LG Watch Urbane 2nd Edition LTE has a hardware issue, sales halted

LG Watch Urbane 2nd Edition LTE has a hardware issue, sales halted
LG today announced that it's stopping sales of the Watch Urbane 2nd Edition LTE - a brand new device that was recently released as the first Android Wear smartwatch to feature cellular connectivity.

According to LG, the company identified an unspecified "hardware issue which affects the day-to-day functionality" of the Watch Urbane 2nd Edition LTE. LG is obviously trying to fix the problem, but it can't say when (or if) it will manage to do it.

AT&T already released the new smartwatch, while Verizon was supposed to launch it tomorrow, November 20. Following LG's announcement, though, customers won't be able to find the watch anywhere - until LG fixes what's not working properly. Right now, although you can check out the LG Watch Urbane 2nd Edition over at AT&T's online website, the device is "out of stock."

As for those who've already purchased the LG Watch Urbane 2nd Edition LTE from AT&T, it looks like the carrier will offer them refunds, or the choice of exchanging the device for another smartwatch.


sources: The Verge, 9to5Google, AT&T

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12 Comments

1. nctx77

Posts: 2540; Member since: Sep 03, 2013

TotalRecallgate looooool!!!!!!!!

2. RebelwithoutaClue unregistered

At least they take responsibility then to denial it all

3. wargreymon

Posts: 764; Member since: Nov 05, 2013

So true. All companies will have problems sooner or later, and it's how you adress them that shows if you care about your customers or not.

5. sgodsell

Posts: 7573; Member since: Mar 16, 2013

I wonder if there is a problem with LTE on this watch? Since this is the first smart watch to ever offer LTE. Maybe they should have used the same communication chips that are on the Gear S2. LTE is fast, but how fast do you need to go for a smart watch right now.

9. cheetah2k

Posts: 2297; Member since: Jan 16, 2011

I heard there were battery issues.. but I could be wrong

6. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Giving the customers a full refund or letting them choose a different OEM's device is better than a bumper that cost the company probably 50ยข.

4. Gadgety

Posts: 173; Member since: Sep 03, 2012

Would be interesting to see how often these kinds of cancellations happen. For hardware reasons. Wow.

7. wargreymon

Posts: 764; Member since: Nov 05, 2013

Probably a lot, we just don't hear much about it.

8. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

Good and honest move from LG, hope it gets fixed ASAP!

10. daddyd302

Posts: 49; Member since: Jul 17, 2008

I got one myself and I'm debating on keeping it or not. I'm hearing rumors that a certain carrier is not happy that the watch was released unlocked. Think about it, AT&T only charge $300 for theirs off contract and Verizon wants $500 for theirs.... Since LG refuses to state why, it's all rumors but this one seems to fit that Verizon wants LG to not say anything other than "hardware issue".

12. Taters

Posts: 6474; Member since: Jan 28, 2013

Locking it wouldn't put a total halt to it though I would think.

11. daddyd302

Posts: 49; Member since: Jul 17, 2008

I can't fix my post and I can't post a link so google "LG forgot to flip the lock switch?"

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