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Hesse: 2014 will be Sprint's year

Posted: , by Alan F.

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Hesse: 2014 will be Sprint's year
If 2013 is the year of T-Mobile, with the nation's fourth largest carrier leading the way with various innovations, 2014 will be Sprint's turn to make some noise. That prediction was made by none other than Sprint CEO Dan Hesse. The executive was talking in front of an investor conference in New York City on Tuesday and explained that while Sprint and its customers are taking it on the chin short-term, replacing network infrastructure will improve the operator in the long term.

Hesse used the story about the three little pigs as an analogy to describe why Sprint is replacing its network and rebuilding. He says that Sprint is building a house of bricks while the other three rivals are building houses of straw and sticks. Still, the CEO says that Sprint is losing customers and will continue to do so while it builds out its network.

The good news is that Hesse expects Sprint to have more customers than ever once the build out is complete. And he displayed a Samsung Galaxy S4 built to support Sprint's tri-band LTE service called Sprint Spark. As we told you on Tuesday, the service has gone live in Chicago and while a limited number of handsets support it, Sprint Spark offers faster data speeds and better service indoors.

"We will see churn get worse as we build Network Vision. And then it starts to improve and will improve to a level that is much better than where we started when it's over. So we have to go through the short term pain to reach the long term gain."-Dan Hesse, CEO,Sprint

source: CNET

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posted on 11 Dec 2013, 08:57 21

1. HASHTAG (unregistered)

The year for them to reach another level of fail.

posted on 11 Dec 2013, 09:16 4

2. oister85 (Posts: 501; Member since: 27 Apr 2012)

Yeah bla bla bla blab bla an bla bla bla at the end it never gets better.

posted on 11 Dec 2013, 09:21 17

3. thedarkside (Posts: 654; Member since: 30 Apr 2012)

i think tmobile should be considered the third largest carrier.

posted on 11 Dec 2013, 09:28 4

4. oister85 (Posts: 501; Member since: 27 Apr 2012)

Yeah you right.

posted on 11 Dec 2013, 10:37 3

7. zennacko (Posts: 237; Member since: 16 Jun 2013)

If they keep doing what they did this year, it'll be the first in no time at all :)

posted on 11 Dec 2013, 13:18 1

15. Shatter (Posts: 2036; Member since: 29 May 2013)

All they need is better out of city coverage

posted on 11 Dec 2013, 10:38 3

8. maddashell (Posts: 8; Member since: 07 Aug 2012)

Yeah there FULL of S%$#, I left them for Att, because I'm in phoenix and we still DON'T HAVE LTE. What a joke i was patient with them and never got it. Now a new LTE (spark) HEY SPRINT, LETS MAKE SURE YOU HAVE LTE UP AND RUNNING IN ALL STATES FIRST. The 5 largest city and we don't have it.

posted on 11 Dec 2013, 15:32 2

21. techaman (unregistered)

that does not matter am 15 mile from dc and we have lte speeds of 1 and 2 mb and 3g speeds of .08kb i cussed them out on the phone am changing to t-mobile i told them i could take and string with a cup and a stone on the ends and get better service then with sprint as 4 mins later call drops

posted on 11 Dec 2013, 11:50 2

12. InspectorGadget80 (unregistered)

They should focus on coverage

posted on 11 Dec 2013, 15:20 1

19. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

What is the saying - actions speak louder than words? Time for Sprint to just do instead of talk.

posted on 11 Dec 2013, 16:07 1

23. JEverettnow (Posts: 228; Member since: 11 Mar 2013)

I work for them and that is what I have been saying for awhile now. Stop telling showing people what you have up your sleeve. "Walk softly and carry a big stick"

posted on 11 Dec 2013, 14:51 1

17. 2connected (Posts: 5; Member since: 10 Dec 2013)

So when Consumer reports ranks you as the worst carrier in the USA- i guess next year is the comeback year. They are getting killed and will fall further behind next year. They are losing their pricing advantage as well. T-Mobile has gotten super aggressive with their resellers. 35orless.com with their LIVE Plan is changing everg

posted on 11 Dec 2013, 14:53 1

18. 2connected (Posts: 5; Member since: 10 Dec 2013)

So when Consumer reports ranks you as the worst carrier in the USA- i guess next year is the comeback year. They are getting killed and will fall further behind next year. They are losing their pricing advantage as well. T-Mobile has gotten super aggressive with their resellers. 35orless with their LIVE Plan is changing everything

posted on 11 Dec 2013, 17:12 1

27. Zero0 (Posts: 592; Member since: 05 Jul 2012)

Yeah yeah yeah.

Except they have more spectrum than anyone else in the game. They have an abundance of high-band spectrum complemented by a decent chunk of low-band spectrum. Give them time to put up the antennae and set up the backhaul, and they will be the fastest carrier in the US.

