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Growing pains – the Galaxy S8 starts acting up with random restarts

by Luis D. / Apr 29, 2017, 6:17 PM

Growing pains – the Galaxy S8 starts acting up with random restarts

One by one, the Galaxy S8's growing pains are becoming evident. The red screen tint and Wi-Fi connectivity issues that bothered users have been extensively documented and already taken care of by Samsung with an update that recently began making the rounds. However, several Reddit users complain about their brand new handsets self-restarting for no apparent reason.

In some cases, the issue is compounded by an overall system slowdown with excessive CPU load. The restarts continue to happen when using the phone in safe mode, and even after a complete restore. One user had their smartphone lock up to a black screen, with a hard reset being the only solution. The problem affects S8 units on AT&T and Verizon, possibly other US and global carriers.

Samsung is probably aware of the issues now, but is yet to publish any guidance or response. We'll have to wait and see if anything comes up. In the meantime, do not hesitate to get in touch with Samsung and contact your carrier's customer support if your S8 or S8+ begin malfunctioning.

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91 Comments

1. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

Welcome to the LG boot-loop club. Shouldn't have moved to soft-keys, that might have been an omen...

posted on Apr 29, 2017, 6:20 PM 12

7. ibend

Posts: 6747; Member since: Sep 30, 2014

please try to learn the difference between boot-loop and random restart... and it's not widespread problem, only 2-3 users say they had that problem..

posted on Apr 29, 2017, 7:44 PM 9

8. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

Random restarts is typically how the LG issue begins, eventually it develops into the full blown LG boot-loop, then the device succumbs and dies. Its kind of akin to that STD with no known cure...

posted on Apr 29, 2017, 7:49 PM 12

14. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Let's what will happen within the next few weeks. Samsung is screwed hard if this becomes LG-level bootloop LOL.

posted on Apr 29, 2017, 8:01 PM 11

32. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

That's how it happened to my mom's Nexus 5X, random restarts then boot loop and dead.

posted on Apr 29, 2017, 9:31 PM 1

41. trojan_horse

Posts: 5868; Member since: May 06, 2016

The LG bootloop was a hardware issue, the S8's alleged restarts are likely software related that hardware.

posted on Apr 29, 2017, 11:15 PM 0

43. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

I don't own an S8 but I hope that is all there is to it, software, that why it should be an easy fix.

posted on Apr 29, 2017, 11:36 PM 0

64. xtradax

Posts: 18; Member since: Dec 13, 2014

I Don't know if you are trolling or naive, bootloops can be fixed if you know what to do, I had more than 4 bootloops on my lg g2 mini maybe because I rooted it and install some risky apps. I was fixing it by reading about it on XDA All you need is an application for Windows called "LG flash tool 2014" and phone drivers for Windows. For the ROM you can download it using a site called lgroms.., you enter your IMEI and it gives you the right ROM (Kdz file) To enable Download mode on my phone I was holding volume+ while connecting it to USB Check XDA to see detailed instructions for your phone

posted on Apr 30, 2017, 4:00 AM 0

66. MrHate

Posts: 318; Member since: Feb 09, 2015

"2-3 users" ok there bud

posted on Apr 30, 2017, 5:27 AM 3

75. juandante

Posts: 679; Member since: Apr 23, 2013

This problem is from since at least the S5. It is the battery not having enough power to hold the power hungry CPU. The reboot will generally arrive when the battery discharge at less than 70%. This is pathetic that Samsung never fixed this issue since - at least the S5.

posted on Apr 30, 2017, 8:30 AM 0

11. HillaryClinton2020

Posts: 191; Member since: Feb 08, 2017

This happened on any Samsung device in the past, why PA mentioned it now? Either way, Sammy fans deserve this

posted on Apr 29, 2017, 7:59 PM 8

15. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

@Snakebrain-tard Hey, stop making more Apple haters. I can imagine that even other Apple users wouldn't agree with all your retarded posts here in PA.

posted on Apr 29, 2017, 8:06 PM 7

36. maple_mak

Posts: 953; Member since: Dec 18, 2013

@SharpNeckCreature Pathetic haters, haters say haters.

posted on Apr 29, 2017, 10:22 PM 1

51. dimas

Posts: 3383; Member since: Jul 22, 2014

"Either way, Sammy fans deserve this." Having satisfaction with bad things happening to other people means your brain did not evolve properly to be called a homo sapien.

posted on Apr 30, 2017, 1:04 AM 6

78. sissy246

Posts: 7124; Member since: Mar 04, 2015

OMG just when I think someone can't be so stupid.

posted on Apr 30, 2017, 11:22 AM 0

33. ando125

Posts: 16; Member since: Apr 06, 2017

International version doesn't suffer from this glitch.

posted on Apr 29, 2017, 9:32 PM 6

2. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

The mother of all gates. This is very bad.

posted on Apr 29, 2017, 6:39 PM 6

53. dimas

Posts: 3383; Member since: Jul 22, 2014

I'd like to think that this is because of carriers tinkering too much with the gadget's software. So far, no restarting issues with my days old s8. We just have to wait for the coming weeks if this is indeed a big problem or just another inflated thing.

posted on Apr 30, 2017, 1:09 AM 1

91. Rampage_Taco

Posts: 1085; Member since: Jan 17, 2017

If only Sammy was able to deny Carriers from adding their useless bloatware

posted on May 01, 2017, 10:27 AM 0

3. Settings

Posts: 2943; Member since: Jul 02, 2014

"One user had their smartphone lock up to a black screen," At least it doesn't drain battery because AMOLED

posted on Apr 29, 2017, 6:40 PM 7

4. diggie32

Posts: 388; Member since: Apr 03, 2016

Hey, at least it has rounded corners and edges! That's something.

posted on Apr 29, 2017, 6:43 PM 1

5. zeeBomb

Posts: 2318; Member since: Aug 14, 2014

If I hear any more boot looping reports with the S80 within May...

posted on Apr 29, 2017, 6:46 PM 0

9. Commentator

Posts: 3723; Member since: Aug 16, 2011

I don't think most of us will be alive by the time they release the S80, so you'll probably be alright if it happens. Dead, but alright.

posted on Apr 29, 2017, 7:55 PM 4

6. bucky

Posts: 3791; Member since: Sep 30, 2009

Meh, software update.

posted on Apr 29, 2017, 7:35 PM 0

44. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Software has never been Samsung strength yet they still persists on bulking up on their bloatware. Just release a stock model with great hardware feature and stable system driver i am sure it would have been easier on them and their users.

posted on Apr 29, 2017, 11:51 PM 2

10. SaladMaster

Posts: 14; Member since: Sep 17, 2014

Mine has been working wonderfully since before day 1. I have major keyboard lag right now trying to type this comment because of phonearena's heavy ad barrage overload... Seriously it is so bad... Like to this site overall. Just sayin...