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LG V20 may have an issue with rear camera glass shattering

posted by Ben R. / Oct 25, 2016, 5:24 AM

LG V20 may have an issue with rear camera glass shattering

Update: We have reached out to an LG representative who has advised us that the company is "looking into" the issue. We'll pass on any further information as it becomes available to us.

Early adopters get the warm, fuzzy feeling of being the very first to try out new tech, but there are drawbacks. They also assume the role of guinea pig, and get to experience any minor and major flaws in all their glory. The LG V20 is among the most recent devices to have hit the market, and having seen what happened to its compatriot's flagship phab, LG has apparently put the V20 through extremely rigorous stress tests. Still, some owners have found that the glass protecting the rear cameras shatters and cracks with apparent ease.

At this stage, it's too early to know whether this is a potentially widespread problem, or simply a few isolated incidents. A short while back, YouTuber JerryRigEverything put the device through a series of tests and notably, the glass over the camera lenses appeared to shatter spontaneously after a couple of light abrasions. Though most users won't be scratching their devices at will, the video did demonstrate what could happen if, say, the device's camera glass was to interact with general pocket fodder like keys.

According to a couple of threads on Reddit, one V20 owner found their device shipped with cracks right out of the box, before they even got to use the device. Another user spotted such damage after a few days' usage, without having dropped the device.

So far, the V20 is shaping up to be one of LG's better efforts of recent times. But a shatter-gate or anything of the sort would be a real blot in its copybook. For now, owners and soon-to-be owners of the LG V20 could do worse than invest in a decent protective case.

Has your LG V20 experienced this issue? Be sure to join the conversation in the comments below.

LG V20 camera glass cracking for some users

source: Reddit (1), (2) via Tech Times

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39 Comments

1. phonehome

Posts: 812; Member since: Dec 19, 2014

Otterbox Defender Case.

posted on Oct 24, 2016, 8:54 PM 3

21. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

EEWWWWWW!

posted on Oct 24, 2016, 11:03 PM 3

24. phonehome

Posts: 812; Member since: Dec 19, 2014

Shattered glass is OWWWWWW!

posted on Oct 25, 2016, 12:26 AM 0

25. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

It is but I just hate otterbox cases especially the defender series. There are but better looking and thinner cases that protect just as much, probably cost less to lol.

posted on Oct 25, 2016, 12:34 AM 1

31. marorun

Posts: 5029; Member since: Mar 30, 2015

Thinner and cost less agreed. Protect as much? hell no! Droped phone with otterbox from second and third story building with no damage no other smaller case do this.

posted on Oct 25, 2016, 8:32 AM 0

26. vincelongman

Posts: 5677; Member since: Feb 10, 2013

Looks like they might be shattering because someone messed up the tempering of the glass See how the first one is shatter totally every where pretty evenly and has no clear point of impact No case would stop it if its because of manufactoring flaw The second started around the LED, could be from a drop But could also be from flawed tempering too

posted on Oct 25, 2016, 3:07 AM 0

2. Quicksword_Phantom

Posts: 180; Member since: Jun 15, 2015

Fail LG. Not as durable or good looking as the V10.

posted on Oct 24, 2016, 8:57 PM 3

10. Klinton

Posts: 1408; Member since: Oct 24, 2016

Wasn't that that the same 'Jerry' that first said that Note7's display was easy to scratch, but when Note7 was banned, all of a sudden display wasn't easy to scratch. Well, I'm happy that iPhone7 and Pixel have no problems. US companies are the best! Corning is US company, too. The strongest Gorilla Glass. Right Jerry?

posted on Oct 24, 2016, 9:36 PM 0

12. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

The Note 7 exploding issue had nothing to do with the re-test in scratch resistance, there was a mistake in the testing procedure and he admitted it, it was about Gorilla Glass 5, not the Note 7. Geez.

posted on Oct 24, 2016, 9:55 PM 9

14. j2001m

Posts: 3061; Member since: Apr 28, 2014

Yes but after that crap test and just like with the battery problems there was 100s of fake reports about gg5 gettting easy screen damage, hm? Please tell me if I am wrong?

posted on Oct 24, 2016, 10:07 PM 0

17. Klinton

Posts: 1408; Member since: Oct 24, 2016

Do you suggest that most Note7 explosions was fake, too? Well I know, that not Samsung, or any US lab found anything wrong with Note7, and no Note7 exploded after the ban - but ..come on..you can't be serious. Samsuck.

posted on Oct 24, 2016, 10:17 PM 1

33. marorun

Posts: 5029; Member since: Mar 30, 2015

of the 100 or so case over 80 where fake and debunked. Still i dont like Samsung lol.

posted on Oct 25, 2016, 8:50 AM 0

18. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

I'm not denying that GG5 is less scratch resistant than GG4, I'm saying that you shouldn't say Jerry is paid just because he re-did the test after the Note 7 issue. The guy just acknowledged that there was a mistake in his procedure.