I don't have Sprint, but I'm watching very closely.

posted on 11 Dec 2013, 09:38 3

5. papss (unregistered)

Oh sprint how you have fallen so low...

posted on 11 Dec 2013, 09:52 2

6. cncrim (Posts: 910; Member since: 15 Aug 2011)

Sorry, i will have to say, it will still be Tmobile year and morely will be for next two year. But hey there are alway room to make something news. if sprint Copy will not count innovation.

posted on 11 Dec 2013, 11:25 7

9. JDogg5281 (Posts: 74; Member since: 09 Aug 2012)

Wasn't 2013 supposed to be their year?

posted on 11 Dec 2013, 11:27 2

10. cripton805 (Posts: 1485; Member since: 18 Mar 2012)

Read my story which is full of BS by Sprint...

I was tired of paying $80 a month for unlimed talk and messages. We were promised LTE "soon" month after month for the past 12 months. The web speeds were absolute and total crap. This was in the range of 7-100kbps and pings around 1,000+. Which means, that I couldnt even open a simple google page with the search bar. I finally decided enough was enough. I opted out with an ETF of $240. (which should have been $220). I only used my phone 6 days into the new billing cycle and charged me $80 for the whole month instead of breaking the month down to my actual days of use.

So in total Im paying $320+ taxes to cancel my plan on top of $920+ taxes of wannabe service that I never got.

IM NOT FINISHED... they cancelled the second line on the contract automatically because they said the balance on the bill was too high. So what??? The payment has never been late. The payment was NOT even due yet. The bill wasn't even available for us to see since we were 6 days into the billing cycle. How stupid is the Sprint company to cancel a line we didnt want to cancel??? Luckily for them, my girlfriend was tolerable and we had the line reconnected. Which was a complete waste of time because we were planning to pay our bill anyway once we actually received it... Theyre lucky the contract was under her name or I would have made a big deal about their BS.

posted on 11 Dec 2013, 16:59 1

25. irellemot (Posts: 109; Member since: 29 Nov 2012)

I live in the Kansas City area, and sprint is amazing here. Service is great here, I get 3G speeds of 2.5 Mbps, not bad when CDMA 3g speeds are limited to 3Mbps. Now on the LTE side, I get about 15Mbps average, which isn't bad, and the highest I've ever seen is 50. So as long as I live in Kansas City I'm sticking with Sprint.

posted on 11 Dec 2013, 19:09 2

29. SprintGuy22 (Posts: 13; Member since: 10 Jul 2013)

Your ETF is $350 then drops $10 a month after 6 months so make sure you did your math correctly. As for you being charged your full bill, this was probably due to your first month bill which causes pro-ration ontop of a month in advance (which is what majority of carriers do). If you called cancellations they would have provided several credits due to the inconvenience you had received.

As for your phone being shut off due to a balance that was too high, it's called a spending limit. They give people this limitiation due to poor credit. This is due to the fact that you don't overspend on yourself and dig yourself into a big hole.

And im not sure how you managed to rack up a $900 bill due to the fact that a first month bill for 3 lines of service would run you no more than $400 and that's on the high end. So chances are you were late on your bill, got it deactivated then you were charged another $36 per phone just to activate.

This is why most companies proved you a certain trial period. Chances are you were receiving those data speeds and issues within your first 14 days, you should have returned the phones within your grace period.

posted on 11 Dec 2013, 23:06

33. cripton805 (Posts: 1485; Member since: 18 Mar 2012)

We were never offered any credits. And we got them about a year ago when my girlfriend had credit but only about a year of history. On Verizon I had no credit when I started and quickly racked it up to a very high limit.

We did not rack up a $900+ bill. That was the cost of service over the past year that I paid in total for my line only. Which means that we paid more than $2000 dollars in cell phone service for both phones after taxes.

Our local Sprint uses a signal booster which I found out later because their instore demos are super quick. (which I see as a scam) During my trial period the data speeds were between 500kb to 1mb down for around 3-4 weeks. So either Sprint throttles their service after that or they boost your speeds when you first get your phones.

And once again, even if there was a spending limit placed on the contract, they shouldnt apply that to ETFs and cancelling of a second line when we clearly didnt ask for it. We were never late on any bills. At all and we have perfect credit ever since we built it up.

posted on 12 Dec 2013, 10:25

41. SprintGuy22 (Posts: 13; Member since: 10 Jul 2013)

To be honest, under very few circumstances to companies issue out credits to people who don't ask for them. You should have asked to speak to a few supervisors and schmoozed them a little more, you cant just get angry and cancel and pay them the money you owe them. You have to complain to companies in order for them to consider giving you money. That's just basic consumer-business relations.

And as for you racking up your previous VZ bill and your gf with minimal credit, this is why you were placed on a spending limit account to prevent you from doing so. The only thing they would do to your line is suspend it for being over your limit or having a late bill. I can see how this may seem unfair to you, but if you just stopped paying your monthly car payments would you not be suprised to see the repo man towing it away?

