Leaked memo shows new upgrade fees being added by Verizon next week
posted by Alan F. / Mar 29, 2016, 10:26 AM
The screenshot also shows that Verizon plans on adding a $20 upgrade fee for phones purchased using Verizon's Device Payment Plan. This is the monthly installment plan that allows you to pay over 24 months for a new phone. If you use that plan and decide to upgrade to a new phone after 12 months, you will now be socked with another $20 fee. And you'll be slipping Verizon a $20 if you upgrade your Verizon branded Apple iPhone using Apple's iPhone Upgrade Program.
According to the screenshot (which seems to have been taken from a document meant for Verizon staff), the current $40 upgrade fee still applies to those on a two-year contract, and those who bring their own devices won't be charged a fee. Considering that our source tells us that these new fees will start on April 4th, we should be receiving some confirmation from Verizon very soon.
If you're a Verizon customer and are planning to upgrade to a new handset, you might want to do it before April 4th when these new fees are expected to start.
Thanks for the tip!
Posts: 494; Member since: Sep 21, 2012
Only justification is additional profit. This effectively raises the price of telephones.
posted on Mar 29, 2016, 10:40 AM 3
Posts: 6033; Member since: Aug 06, 2013
Yeah, I'm glad I left Verizon. After two months on Fi I've saved $90.
posted on Mar 29, 2016, 10:50 AM 3
Posts: 966; Member since: Feb 02, 2012
You would save that much if you're fine with only 2 phones to choose from and limited coverage. I only get 3G on Fi where I live.
posted on Mar 29, 2016, 5:21 PM 0
Posts: 89; Member since: Apr 04, 2011
I think this is just the carriers trying to get out of the hardware business, thus the ESN change being $0. This allows them to cut employees in store faces as customer provided equipment does not have to be supported by them in any way. Then they can just sell service, which is where they make their money. Customer: My phone keeps losing service when I am at [insert locations]. Store Rep: Our systems show service is fine in those designated locations, you need to contact your phone manufacturer. F you, give us your money and have a nice day. :)
posted on Mar 29, 2016, 10:52 AM 1
Posts: 85; Member since: Oct 31, 2011
WHat do you mean getting out of the hardware business? They don't make the devices. Personally i always though devices should be purchased from the manufacturer not the carrier.
posted on Mar 29, 2016, 11:03 AM 2
Posts: 1110; Member since: Feb 02, 2015
Jesus they're horrible. They PROFIT around $4 billion per quarter. All they care about is investors, not their customers.
posted on Mar 29, 2016, 11:04 AM 5
Posts: 177; Member since: Mar 28, 2016
Most companies do that - all they care about is their shareholders and contractors. Nothing else matters.
posted on Mar 29, 2016, 1:08 PM 0
Posts: 3784; Member since: Sep 30, 2009
So two years of gouging on contract isn't enough? In Canada they try to charge us the same $25 to renew or sign up as well. Phone and Internet companies are right up there with insurance companies-absolute crooks to the highest degree.
posted on Mar 29, 2016, 11:29 AM 2
Posts: 13; Member since: Sep 02, 2015
On the bright side this will only push more sales directly from the manufacturer. No $20 fee to bring the latest Nexus financed through Google or the iPhone 7 financed through Apple. Why pay a $20 upgrade fee + full price sales taxes on a phone you plane to upgrade again in another year? Oh, and if you ever decide to leave said carrier, they want the phone paid off before you can leave.
posted on Mar 29, 2016, 11:43 AM 1
Posts: 982; Member since: Mar 22, 2011
T-Mobile is gonna have a field day with this info if it doesn't has similar fees.
posted on Mar 29, 2016, 12:18 PM 3
Posts: 1091; Member since: Feb 28, 2015
sadly TM can't touch them, and probably be years before they become a true issue for them
posted on Mar 29, 2016, 1:12 PM 0
Posts: 276; Member since: Feb 03, 2016
Wait, so they want to add on a fee for buying the phone outright at full price? I wonder if BestBuy will do the same, or if that will negate the extra fee?
posted on Mar 29, 2016, 12:25 PM 2
Posts: 838; Member since: Jun 23, 2012
Best buy tends to be higher priced for a full retail device, on new devices as much as $100 more than VZW.
posted on Mar 29, 2016, 1:07 PM 0
Posts: 2188; Member since: Nov 04, 2011
Just watch they will spread this over 24 month Edge agreement. I am starting to despise VZW. I have been a loyal customer since 2006. Getting raked with this $20 one-time fee along with the $20 monthly access fee is just ridiculous. This is plain and simple price gouging customers!!!!!!!!!!!
posted on Mar 29, 2016, 12:39 PM 1
Send a warning to post author
Send a warning to Selected user.
The user has 0 warnings currently.
Next warning will result in ban!
Ban user and delete all posts
Message to PhoneArena moderator (optional):