posted on Oct 24, 2016, 10:22 PM 1

22. Klinton

Posts: 1408; Member since: Oct 24, 2016

I didn't point when he was paid: When he made Note7 display look scratch-able, or when he made it un-scratch-able. I just say , he did great job with great timing. He worth what he got.

posted on Oct 24, 2016, 11:33 PM 0

15. Klinton

Posts: 1408; Member since: Oct 24, 2016

Of course it had nothing to do with the re-test in scratch resistance right after the ban. But I'm happy that he did it after the ban but not before, because Corning is US company. Right?

posted on Oct 24, 2016, 10:08 PM 0

23. sissy246

Posts: 7066; Member since: Mar 04, 2015

"Well, I'm happy that iPhone7 and Pixel have no problems " Have you not seen the articleS about iphones catching fire. One just last week. Yeah maybe not as much as the note 7 but still happening.

posted on Oct 24, 2016, 11:46 PM 1

37. matistight

Posts: 980; Member since: May 13, 2009

I work at a phone store and have fixed 2 camera glasses on the v10, and an endless amount on the Samsung s5, s6, s7, note 4, and note 5. It's a thin glass, what do you expect?

posted on Oct 25, 2016, 12:20 PM 0

3. Subie

Posts: 2350; Member since: Aug 01, 2015

I guess the camera glass wasn't part of the 60,000 tests LG put the V20 through... http://www.phonearena.com/news/The-LG-V20-went-through-60000-safety-and-usability-tests-prior-to-mass-production_id86844

posted on Oct 24, 2016, 9:07 PM 8

11. Klinton

Posts: 1408; Member since: Oct 24, 2016

Come on. This is Jerry. Right? Remember his Note7 display scratch test?LOL He should feed family too.

posted on Oct 24, 2016, 9:45 PM 0

27. vincelongman

Posts: 5677; Member since: Feb 10, 2013

Those 3-4 users from Reddit have nothing to do with Jerry He's human, he made a mistake with the Note7 and owned up to it, cant really ask for more than that Plus he didnt really make a big deal of the camera lens shattering Its only now that 3-4 other users have had their lens shatter than tech blogs are looking into it as a problem

posted on Oct 25, 2016, 3:12 AM 1

32. NicAngel unregistered

Ha! Ha! Ha! Well said bro

posted on Oct 25, 2016, 8:32 AM 0

34. marorun

Posts: 5029; Member since: Mar 30, 2015

Sound like isolated manufacturer defect. out of over 200 lg g5 sold 3 came with similar issue. I am using the G5 and hit it pretty hard with a pencil on the camera glass and nothing broken but a client broke the camera lense in store just by putting is finger on it. So its happen very rare but i think something is wrong like the glass was not well installed and there was a gap between the glass and the phone or something. ( the glass felt like its was not flush but protuding from the phone where mine is flush on my G5 )

posted on Oct 25, 2016, 8:56 AM 0

4. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Seem like every flagship this year had some kind of issue. One thing that's a big section of glass for the duel camera lens. Hopefully a case will do the trick.

posted on Oct 24, 2016, 9:16 PM 4

5. nctx77

Posts: 2540; Member since: Sep 03, 2013

Shattergate!!!

posted on Oct 24, 2016, 9:17 PM 5

6. bossman

Posts: 264; Member since: Jan 27, 2016

Isn't the V20 MIL-STD-810 certified?

posted on Oct 24, 2016, 9:17 PM 0

7. Busyboy

Posts: 731; Member since: Jan 07, 2015

People aren't supposed to remove the film on the camera glass. That is what keeps it durable, just like the Xperia Z1 with its shatter resistant film.

posted on Oct 24, 2016, 9:17 PM 0

8. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Funny how all people here are already concluding. I'm not saying that the issue isn't real, I'm saying let's wait for more reports and confirmations before coming to a conclusion.

posted on Oct 24, 2016, 9:19 PM 0

13. Klinton

Posts: 1408; Member since: Oct 24, 2016

Whatever! I love JerryRigEverything's honest and unpaid Note7 sctatch-display test. Before Note7 was banned. Anyway, LG V20 should not sell more than Pixel. as the polls shows. Aren't you agree?

posted on Oct 24, 2016, 9:56 PM 0

16. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Yes I would agree that the LG V20 may not sell as well as the Pixel. But personally I'd take the V20 over the Pixel though, SD card slots and removable batteries are pretty big deals for me.

posted on Oct 24, 2016, 10:13 PM 5

20. Klinton

Posts: 1408; Member since: Oct 24, 2016

You misunderstood me. Most of the polls shows that LG V20 will sell much much more than Pixel. And that's not fair. (Well LG V20 could not sell even close as GS7 and Edge, but they already started to explode, too) That's why I'm happy that Jerry is here again.

posted on Oct 24, 2016, 10:49 PM 0

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