The only reason they would just up and cancel your service would be to her line constantly roaming. Sprint has in your service agreement (which you sign when renewing your contract every 20 months) that if you roam more than your given that they reserve the rights to cancel your service. If you want the exact excerpt it's actually

"Off-network Roaming: The primary use of your Device must be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Territories (except Guam). Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 100 or 300 megabytes or (based on plan terms) a majority of kilobytes."

However they NEVER just cancel your service. Your provided several texts, emails, and phone calls regarding this issue. I have a feeling that you just chose to not pay attention to any of these warnings and you probably also just signed the dotted lines that they told you to sign without ever asking questions"

** This reminds me of the South Park episode with the Human Centipad.... "Why wont it read!?!?!"

The booster's your talking about are almost a standard with every company. It's part of sales and allows for no issues for when your phones are activated at the point of purchase. Do you think that Vz and AT&T don't use these boosters? cuz i assure you they do. Since VZ is the national sponser of the NFL at every game that is played around the USA, 4G attenna boosters are used throughout the stadium in order to provide their customer's with exceptionally fast speeds so their customers can live stream games, social networks, etc.. without any lag or issues. Do you consider this to be a scam as well? This still doesnt explain the fact that you had 14 days to try it and you kept it. Because Sprint in no way shape or form provides you good service for 14 days then just says "alright we got em!! Flip the switch!!!"

I understand your frustration and you feel as though you were screwed over. Make sure you read what your signing next time.

posted on 12 Dec 2013, 11:43

43. cripton805 (Posts: 1485; Member since: 18 Mar 2012)

You dont understand. I never racked up any bill. Quite the opposite actually. I was allowed to buy basically thousands of dollars at Verizon because I had such a good reputation with them. I paid hundreds of dollars early at a time. They even sent me a special Christmas promo from corporate that were vouchers for phones. The employees didnt even know what it was when I got the voucher.

Anyhow, she specifially called and asked why they cancelled her line and they specifically told her that the balance was too great on one single bill. It's like hitting your cap and cancelling everything associated with the account. That's why I think it's so stupid. As stupid as it sounds, that is what happened. I understand if someone is late on their bill or they keep racking up "use". This didnt apply to use. It was only a $400+ bill due to the ETF on my line. Not because of my excessive "use". I only use around 300 minutes a month and 1000 texts. Around 50mb if Im lucky. I know what roaming is and I know how that works and I was aware of the contract. That didnt happen here since we live so far away from somewhere that allows us to roam anyway.

And yes, now I know about boosters. I didn't know they existed. I never was with a company that actually needed them until now. Most customers don't know about them either. So, that should be disclosed to a potential buyer using their instore demos and a majority of their customers are not techies. Of course, they will be quick to get you to sign the contract without telling you. And you can't return the phones without a re-stock fee. It's still cheaper than ETF, but it's still money down the drain.

Id also like to point out that ETF for advanced devices is $20 month. The $10 amount doesnt apply to smartphones.

posted on 12 Dec 2013, 11:55

44. cripton805 (Posts: 1485; Member since: 18 Mar 2012)


Here is the ETF chart. Since they charged me the month that I only had 6 days of use. I should have been charged under 11 months which would have been $220. Not $240. And they still tacked on $80 on top of the $240.

=$320+ fees and $10ish insurance which doesnt count.

posted on 11 Dec 2013, 11:28 6

11. xtroid2k (Posts: 534; Member since: 11 Jan 2010)

OK so when will this house of bricks be done cause I can't be left in the cold I guess I'll go with the house of straw for now. Cmon really sprint. That's like telling a guy in the er that they are researching a new surgery while he's leakin right there. I don't know much but I'll tell you this. They better be working on more then the network to real customers in. Killer phones, killer plans, killer CS oh wait I have them right now its call tmobile

posted on 11 Dec 2013, 13:02 1

13. CEMIII (Posts: 110; Member since: 26 Jun 2013)

House of Bricks hahaha without mortar (a variety of devices like at& t, Nokia anyone) who cares. So long as I can make a call & get good data service I could care less of the carrier.

posted on 11 Dec 2013, 13:08 1

14. mike2959 (Posts: 578; Member since: 08 Oct 2011)

She keeps promising it will get better, she will change, just going through a transition etc...All lies...

posted on 11 Dec 2013, 13:23 2

16. Shatter (Posts: 2036; Member since: 29 May 2013)

False, 2014 will continue to be the year of T-Mobile.

posted on 11 Dec 2013, 15:25 2

20. joseram695 (Posts: 79; Member since: 28 May 2012)

Sprint is the worst carrier of all the big carriers they coverage is super spoty and there network speeds are terrible!!!!! Even there LTE is super slow!!!!!!!!!

posted on 11 Dec 2013, 15:37 1

22. techaman (unregistered)

lte is slower then 3g on all other carriers

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