying the latest model of a terrible device that went bad on you...From a company that has consecutive negative annual ratings from Consumer Reports for the same product line...in hope of picking up on the productivity & time lost hoping they'd consider replacing the screen, at some point & time, b4 they'd decided to kiss a$$ with this latest promotion? And you tell this to the public? Are you serious? 0_o

15. buccob

Posts: 2942; Member since: Jun 19, 2012

That is your personal experience... I have had a Surface Book for the past year and a half and the pair of issues I had, Microsoft solved them via phone and also replaced me the charger under warranty without any trouble... I exchanged a MacBook Pro 2010 for a Surface Pro 3 for my mother and she is very happy with it.... and YES it is not without issues, but I wouldn't tag it as a con. By the way, I wouldnt trust Consumer Report, since they take a stance on products that they don't even test... They wouldn't recommend future product based on past iterations, but they do recommend the newer MacBook Pros even though they are plagued with keyboard issues that cost a fortune to repair

23. deleon629

Posts: 429; Member since: Oct 04, 2014

It's not enough to take your word on this matter. Apart from the word of 'Consumer Reports' holding more weight than nearly all us commenting on this, the numbers alone don't lie: Apple has been able to generate billions on their "one trick pony" tablets (pro or otherwise) for a reason. They obviously got comfortable and didn't factor in that, being that their a household name, the public would someday; eventually get accustomed to associating their brand with the stacks of bricked laptops collecting dust in their homes and school library carts.

21. Tumaini1

Posts: 13; Member since: Mar 20, 2015

I agree

4. jojon

Posts: 421; Member since: Feb 11, 2014

..just a pity that Apple does not have the same generous attitude toward "out of warranty issues"

5. SIGPRO

Posts: 2806; Member since: Oct 03, 2012

Apple is a greedy company!

6. Foxgabanna

Posts: 561; Member since: Sep 11, 2016

Apple products work though.

7. SIGPRO

Posts: 2806; Member since: Oct 03, 2012

So apple products have no issues?

11. Farcaster

Posts: 136; Member since: Apr 16, 2018

They do, but not nearly as much as MS products.

16. fsnas

Posts: 122; Member since: Jun 18, 2012

MacPro butterfly keys don't work. Big lawsuit has appeared.

10. sissy246

Posts: 6823; Member since: Mar 04, 2015

Stop acting like apple has never had any problems. Any ANY electronic devices can have problems.

17. buccob

Posts: 2942; Member since: Jun 19, 2012

search for butterfly keyboard issues....

8. Subie

Posts: 2221; Member since: Aug 01, 2015

Sorry to burst your bubble, but here's one item that Apple was willing to fix off warranty. https://www.phonearena.com/news/Apple-starts-iSight-camera-replacement-program-for-certain-Apple-iPhone-6-Plus-units_id72944

9. japkoslav

Posts: 1206; Member since: Feb 19, 2017

Plus there were like 6 or 7 off warranty cases just for MacBooks Pro :-D So many design flaws in circuits, it's unbelievable. Some of them Apple did cover, not all of them.

12. Farcaster

Posts: 136; Member since: Apr 16, 2018

Same with me. My SP4 has so many issues. Instead of replacing (with a refurbished unit that's likely to break again), they need to recall or replace with a new model. For those who are not familiar, you can relate this to the LG bootloop fiasco.

22. schinnak

Posts: 116; Member since: Oct 26, 2011

Same here. I got a high end surface book 2 and in 5 days the keyboard base with integrated graphics stopped working. The keys got dead and I could not detach it anymore. Also few other issues. I returned it for full refund. Upon further investigations, the general feedback is that surface products have high failure rates. It is listed as a product/brand with one of the highest complaints in consumer courts by the govt in most countries.

3. Rickhendrix

Posts: 1; Member since: May 12, 2018

For any company the best policy is to serve the customers with the best services, it is a good job. Such things are part of the products, nothing in this world is perfect, A good move by the company.

14. fsnas

Posts: 122; Member since: Jun 18, 2012

Good guy Microsoft

18. path45th

Posts: 397; Member since: Sep 11, 2016

Microsoft sells a handful of millions surfaces a year and most of them are defective. Good job Microsoft.

19. Jrod99

Posts: 673; Member since: Jan 15, 2016

I never dranked the Techiexp coolaid and bought one of these. Glad I didn’t now.

20. Tumaini1

Posts: 13; Member since: Mar 20, 2015

I have a screen flickering Surface Pro 4 and this is the good news for me thou it took so long for MS. To my side Surface Pro are the best machines I ever used in my life. Every machine has issues. Surface is premium

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